房间里的地毯很脏。浴缸不干净，有缺口。冰箱漏水。房间里有一张桌子可以吃饭，但没有椅子。房间里没有咖啡桌。走进房间，一股霉味扑鼻而来。我觉得这个房间需要翻新了。房间非常陈旧。靠近厨房、桌子上方的电源插座坏了。这是我第一次也是最后一次入住 Extended Stay od America 酒店。
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酒店回复: Dear Guest, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We deeply regret any inconvenience, especially those related to the cleanliness and maintenance of our rooms, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our team. We genuinely hope that you will consider giving us another opportunity to serve you in the future, so we can provide you with the immaculate and enjoyable experience you deserve and that we are known for.Sincerely,Hotel Management
酒店回复: Dear Guest, Thank you for taking the time to share your experience with us. We are deeply saddened and concerned to read about the issues you encountered during your stay. What you described falls far below the comfort, cleanliness, and respect we promise to guests. We are sorry that your stay was disappointing and left you feeling unsatisfied. Please know that your feedback has been taken very seriously. We are reviewing the matters you’ve raised, and immediate action is being taken to investigate and address each one. We are committed to doing better, and we hope you’ll allow us the chance to make this right.Sincerely,Hotel Management
酒店回复: Dear Guest, We're sorry that your room wasn't up to our usual standards of cleanliness, and we apologize for the distress this caused. We're taking immediate action to ensure our cleaning protocols are strictly followed. Your feedback is invaluable in helping us improve. We hope you give us another chance to show you better hospitality in the future.Sincerely,Hotel Management
4.0分
其他
原文
翻译提供方：Google
好的，好的。
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酒店回复: Dear Guest,Thank you for sharing your feedback about your recent stay at Extended Stay America. We appreciate your insights and are glad you found the experience satisfactory. Our team continuously strives to enhance guest satisfaction, and your comments are valuable in this effort. We hope you will consider staying with us again in the future, where we can provide an even better experience for you.Sincerely,Hotel Management
1.0分
商务出差
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AC didn't work, blood stain on the sheets, tobacco on the couch, and ROACHES! One even fell out of my daughters clothes as she was gathering up her stuff to leave.
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酒店回复: Dear Amanda, We sincerely apologize for the unacceptable experience you encountered during your stay. The issues with the AC, room cleanliness, and pest presence do not reflect our usual standards, and we are deeply sorry for the distress this caused you and your family. Rest assured, we have shared these problems with our housekeeping and maintenance teams for immediate review. We truly value your feedback as it helps us improve our services and guest care. We hope to regain your trust on a future visit.Sincerely,Hotel Management
2.0分
家庭亲子
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A garbage bag was lying in the hallway over night plus some garbage on the hallway floor. Carpets looked generally dirty. The elevator was not particularly clean either and made strange noises when moving, leaving me to wonder if I will make it to the next floor. The device to open the door, that reads the room key worked very poorly, requiring to insert and remove the room key many times until it was recognized. This was not an issue with the room key, because it worked flawlessly on the outside doors of the facility. The room itself had a musky odor, the lamp cover in the kitchen area was partially disconnected, and the bathtub was extremely slippery and had a U-shaped bottom, making it a challenge not to fall. Free breakfast was included in the stay, but only coffee and quaker oatmeal was provided, no milk for the oatmeawl, no yoghurt, nothing else. Since the stay included breakfast, I feel taken advantage of, because I was charged for something that was not provided. I have stayed in an extended stay America before, about 20 years ago in West-Sacramento. At the time that stay was not great, but acceptable. The Extended Stay America in Raleigh, NC did not meet that threshold. I felt uncomfortable there and I would not recommend that place to anybody.
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酒店回复: Dear HENRY, We sincerely apologize that your stay did not meet your expectations and that you encountered issues with cleanliness, maintenance, and breakfast offerings. Your concerns regarding room condition, and breakfast have been shared with our management and housekeeping teams for immediate attention and improvement. We also apologise for any inconvenience caused due to the elevator, Ensuring the safety, comfort, and satisfaction of our guests is our top priority, and your input helps us focus on these areas. We truly value your feedback and hope to provide a much-improved experience should you choose to stay with us again.Sincerely,Hotel Management
1.0分
家庭亲子
Cockroaches are running in the bathroom and towels are with hairs. Smell really bad and we don’t have a good time staying here.
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酒店回复: Dear Guest, We sincerely apologize for the unpleasant experience you encountered during your stay. Cleanliness and hygiene are top priorities for us, and we are deeply sorry to hear about the condition of the bathroom and towels. We will immediately address this issue with our housekeeping and pest control teams to ensure it is corrected and does not happen again. Your feedback is extremely valuable in helping us improve. We appreciate your comments and hope you will allow us the opportunity to provide a much better experience in the future.Sincerely,Hotel Management
2.0分
家庭亲子
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We booked 2 nights and only stayed 1. The bathroom door was broken; if you closed it, you were stuck and required someone from outside to help. The shower curtain was far too short (for a bathtub!) and flooded the bathroom. There were bugs, the floor was sticky, and it was clear no one had swept from the dirt and debris on the ground. Dirty kitchenette. No outlets near the bed nightstand. There was supposed to be a “grab and go” breakfast from 6:30-9 but when we went down at 8 there was nothing but a coffee cart, no food. We sought a refund for the one night we left but the property didn’t even bother responding.
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酒店回复: Dear Andrea, We sincerely apologize for the multiple issues you encountered, including maintenance concerns with the bathroom door and shower curtain, cleanliness problems, and the lack of breakfast items. This is not the level of service we aim to provide, and we deeply regret the inconvenience caused. Your feedback has been shared with our housekeeping and maintenance teams to ensure immediate improvements. We are also reviewing our breakfast service to avoid future disappointments. We appreciate your honest feedback and regret we did not meet your expectations. We truly hope to welcome you back for a better experience.Sincerely,Hotel Management
1.0分
家庭亲子
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This property looked nothing like the photos or any other extended stay I’ve been to! Major upgrades are needed and an exterminator is greatly needed for in the few minutes I was in the room before asking for my refund, roaches were running in and out of the A/C unit and the couch! I do not recommend, extremely dirty…
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酒店回复: Dear Anjel, We are truly sorry to hear that your stay did not meet expectations and that the condition of the room, cleanliness, and pest concerns were unacceptable. Please know we have contacted our pest control service and maintenance team to address these issues immediately. We appreciate your feedback and hope to provide a significantly improved experience.Sincerely,Hotel Management
1.0分
情侣出游
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Constantly got locked out of our room due to broken door . Pretty dirty . Understaffed , although the staff that was there was nice , they are not able to keep up with things due to the horrible conditions. Weird smell . Had to leave because they were renovating beds which we found out upon arrival.
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酒店回复: Dear Shakia, We sincerely apologize for the inconvenience caused by the door lock issue, cleanliness concerns, and the unusual odor you encountered. We also regret that the renovation of beds during your stay was not communicated in advance, and understand how frustrating this must have been. While our current staffing levels may have impacted service, we appreciate your kind words about the team members you interacted with. Your comments will be shared with our management to address these issues promptly. We value your input and look forward to serving you better. Sincerely,Hotel Management
房间里的地毯很脏。浴缸不干净，有缺口。冰箱漏水。房间里有一张桌子可以吃饭，但没有椅子。房间里没有咖啡桌。走进房间，一股霉味扑鼻而来。我觉得这个房间需要翻新了。房间非常陈旧。靠近厨房、桌子上方的电源插座坏了。这是我第一次也是最后一次入住 Extended Stay od America 酒店。
我真的很惊讶*******居然会列出这个地方。这个地方不应该作为酒店开放。更应该改成避难所。我是说我因为最后一刻才入住的，而且那一晚很便宜。但是房间真让人失望。看起来很像避难所的房间，像旅馆一样。
地板很脏，地毯上沾满了女人的头发。
所有东西都生锈了，淋浴地板也生锈了。
电视坏了。
员工非常理解，也很乐于助人。可惜酒店无法支持她。
她帮我换了一间带电视的房间。
我一进去就发现浴室的冷水坏了。
这简直让人无法接受。
看来你只能二选一了。
我得感谢前台工作人员。
长期住宿的客人请查看这个地方。
这里需要很多帮助！
太恶心了！走进房间，一股难闻的尿味（他们知道是尿味，所以开窗通风），然后翻看地板，发现****的蟑螂在挣扎求生。我赶紧退房，然后去了万豪酒店。前台
好的，好的。
AC didn't work, blood stain on the sheets, tobacco on the couch, and ROACHES! One even fell out of my daughters clothes as she was gathering up her stuff to leave.
A garbage bag was lying in the hallway over night plus some garbage on the hallway floor. Carpets looked generally dirty. The elevator was not particularly clean either and made strange noises when moving, leaving me to wonder if I will make it to the next floor. The device to open the door, that reads the room key worked very poorly, requiring to insert and remove the room key many times until it was recognized. This was not an issue with the room key, because it worked flawlessly on the outside doors of the facility. The room itself had a musky odor, the lamp cover in the kitchen area was partially disconnected, and the bathtub was extremely slippery and had a U-shaped bottom, making it a challenge not to fall. Free breakfast was included in the stay, but only coffee and quaker oatmeal was provided, no milk for the oatmeawl, no yoghurt, nothing else. Since the stay included breakfast, I feel taken advantage of, because I was charged for something that was not provided. I have stayed in an extended stay America before, about 20 years ago in West-Sacramento. At the time that stay was not great, but acceptable. The Extended Stay America in Raleigh, NC did not meet that threshold. I felt uncomfortable there and I would not recommend that place to anybody.
Cockroaches are running in the bathroom and towels are with hairs. Smell really bad and we don’t have a good time staying here.
We booked 2 nights and only stayed 1. The bathroom door was broken; if you closed it, you were stuck and required someone from outside to help. The shower curtain was far too short (for a bathtub!) and flooded the bathroom. There were bugs, the floor was sticky, and it was clear no one had swept from the dirt and debris on the ground. Dirty kitchenette. No outlets near the bed nightstand. There was supposed to be a “grab and go” breakfast from 6:30-9 but when we went down at 8 there was nothing but a coffee cart, no food. We sought a refund for the one night we left but the property didn’t even bother responding.
This property looked nothing like the photos or any other extended stay I’ve been to! Major upgrades are needed and an exterminator is greatly needed for in the few minutes I was in the room before asking for my refund, roaches were running in and out of the A/C unit and the couch! I do not recommend, extremely dirty…
Constantly got locked out of our room due to broken door . Pretty dirty . Understaffed , although the staff that was there was nice , they are not able to keep up with things due to the horrible conditions. Weird smell . Had to leave because they were renovating beds which we found out upon arrival.