酒店回复: Dear Jennifer,I'm truly sorry to hear how many things fell short during your stay with us and created such a frustrating experience, especially traveling with your little one. We understand your concerns about the back building, the challenges in your room from the amenities to cleanliness, and the disappointing breakfast experience with missing items. Please know we're immediately looking into all these points with our team to make necessary improvements for future guests.

酒店回复: Dear Guest, Thank you for sharing your feedback. We appreciate your comments regarding the comfort of the bed and the good shower pressure, as well as your notes on areas for improvement. Our team values every guest's experience and your insights help us focus on enhancements that may be needed. We hope you consider giving us another chance in the future to provide a more satisfying experience during your next stay.

酒店回复: Dear Guest,Thank you for sharing your feedback regarding your recent stay. We appreciate your compliments on the comfort of the beds, but we also take your concerns seriously. Cleanliness and functionality are important to us, and your comments will be reviewed with our management team to improve our services. We aim to provide a seamless experience for our guests, and your insights will assist us in achieving that. We appreciate your input and hope you will consider giving us another opportunity in the future.

酒店回复: Hello j michele,Thank you for your feedback regarding your recent stay. We take your comments seriously and will pass them along to the relevant departments for their review. We continually strive to improve our services and facilities, and your insights will help us enhance the experience for future guests. If you have further concerns, please feel free to reach out to management directly, as they would be happy to address them more thoroughly.

酒店回复: Hello Gerald,Thank you for sharing your experience. We appreciate your feedback regarding the issues you encountered, including the maintenance concerns and overall communication during your stay. Your input is valuable as it helps us understand areas for improvement. We encourage you to reach out to our management team directly to discuss your concerns further. Your satisfaction is important to us, and we hope to enhance our guest experience moving forward.

酒店回复: Dear Liz,It’s truly disheartening to hear that your experience didn’t reflect the standards we aim to provide. We’re sorry the condition of your room made you feel uncomfortable—it’s certainly not the impression we want our guests to leave with. Your comments about cleanliness and the setup of the building are taken seriously and will be reviewed with our team right away. We appreciate you sharing this, and we hope you’ll give us another chance in the future to make things right.

酒店回复: Hello George, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

酒店回复: Hello Steph,Thank you for sharing your positive experience! We're thrilled to hear that you found our rooms clean and well-equipped, and that our location and amenities added to your comfort. It's wonderful to know that our team made a lasting impression with their friendliness and helpfulness. We look forward to welcoming you back for your future travels!

酒店回复: Hello Judy, Thank you for sharing your feedback regarding your recent stay. We take all comments seriously as they help us to evaluate our services and facilities. Your observations about the room condition and cleanliness of common areas are noted, and we will ensure that they are communicated to the appropriate teams for review. We appreciate your insights, and they will be taken into consideration as we continue to improve our guest experience.

酒店回复: Hello morli, Thank you for sharing your feedback regarding your stay. We appreciate your comments about the location and the areas that require attention. Your insights help us improve our services for all guests. We'll ensure that your observations are communicated to the appropriate departments for future considerations. We hope you had a safe journey home and that you will think of us again in the future.