The room itself was clean and a good size. Parking adequate if you have a car and the staff friendly given the limited interaction we had. The area was so desolate and without a car was hard to navigate but the stay was nice overall.
1.0分
朋友出游
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So we booked a last minute room and because we showed up during their "Audit" we couldn't check into 3am when we showed up at midnight. Seriously horrible service. Will no longer be booking anything through extended stay.
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酒店回复: Dear Jay, We sincerely apologize for the inconvenience you faced during your check-in, especially arriving late at night during our audit process. We understand how frustrating this must have been and regret that we were unable to accommodate you immediately. Your feedback has been shared with our team to ensure better communication and service during such situations in the future. We truly value your input as it helps us improve. We hope you will consider giving us another chance to provide a smoother and more enjoyable stay.Sincerely, Hotel Management
1.0分
家庭亲子
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My family had a horrible experience at one of your locations this past weekend. The Tacoma Fife location in Washington State specifically with an attendant Sheryl, and her manager.
I was just informed today the HM is refusing to refund our money after they said my family could not stay becuase my brother did not have an ID.
Sheryl was very rude with horrible customer service. As someone that has worked in customer services for 20 years including working as a housekeeper and waiter for three years, I am appalled by how my family was treated. It looked to be ****** in nature as Sheryl did not want to help my family and sidelined helping my mother twice.
I would like my money returned to me. ******* has given up on refunding this experience and just told me they can't do anything about it.
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酒店回复: Dear Mary, We sincerely apologize for the inconvenience and frustration your family encountered. Guest satisfaction, fairness, and respectful treatment are our top priorities, and we are deeply concerned by your account of the situation. We regret that this experience fell far below your expectations, and we appreciate your input, which helps us improve. We hope to restore your confidence in our brand in the future. Sincerely,Hotel Management
4.0分
其他
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Great
I was worried after reading the reviews but it was honestly great. The staff were absolutely lovely, it was clean, comfortable and easy to get to. Only negative was there was a bit of hair in the linens and towels that the cleaning crew could take a bit more care with but other than that I would absolutely stay again
5.0分
其他
Stay Here in Fife
Stayed at a hotel nearby or similar price and extended stay exceeds all expectations for the price and area
1.0分
其他
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Set their own rules about the check-in age, even though the official terms and conditions tell a different story. Somehow couldn’t check in because I’m 20, but was old enough to turn around and go to the bus station by foot at almost midnight. The most impressive thing about the story is that they won’t give my money back, explaining that their manager doesn’t remember telling my desk assistant about all that check-in nonsense over the phone.
I have no problem with the desk assistant who was genuinely concerned for my safety and helped me a ton during my short stay in the lobby, I don’t know how to thank her enough. Still cannot give my money back, even escalated this problem for the second time.
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酒店回复: Dear Amir, We sincerely apologize for the inconvenience you faced with our check-in age policy and the challenges you encountered late at night. While our policies are in place to ensure consistency, we regret that the situation caused you distress and frustration. We are pleased to hear that our desk associate provided you with genuine care and concern during this difficult time. We hope to improve your experience on your next visit. Sincerely, Hotel Management
3.0分
商务出差
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For the price it was fine. "Grab and go" breakfast was a joke: mini muffins, hot cocoa, coffee, instant oatmeal. Thats it. No fruit, nothing. Biggest gripes are no hair dryer in the room, and they came by at 9am to replace the tv and beds across the hotel. I told them, No thanks, i check out at 11. They abided, but come on, you shouldnt be doing that until folks check out.
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酒店回复: Dear Evan, Thank you for sharing your feedback with us. We’re glad to know you found the overall value acceptable, but we sincerely apologize for the inconvenience caused by the timing of our upgrade process and the limited grab-and-go breakfast options. Your comments regarding the lack of a hair dryer and early room visits have been noted and shared with our operations team to improve guest comfort and scheduling. Thank you again for your input, and we hope to welcome you back for a smoother stay.Sincerely,Hotel Management
5.0分
其他
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The beds were by far the most comfortable i have every had in a hotel. The staff was friendly and helpful. The property was clean and well cared for. As we were leaving, the property was getting brand new beds and TVs throughout.
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酒店回复: Dear TARA, Thank you for your wonderful feedback and for choosing to stay at Extennded Stay America. We’re thrilled to hear that you found the beds to be the most comfortable you’ve ever experienced in a hotel and that our friendly, helpful staff contributed to your positive stay. It’s also great to know you appreciated the cleanliness and care of the property, as we take pride in maintaining a welcoming environment. We’re excited about the upgrades, including new beds and TVs, and we’re glad you got a glimpse of the improvements. We look forward to welcoming you back soon for an even better stay.Sincerely,Hotel Management
酒店的房间很大，有灶台 可以做饭，1个人住 感觉不到温馨，不过房间没有异味，算是不错了！！！！这个地方的酒店 不便宜，这家价格算好了！
我喜欢它，仅此而已
The room itself was clean and a good size. Parking adequate if you have a car and the staff friendly given the limited interaction we had. The area was so desolate and without a car was hard to navigate but the stay was nice overall.
So we booked a last minute room and because we showed up during their "Audit" we couldn't check into 3am when we showed up at midnight. Seriously horrible service. Will no longer be booking anything through extended stay.
My family had a horrible experience at one of your locations this past weekend. The Tacoma Fife location in Washington State specifically with an attendant Sheryl, and her manager.
I was just informed today the HM is refusing to refund our money after they said my family could not stay becuase my brother did not have an ID.
Sheryl was very rude with horrible customer service. As someone that has worked in customer services for 20 years including working as a housekeeper and waiter for three years, I am appalled by how my family was treated. It looked to be ****** in nature as Sheryl did not want to help my family and sidelined helping my mother twice.
I would like my money returned to me. ******* has given up on refunding this experience and just told me they can't do anything about it.
Great
I was worried after reading the reviews but it was honestly great. The staff were absolutely lovely, it was clean, comfortable and easy to get to. Only negative was there was a bit of hair in the linens and towels that the cleaning crew could take a bit more care with but other than that I would absolutely stay again
Stay Here in Fife
Stayed at a hotel nearby or similar price and extended stay exceeds all expectations for the price and area
Set their own rules about the check-in age, even though the official terms and conditions tell a different story. Somehow couldn’t check in because I’m 20, but was old enough to turn around and go to the bus station by foot at almost midnight. The most impressive thing about the story is that they won’t give my money back, explaining that their manager doesn’t remember telling my desk assistant about all that check-in nonsense over the phone.
I have no problem with the desk assistant who was genuinely concerned for my safety and helped me a ton during my short stay in the lobby, I don’t know how to thank her enough. Still cannot give my money back, even escalated this problem for the second time.
For the price it was fine. "Grab and go" breakfast was a joke: mini muffins, hot cocoa, coffee, instant oatmeal. Thats it. No fruit, nothing. Biggest gripes are no hair dryer in the room, and they came by at 9am to replace the tv and beds across the hotel. I told them, No thanks, i check out at 11. They abided, but come on, you shouldnt be doing that until folks check out.
The beds were by far the most comfortable i have every had in a hotel. The staff was friendly and helpful. The property was clean and well cared for. As we were leaving, the property was getting brand new beds and TVs throughout.