Upon checking in at 130 am we found our room had not been cleaned from the previous guest. Leftover fast food sitting out, a dead cockroach and dirty towels in the corner of the bathroom.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced with our housekeeping service. Your comfort and satisfaction are of the utmost importance to us; therefore, we regret not meeting your expectations. We have addressed your concerns with our housekeeping team to ensure that such incidents do not occur in the future. We appreciate your feedback as it helps us improve our services. On your next visit, we would be delighted to welcome you back and provide you with the exceptional experience you deserve.Thank you,Trena HarveyGeneral Manager
5.0分
其他
Excellent service, clean property, fresh scent in the lobby
The Cold water with lemon taste great too
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酒店回复: Dear Guest,Thank you for choosing Courtyard Atlanta Conyers and sharing your experience. We’re so glad you enjoyed the service and found the property clean and welcoming. It’s also lovely to know that the fresh fragrance in the lobby and the lemon water made a good impression. We truly appreciate your feedback and look forward to welcoming you back again soon.Thank you,Trena HarveyGeneral Manager
5.0分
商务出差
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We really enjoyed our stay. ******* gave a very good rating while Google had very poor reviews. It had me worried, but we found none of the issues that were complained about.
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酒店回复: Dear Guest, We’re delighted to hear that you had a pleasant stay at Courtyard Atlanta Conyers! It’s great to know that your experience exceeded your expectations. Our team works hard to ensure every guest enjoys a seamless and comfortable visit, and your feedback reinforces their efforts. Thank you for sharing your thoughts. We look forward to welcoming you back for another enjoyable stay, where you can continue to experience the high level of service and comfort that makes each visit special.Thank you,Trena HarveyGeneral Manager
4.0分
其他
Clean room staff friendly but there was a huge roach in my daughters room.
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酒店回复: Dear Guest, We’re glad you found the accommodations pleasant and our team welcoming. However, we sincerely regret the situation your family encountered and appreciate you bringing it to our attention. Our pest control provider services our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. Thank you for your understanding, and we hope to provide a seamless experience at Courtyard Atlanta Conyers in the future.Thank you,Trena HarveyGeneral Manager
5.0分
家庭亲子
Property was very clean. Rooms were nice. My two daughters and I felt very safe while staying at this hotel.
5.0分
家庭亲子
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Our room (307) phone did not work properly, it was reported to hotel management. Phone was not fixed prior to our checkout, so it was a bit annoying that I could not call room to room.
4.0分
家庭亲子
Refrigerator was not working properly. No housekeeping on Saturday.
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酒店回复: Dear Guest, Thank you for choosing Courtyard Atlanta Conyers and sharing your experience. We’re sorry to hear about the issues with the refrigerator and the missed housekeeping service. Your feedback is important to us, and we’ll share it with our team to ensure these matters are addressed. We truly appreciate you bringing this to our attention and hope to provide a better experience on your next visit.Thank you,Trena HarveyGeneral Manager
5.0分
家庭亲子
Nice hotel lobby, great pool, very nice outdoor sitting area.and very nice staff.
没有微波炉
伟大的
Upon checking in at 130 am we found our room had not been cleaned from the previous guest. Leftover fast food sitting out, a dead cockroach and dirty towels in the corner of the bathroom.
Excellent service, clean property, fresh scent in the lobby
The Cold water with lemon taste great too
We really enjoyed our stay. ******* gave a very good rating while Google had very poor reviews. It had me worried, but we found none of the issues that were complained about.
Clean room staff friendly but there was a huge roach in my daughters room.
Property was very clean. Rooms were nice. My two daughters and I felt very safe while staying at this hotel.
Our room (307) phone did not work properly, it was reported to hotel management. Phone was not fixed prior to our checkout, so it was a bit annoying that I could not call room to room.
Refrigerator was not working properly. No housekeeping on Saturday.
Nice hotel lobby, great pool, very nice outdoor sitting area.and very nice staff.