酒店回复: Hi Jerrett,Thank you for sharing your feedback. We’re glad to hear that you found the room nice and our front desk staff friendly, but we sincerely apologize for the issue with the toilet. That’s certainly not acceptable, and we’ll make sure to address the maintenance concern immediately. We also appreciate your comments about the staff and will work to ensure they’re available when guests have concerns. We hope to provide a better experience on your next visit.
3.0分
商务出差
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The room was clean. The bed was comfortable enough. The staff weren't exactly rude, I have a hard time calling it courteous or friendly though. There were people walking around outside the rooms talking at all hours of the night. Made it hard to really get comfortable. For the price its nice if you like hearing snippets of peoples conversations all night.
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酒店回复: Hi Justin,Thank you for your feedback. We are glad to hear the room was clean and the bed was comfortable. We apologise for the noise disturbances you experienced during your stay and the lack of a more welcoming atmosphere from the staff. We will share your comments with the team to ensure we improve both our service and the guest experience. We hope to welcome you back for a more restful stay in the future.
1.0分
其他
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Absolutely NOT
A dangerous dump. We were afraid to stay once we drove to the side of the parking lot. Sketchy looking people in the parking lot—inside and outside of the car. Dumpy lobby with super sketchy security. After we decided we were too afraid to stay, hotel manager refused to refund—even though we never set foot in the room. We were too afraid to get out of the car!
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酒店回复: Hi Beth,We are sorry to hear about your experience. Your safety and comfort are extremely important to us, and we deeply regret that you felt unsafe. We take your feedback seriously and will address your concerns with the team. Regarding your request, we’ll review the situation to ensure we’re providing the best possible service. We hope to serve you better next time.
2.0分
商务出差
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The property and facilities are not clean or safe.
I have stayed in Motel 6's before- I understand and expect humble, but generally clean and working accommodations and facilities. That is not what I got here.
Soon after arriving I noticed the beep of a smoke alarm with low batteries in a nearby room. I informed the staff member at the front desk, & the one positive note I have is that the staff member immediately took care of the issue.
He did not add new batteries to it, however, & I could hear another smoke detector further down the hall that needed its batteries changed. He noted that one of the alarms in one of the rooms he checked didn't have batteries in it at all.
The grounds of the property are covered in trash. No door knob for the bathroom door, just a towel shoved into the hole where it should have been.
Toilet seat was held together with duct tape. My bath towel was covered on someone else's hair- not one or two strands, but many!
The last straw was the floor. Steam leaked into the main room while I was showering, so the floor was wet when I got out. I left the bathroom, & when I returned & stepped onto the bath mat I left brown footprints on it. I inspected the floor where I found a lot more hair, no evidence of sweeping. I took my bath mat & pushed it along the floor from the bathroom to the foot of my bed twice and the mat came up filthy. I have photos of this. I left after the first night despite not being able to get a refund. Do better by your customers!
5.0分
商务出差
Nice Surprise
Surprisingly clean, quiet, and safe. I would stay again because it is such a great value.
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酒店回复: Hi Allen,Thank you for your kind words! We're thrilled to hear that you had a pleasant surprise with the cleanliness, quiet atmosphere, and safety of the property. We're glad you found it to be a great value and look forward to welcoming you back for another stay.
1.0分
其他
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The air conditioner did not work. It was 80 degrees in the room. After 1 hour of sweating we asked for a refund and went elsewhere. The mattress was springy, very uncomfortable.
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酒店回复: Hi Silton,We are sorry for the issues you faced during your stay. We understand how uncomfortable it must have been with the A/C not working and the mattress not meeting your expectations. We apologise for the inconvenience and will be addressing these concerns to improve the experience for future guests. We appreciate your understanding and hope you'll consider staying with us again.
1.0分
其他
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Service was horrible. No one was at the desk when we first arrived. Requested a two bed room. She gave us a one bed. Key didn’t work gave someone a key to come open up the first room. Go back to tell her about the room she came open up another door and just put us in there. Was told she’d be back with our key and never showed up. Went to look for her wasn’t at the desk again. Went to get a key in the morning and the guy said no one was in the room. I told him because she just put us in there. Wasn’t anything like the picture at all. Worst hotel ever!
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酒店回复: Hi Deshonta,We sincerely apologise for the poor experience you had during your stay. The issues you faced with room assignments, key problems, and the lack of assistance from our staff are completely unacceptable, and we understand your frustration. This is not the level of service we aim to provide, and we will be addressing these matters with our team to ensure they are corrected. We hope to serve you better next time.
1.0分
其他
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ID RATHER SLEEP IN MY CAR
Wow. I don't even know where to begin. If it hadnt been late in the night, i would've definitely gone somewhere else. I considered actually sleeping in our van, but it was full of personal items.
The room was absolutely gross.
Bathroom falling apart, mildew growing all around the tub and shower, shower curtain was orange. Shower rod had more rust than a car in the junkyard. Sink didn't drain, like until the next day. I splashed water on the floor while trying to wash my face in the sink and when i used a towel to clean it up, you could tell the floor hadnt been mopped in a very long time. I will say that the water was hot, shower head had to be held while showering because it was falling off the wall. There was so much that it became unbelievable. Boogers on bathroom door, which had not even been wiped down.
Who in the heck is cleaning these rooms?
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酒店回复: Hi Doyle,We sincerely apologise for the experience you had during your stay. What you’ve described is unacceptable, and we deeply regret that you encountered such issues with cleanliness and maintenance. This is not the standard we aim to provide, and we will be addressing this with our housekeeping and maintenance teams immediately. Your feedback is vital, and we are committed to making the necessary improvements to prevent this from happening again.
2.0分
其他
Wi-fi did not work, and cell service was horrible. Room was clean, but had a musty smell.
Bed frame moved a lot.
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酒店回复: Hi Terry,We sincerely apologize for the Wi-Fi and cell service issues, as well as the musty smell in your room. Your feedback about the bed frame will also be looked into for improvement. We're glad to hear the room was clean, and we appreciate your comments as they help us enhance our services. We hope you'll consider giving us another chance to provide a more comfortable stay in the future.
3.0分
其他
Not bad
Fairly nice and spacious room. Definitely better thsn suoer 8. Simple rooms no couch though
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酒店回复: Hi Tony,Thank you for your feedback! We are glad to hear you found the room spacious and a good value. While we don't have a couch in every room, we will review your comment and hope to continue providing a comfortable stay. We look forward to welcoming you again!
厕所坏了
房间不错，但厕所坏了。前台人员很友好，但当你有顾虑时，他们不会及时提供帮助。
The room was clean. The bed was comfortable enough. The staff weren't exactly rude, I have a hard time calling it courteous or friendly though. There were people walking around outside the rooms talking at all hours of the night. Made it hard to really get comfortable. For the price its nice if you like hearing snippets of peoples conversations all night.
Absolutely NOT
A dangerous dump. We were afraid to stay once we drove to the side of the parking lot. Sketchy looking people in the parking lot—inside and outside of the car. Dumpy lobby with super sketchy security. After we decided we were too afraid to stay, hotel manager refused to refund—even though we never set foot in the room. We were too afraid to get out of the car!
The property and facilities are not clean or safe.
I have stayed in Motel 6's before- I understand and expect humble, but generally clean and working accommodations and facilities. That is not what I got here.
Soon after arriving I noticed the beep of a smoke alarm with low batteries in a nearby room. I informed the staff member at the front desk, & the one positive note I have is that the staff member immediately took care of the issue.
He did not add new batteries to it, however, & I could hear another smoke detector further down the hall that needed its batteries changed. He noted that one of the alarms in one of the rooms he checked didn't have batteries in it at all.
The grounds of the property are covered in trash. No door knob for the bathroom door, just a towel shoved into the hole where it should have been.
Toilet seat was held together with duct tape. My bath towel was covered on someone else's hair- not one or two strands, but many!
The last straw was the floor. Steam leaked into the main room while I was showering, so the floor was wet when I got out. I left the bathroom, & when I returned & stepped onto the bath mat I left brown footprints on it. I inspected the floor where I found a lot more hair, no evidence of sweeping. I took my bath mat & pushed it along the floor from the bathroom to the foot of my bed twice and the mat came up filthy. I have photos of this. I left after the first night despite not being able to get a refund. Do better by your customers!
Nice Surprise
Surprisingly clean, quiet, and safe. I would stay again because it is such a great value.
The air conditioner did not work. It was 80 degrees in the room. After 1 hour of sweating we asked for a refund and went elsewhere. The mattress was springy, very uncomfortable.
Service was horrible. No one was at the desk when we first arrived. Requested a two bed room. She gave us a one bed. Key didn’t work gave someone a key to come open up the first room. Go back to tell her about the room she came open up another door and just put us in there. Was told she’d be back with our key and never showed up. Went to look for her wasn’t at the desk again. Went to get a key in the morning and the guy said no one was in the room. I told him because she just put us in there. Wasn’t anything like the picture at all. Worst hotel ever!
ID RATHER SLEEP IN MY CAR
Wow. I don't even know where to begin. If it hadnt been late in the night, i would've definitely gone somewhere else. I considered actually sleeping in our van, but it was full of personal items.
The room was absolutely gross.
Bathroom falling apart, mildew growing all around the tub and shower, shower curtain was orange. Shower rod had more rust than a car in the junkyard. Sink didn't drain, like until the next day. I splashed water on the floor while trying to wash my face in the sink and when i used a towel to clean it up, you could tell the floor hadnt been mopped in a very long time. I will say that the water was hot, shower head had to be held while showering because it was falling off the wall. There was so much that it became unbelievable. Boogers on bathroom door, which had not even been wiped down.
Who in the heck is cleaning these rooms?
Wi-fi did not work, and cell service was horrible. Room was clean, but had a musty smell.
Bed frame moved a lot.
Not bad
Fairly nice and spacious room. Definitely better thsn suoer 8. Simple rooms no couch though