酒店回复: Hi Jerrett,Thank you for sharing your feedback. We’re glad to hear that you found the room nice and our front desk staff friendly, but we sincerely apologize for the issue with the toilet. That’s certainly not acceptable, and we’ll make sure to address the maintenance concern immediately. We also appreciate your comments about the staff and will work to ensure they’re available when guests have concerns. We hope to provide a better experience on your next visit.
1.0分
家庭亲子
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We walked into their room and walked back out to go to another hotel. It was disgustingly dirty and we felt very unsafe. It was worth losing money on this room. When instincts kick in, use them. We do not recommend staying here.
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酒店回复: Hi Kelsy,We sincerely apologise for the negative experience you had. Your safety and comfort are of utmost importance to us, and we are concerned to hear about the cleanliness issues you encountered. This is certainly not the experience we want for our guests. We will investigate this matter with our team to address the concerns you've raised. We hope you'll consider giving us another opportunity in the future to provide a better stay.
2.0分
其他
Staff was nice and the room clean, but curtain didn't shut out light. The shower wouldn't drain properly and there was mold in the corner of shower.
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酒店回复: Hi Yvonne,Thank you for taking the time to share your feedback. We are glad you found our staff friendly and your room clean. We are sorry to hear about the issues with the curtain, shower drain, and mould. We’ll share your concerns with our maintenance and housekeeping teams to ensure these matters are promptly addressed.
3.0分
家庭亲子
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For the price it was ok just for a night. Room was clean. Bathroom definitely needs updated. No breakfast just mediocre complimentary coffee. If you need a bed in a pinch for the night, it should be fine.
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酒店回复: Hi Janice,It brings us immense joy to hear that your visit exceeded expectations. Your feedback inspires us to continue delivering outstanding service. We can’t wait to host you again! Jeremy Ward #Team6
1.0分
其他
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The sheets were stained with brown spots and bugs were crawling on the bed upon arrival, I was denied my refund because I didn’t immediately go in to check the room and find the mess and it was considered “too late”, before 11:30pm once I retuned after picking up the key and entering the room for the first time.
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酒店回复: Hi Michael,Thank you for sharing your experience. We are sorry to hear about the condition of your room and the inconvenience you encountered. This is not the level of cleanliness or service we aim to provide. We will review this matter with our housekeeping and front desk teams to ensure it’s properly addressed and that similar situations are prevented in the future.
2.0分
其他
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Here is a rate for my stay here.
*Check in: 8 the person whom checked us in wasn't rude or anything like that but his dimeaner made for a very awkward silence.
*Room: 5 At first glance the room seemed fine. Although the bed was made, the floors and mirrors were pretty dirty and unkept. The sink sprayed water outwards 4 ft anytime we turned it on. The bathtub wasn't really clean the drain had sludge just sitting in it nearly to the top which caused the water to immediately back up into the tub and not drain. We spotted about 10-12 roaches during our stay crawling around our stuff.
*Staff/housekeeping: The first morning housekeeping came to our room was pleasant and friendly conversation. Though our second morning (check out day) was the opposite at 11 am staff came to our door rudely telling us it was checkout time, our checkout time wasn't until noon. Which we tried to explain but the person wasn't interested in hearing that and went to get the manager which also came with such rude attitude kpeeking through the window of our room then began banging on our room window, my husband went to the door and spoke to the man when wa a bit loud and having a fritz my husband tried to show him our reservations and the iltime for us to checkout which was noon and at this time it was 11:52, we were almost completely packed and loaded i was using the restroom before we got on the road , when the last interaction with the staff occured. It was a very unpleasant incounter.
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酒店回复: Hi Brittany,Thank you for sharing your detailed feedback. We sincerely apologise for the issues you experienced during your stay. It’s disappointing to hear that the cleanliness of your room and the maintenance concerns, such as the sink and bathtub, were not up to standard. This is certainly not the experience we strive to provide, and we will be addressing your concerns with the team to ensure this doesn’t happen again. We appreciate your input, and we hope you’ll consider giving us another chance to serve you better in the future.
5.0分
其他
Staff was sweet and accommodating, room was clean and there was plenty of hot water
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酒店回复: Hi Amber, A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. We hope to hear more from you on your next visit.
3.0分
商务出差
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The room was clean. The bed was comfortable enough. The staff weren't exactly rude, I have a hard time calling it courteous or friendly though. There were people walking around outside the rooms talking at all hours of the night. Made it hard to really get comfortable. For the price its nice if you like hearing snippets of peoples conversations all night.
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酒店回复: Hi Justin,Thank you for your feedback. We are glad to hear the room was clean and the bed was comfortable. We apologise for the noise disturbances you experienced during your stay and the lack of a more welcoming atmosphere from the staff. We will share your comments with the team to ensure we improve both our service and the guest experience. We hope to welcome you back for a more restful stay in the future.
1.0分
其他
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Absolutely NOT
A dangerous dump. We were afraid to stay once we drove to the side of the parking lot. Sketchy looking people in the parking lot—inside and outside of the car. Dumpy lobby with super sketchy security. After we decided we were too afraid to stay, hotel manager refused to refund—even though we never set foot in the room. We were too afraid to get out of the car!
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酒店回复: Hi Beth,We are sorry to hear about your experience. Your safety and comfort are extremely important to us, and we deeply regret that you felt unsafe. We take your feedback seriously and will address your concerns with the team. Regarding your request, we’ll review the situation to ensure we’re providing the best possible service. We hope to serve you better next time.
3.0分
其他
It was ok for the price. Rooms pretty ran down and towels need to be up dated.
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酒店回复: Hi Sally,Thank you for your feedback. We are glad to hear that you felt the stay was okay for the price. We appreciate your comments about the room and towels, and will certainly consider them for future improvements. We hope to have the opportunity to welcome you back soon with an even better experience.
厕所坏了
房间不错，但厕所坏了。前台人员很友好，但当你有顾虑时，他们不会及时提供帮助。
We walked into their room and walked back out to go to another hotel. It was disgustingly dirty and we felt very unsafe. It was worth losing money on this room. When instincts kick in, use them. We do not recommend staying here.
Staff was nice and the room clean, but curtain didn't shut out light. The shower wouldn't drain properly and there was mold in the corner of shower.
For the price it was ok just for a night. Room was clean. Bathroom definitely needs updated. No breakfast just mediocre complimentary coffee. If you need a bed in a pinch for the night, it should be fine.
The sheets were stained with brown spots and bugs were crawling on the bed upon arrival, I was denied my refund because I didn’t immediately go in to check the room and find the mess and it was considered “too late”, before 11:30pm once I retuned after picking up the key and entering the room for the first time.
Here is a rate for my stay here.
*Check in: 8 the person whom checked us in wasn't rude or anything like that but his dimeaner made for a very awkward silence.
*Room: 5 At first glance the room seemed fine. Although the bed was made, the floors and mirrors were pretty dirty and unkept. The sink sprayed water outwards 4 ft anytime we turned it on. The bathtub wasn't really clean the drain had sludge just sitting in it nearly to the top which caused the water to immediately back up into the tub and not drain. We spotted about 10-12 roaches during our stay crawling around our stuff.
*Staff/housekeeping: The first morning housekeeping came to our room was pleasant and friendly conversation. Though our second morning (check out day) was the opposite at 11 am staff came to our door rudely telling us it was checkout time, our checkout time wasn't until noon. Which we tried to explain but the person wasn't interested in hearing that and went to get the manager which also came with such rude attitude kpeeking through the window of our room then began banging on our room window, my husband went to the door and spoke to the man when wa a bit loud and having a fritz my husband tried to show him our reservations and the iltime for us to checkout which was noon and at this time it was 11:52, we were almost completely packed and loaded i was using the restroom before we got on the road , when the last interaction with the staff occured. It was a very unpleasant incounter.
Staff was sweet and accommodating, room was clean and there was plenty of hot water
The room was clean. The bed was comfortable enough. The staff weren't exactly rude, I have a hard time calling it courteous or friendly though. There were people walking around outside the rooms talking at all hours of the night. Made it hard to really get comfortable. For the price its nice if you like hearing snippets of peoples conversations all night.
Absolutely NOT
A dangerous dump. We were afraid to stay once we drove to the side of the parking lot. Sketchy looking people in the parking lot—inside and outside of the car. Dumpy lobby with super sketchy security. After we decided we were too afraid to stay, hotel manager refused to refund—even though we never set foot in the room. We were too afraid to get out of the car!
It was ok for the price. Rooms pretty ran down and towels need to be up dated.