酒店回复: Thank you, Jonathan, for your review!We’re happy to hear that todo bien and that you had a good stay with us. Your comfort and satisfaction mean a lot to our team.We appreciate you choosing Executive Inn Hondo, and we hope to welcome you back again soon! Safe travels!
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Valued Guest,Thank you for sharing your rating. We’re glad to hear you found your stay at Executive Inn Hondo acceptable. We’d love to learn a bit more about what worked well and what could be improved to make your next visit even better.If you have a moment, please share any additional details. We appreciate your feedback and hope to welcome you back soon.Safe travels,Executive Inn Hondo Team
3.0分
其他
The AC worked well. The bedding is lacking and there were only 2 pillows per bed which isn't enough when they are flat. Also there was a roach in our room.
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酒店回复: Dear Valued Guest,Thank you for your feedback. We’re glad the AC performed well, but we’re sorry to hear about the pillow shortfall and the roach issue. We’re addressing these with housekeeping and pest control to prevent recurrence.Safe travels, Executive Inn Hondo Team
1.0分
其他
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They do not refund for cancellations. I understand being charged for one night for late cancellation but they should refund for the nights after if there was no stay
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酒店回复: Dear Valued Guest,Thank you for your input. To ensure clarity for all guests, we want to emphasize our cancellation policy and expectations:Cancellation Policy (as updated):- Cancel by 3:00 PM local hotel time at least 1 day prior to arrival to avoid a penalty charge equal to 100% of your stay.- We have a strict cancellation policy as noted on the ******* website.We appreciate your feedback and strive to provide a transparent and fair experience for all guests.Warm regards, Executive Inn Hondo Team
5.0分
其他
Great place to stay
Very clean and nice facility and good value for the money. Our remote malfunctioned and the office staff replaced it immediately.
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酒店回复: Dear Valued Guest,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay with us at Executive Inn Hondo and that you found our facility clean and good value. We're glad we could quickly resolve the remote issue for you—customer satisfaction is our top priority. We look forward to welcoming you back on your next visit!Warm regards,Executive Inn Hondo Team
3.0分
其他
The only complaint I have is the bed. Everything else was great.
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酒店回复: Thank you, Karrie, for taking the time to share your feedback. We’re glad to hear that you enjoyed your stay overall and appreciated everything else about your experience.We’re sorry to hear the bed didn’t meet your expectations. Comfort is very important to us, and we’re currently reviewing our bedding to ensure all rooms offer a consistently restful night’s sleep.We appreciate your input and hope to have the chance to welcome you again for an even more comfortable stay next time.
2.0分
其他
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My room smelled like smoke and had dead bugs on the floor. My towels had big yellow stains and i had sparrows right above my room that would fly at my face. Will not return.
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酒店回复: Dear Guest,Thank you for sharing your feedback. I sincerely apologize for the issues you experienced during your stay. This is not the standard we strive to uphold, and I am very sorry for the discomfort caused by the smoke smell, insects, stained towels, and the sparrows.In the future, should any concerns arise, we encourage guests to report them to the front desk immediately so we can address them promptly. Your comments have been shared with our team, and we will work diligently to improve our services.We truly value your feedback and hope you might reconsider giving us another chance in the future, so we can provide you with a much better experience.Again, I apologize for your inconvenience and thank you for bringing these matters to our attention.
4.0分
家庭亲子
The toilet paper was so thin, we had to go to the store and buy better quality TP.
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酒店回复: Dear guest,We’re sorry the toilet paper quality fell short and caused inconvenience. This isn’t our standard, and we’ll review our supplies to ensure better products and adequate quantities. We appreciate you bringing this to our attention and will use it to improve our housekeeping and provisioning processes.Sincerely, Executive Inn Hondo Management Team
5.0分
其他
Sits a little off the highway. Quite. Friendly staff. Needed a blow dryer in room
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酒店回复: Dear Guest,Thank you for your thoughtful feedback. We're glad you enjoyed our friendly staff and found the environment to be quiet. We appreciate you bringing the need for a blow dryer to our attention and will consider adding one to our rooms to enhance our guests' comfort.We hope to welcome you back again soon!
4.0分
家庭亲子
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The room was very clean and spacious. However, the washcloths were stained badly and I'm sure it was from makeup. However, we didn't use them. They should have been trashed.
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酒店回复: Thank you for your feedback regarding your recent stay at Executive Inn Hondo. We’re glad to hear that you found your room clean and spacious. However, we sincerely apologize for the condition of the washcloths you encountered. That is not the standard we strive for, and we appreciate you bringing it to our attention.We will address this issue with our housekeeping team to ensure that all linens are in perfect condition for our guests. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you back for a better experience in the future. Thank you again for your input!
都好
好的
The AC worked well. The bedding is lacking and there were only 2 pillows per bed which isn't enough when they are flat. Also there was a roach in our room.
They do not refund for cancellations. I understand being charged for one night for late cancellation but they should refund for the nights after if there was no stay
Great place to stay
Very clean and nice facility and good value for the money. Our remote malfunctioned and the office staff replaced it immediately.
The only complaint I have is the bed. Everything else was great.
My room smelled like smoke and had dead bugs on the floor. My towels had big yellow stains and i had sparrows right above my room that would fly at my face. Will not return.
The toilet paper was so thin, we had to go to the store and buy better quality TP.
Sits a little off the highway. Quite. Friendly staff. Needed a blow dryer in room
The room was very clean and spacious. However, the washcloths were stained badly and I'm sure it was from makeup. However, we didn't use them. They should have been trashed.