May give it another try. Location very coconvenien
Room needed better cleanness. At arrival, there was a cigarette but next to the nightstand. Issues with plumbing. Sink leaked. Had to request extra towels to soak water on the floor. Day staff at front desk was very friendly, and really concern about my comments. Linens were not exactly fresh.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Martinsburg. We sincerely appreciate your comments and we're glad to know our day staff provided friendly service and acknowledged your concerns and our location was convenient for your travel plans. Please accept our sincerest apologies for the concerns that you may have encountered with state of the floor and sink and the presence cigarette butt you mentioned.Your feedback is important to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,ZyRed Roof ManagementRediResponse Specialist
2.0分
其他
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We had to lift the handle to the door room to get the door to close the hinges are so bad there is a large gap at the top and bottom of the door. There was a weird smell in the lobby and slight smell in the room. The room was clean but the shower heads need replaced as they are clogged and a lot of calcium build up.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Martinsburg. I am sorry to hear about the issues you experienced with your room door, odor, and the shower head. We're glad you found the room clean, but it's clear we have work to do.We are committed to addressing the issues raised to enhance the overall guest experience. Thank you for choosing Red Roof. We hope to have the opportunity to provide a more positive experience in the future.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
2.0分
其他
Climate was fine. Check-in staff was friendly, out going was meh. Pet area was very far away.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Martinsburg. We're glad you found the climate suitable and our check-in staff friendly. We regret to hear your departure experience was less satisfactory. Additionally, we understand your concern regarding the pet area's location.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,AnnRed Roof ManagementRediResponse Specialist
1.0分
其他
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Do not book here!
Dirty, bad conditions inside and out. The smell was not very good either. The boxsprings were dirty and stained i diidnt even look at the mattress. I just checked right back out even though I would lose out on my money. No way I could stay in that room with my son.
1.0分
其他
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Totally disgusting
This was absolutely the dirtiest nastiest hotel ive ever stayed in. The roof had blood or mold on it. The matress sheet had stains on it. The towel had a blood stain on it. The tv had mold and or puke on it. The tv remote didnt work as it had clear tape holding the batteries in which im pretty sure had a hair stuck to it. Absolutely disgusting.
1.0分
其他
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There was no rooms available that didn’t have animals in it and previously smoked in the whole building smells of old cigarette, smoke odors, and Animal odors. due to my allergies, I wasn’t able to stay no rooms for accommodating my needs
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Martinsburg. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the room and the smell you mentioned. This is not the experience we want any of our guests to have.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience in the future.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
非常好
被称为臭虫的叮咬昆虫
好的
张力好
May give it another try. Location very coconvenien
Room needed better cleanness. At arrival, there was a cigarette but next to the nightstand. Issues with plumbing. Sink leaked. Had to request extra towels to soak water on the floor. Day staff at front desk was very friendly, and really concern about my comments. Linens were not exactly fresh.
We had to lift the handle to the door room to get the door to close the hinges are so bad there is a large gap at the top and bottom of the door. There was a weird smell in the lobby and slight smell in the room. The room was clean but the shower heads need replaced as they are clogged and a lot of calcium build up.
Climate was fine. Check-in staff was friendly, out going was meh. Pet area was very far away.
Do not book here!
Dirty, bad conditions inside and out. The smell was not very good either. The boxsprings were dirty and stained i diidnt even look at the mattress. I just checked right back out even though I would lose out on my money. No way I could stay in that room with my son.
Totally disgusting
This was absolutely the dirtiest nastiest hotel ive ever stayed in. The roof had blood or mold on it. The matress sheet had stains on it. The towel had a blood stain on it. The tv had mold and or puke on it. The tv remote didnt work as it had clear tape holding the batteries in which im pretty sure had a hair stuck to it. Absolutely disgusting.
There was no rooms available that didn’t have animals in it and previously smoked in the whole building smells of old cigarette, smoke odors, and Animal odors. due to my allergies, I wasn’t able to stay no rooms for accommodating my needs