酒店回复: Dear Guest, We sincerely apologize for the difficulties you experienced during check-in, especially arriving late at night with children and the inconvenience of having to make a new reservation. We deeply regret the lack of empathy and support you felt from our staff in that situation. Additionally, we are sorry that our cleanliness standards did not meet your expectations. Your comments will be shared with our team to prevent such issues in the future. We truly value your feedback and hope to restore your trust in our services.Sincerely,Hotel Management
4.0分
商务出差
原文
翻译提供方：Google
我喜欢它，仅此而已
3.0分
商务出差
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TV had a black bar on the screen. When I told desk, they said we knew about that. "We ordered a new one that hasn't cpme in yet." Why didn't they offer another room? Also floors were laminate not carpet, cold. I also wonder why a hotel has 2 parking spots right outside the door marked for police only. Hmmm. What does that say?
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酒店回复: Dear Guest, We sincerely apologize for the issues you encountered with the TV and for not being offered an alternative room. We understand how this impacted your comfort, and we are reviewing our guest-service procedures to prevent similar situations. We also regret that the laminate floors felt cold and did not meet your expectations. Your feedback is valuable, and we are committed to making improvements to enhance the guest experience.Sincerely,Hotel Management
3.0分
其他
It wasn’t the best time wasn’t the cleanest breakfast ****** not work 100$ a night no matter which room
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酒店回复: Dear Guest, Thank you for sharing your thoughts. We appreciate you taking the time to let us know about your visit, as every perspective helps us strengthen the overall experience we aim to provide. We are sorry to hear that certain aspects did not align with your expectations, and we understand how important comfort and value are when traveling. Your comments regarding breakfast have been shared with the appropriate teams for careful attention. We hope you will consider giving us another opportunity to offer a stay that feels more in line with what you deserve.Sincerely,Hotel Management
4.0分
其他
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The room was clean, nice and spacious. There is no coffee pot in the room unless you request one. There is a kitchen in the room and laundry facilities on the first floor. The motel is in kind of industrial area near the Port of Tacoma, and not far off the freeway, but it is very quiet.
5.0分
其他
The room was clean and i love the staff..very friendly and always help me whenever i needed anything
1.0分
其他
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They r tieves said my card would not be charged untill check in I canceled my reservations at noon on the day of ck in and they charged my card without my knowledge very fraudulent I will be calling BBB and the police
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酒店回复: Dear Guest, We sincerely apologize for the inconvenience you experienced regarding your reservation and card charge. Your feedback is valuable, and we appreciate the opportunity to review your concerns. We hope to regain your trust and welcome you back for a better experience.Sincerely,Hotel Management
5.0分
其他
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The room was great and clean..the staff is so welcoming and very helpful whenever I needed anything..the front desk staff Joanna is the best..always friendly and do her job very well..i will continue to come here thank you
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酒店回复: Dear Guest, Thank you for your wonderful feedback and for taking the time to share your experience at Extended Stay America. We’re thrilled to know you enjoyed your clean and comfortable room and that our team made your stay pleasant. It’s especially rewarding to hear your kind words about Joanna. She truly embodies our commitment to excellent service, and we’ll be sure to share your appreciation with her. Your continued trust means a lot to us, and we look forward to providing you with the same warm hospitality on every visit. Sincerely,Hotel Management
2.0分
朋友出游
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I stayed here while in town for a concert. Unfortunately, there were WiFi issues — the TV didn’t work, and some outlets weren’t functioning properly. I also didn’t feel completely safe due to an issue that happened during my stay. If you’re just looking for a cheap place to save money, it might work, but overall I wouldn’t recommend it.
Still , the workers were nice.
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酒店回复: Dear Jennifer, We sincerely apologize for the issues you experienced with the WiFi, TV, outlets, and your concerns about safety during your stay. Guest comfort and security are our top priorities, and your comments have been shared with our team. We are committed to improving our facilities and ensuring a safe, functional, and welcoming environment for all guests. We hope to have the opportunity to provide a much better experience on your next visit.Sincerely,Hotel Management
酒店的房间很大，有灶台 可以做饭，1个人住 感觉不到温馨，不过房间没有异味，算是不错了！！！！这个地方的酒店 不便宜，这家价格算好了！
我们到达时系统崩溃了，所以无法办理入住。凌晨2点40分，我们还在停车场寻找可以提前入住的酒店，但一无所获。系统终于在凌晨3点恢复，我们不得不重新预订一家可以提前入住的酒店，为此还额外支付了费用。酒店方面明明知道我们的情况，却丝毫没有体谅我们，尤其是我们带着两个小孩。他们缺乏同理心。而且酒店的卫生状况也很差。
我喜欢它，仅此而已
TV had a black bar on the screen. When I told desk, they said we knew about that. "We ordered a new one that hasn't cpme in yet." Why didn't they offer another room? Also floors were laminate not carpet, cold. I also wonder why a hotel has 2 parking spots right outside the door marked for police only. Hmmm. What does that say?
It wasn’t the best time wasn’t the cleanest breakfast ****** not work 100$ a night no matter which room
The room was clean, nice and spacious. There is no coffee pot in the room unless you request one. There is a kitchen in the room and laundry facilities on the first floor. The motel is in kind of industrial area near the Port of Tacoma, and not far off the freeway, but it is very quiet.
The room was clean and i love the staff..very friendly and always help me whenever i needed anything
They r tieves said my card would not be charged untill check in I canceled my reservations at noon on the day of ck in and they charged my card without my knowledge very fraudulent I will be calling BBB and the police
The room was great and clean..the staff is so welcoming and very helpful whenever I needed anything..the front desk staff Joanna is the best..always friendly and do her job very well..i will continue to come here thank you
I stayed here while in town for a concert. Unfortunately, there were WiFi issues — the TV didn’t work, and some outlets weren’t functioning properly. I also didn’t feel completely safe due to an issue that happened during my stay. If you’re just looking for a cheap place to save money, it might work, but overall I wouldn’t recommend it.
Still , the workers were nice.