I'm not sure why this location has an average rating. We have stayed there for Dr appointments at the hospital and always find this location to be really good. Amenities are above average and comfortable bed. I would recommend staying here and we will again when the opportunity comes back around.
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酒店回复: Thank you for choosing to stay with us here at Comfort Inn near University Area. I am so happy to hear that you have had a pleasant stay with us during your times here. We can't wait to see you on your next stay!
1.0分
家庭亲子
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I had a bad feeling while checking in when the old guy checking me in had snot running down his nose and rotten teeth! Found bedbugs st 3am 2nd night! Asked to switch rooms. Could not switch rooms but offered refund but had to wait 2 days before a “manager” could approve refund. Refund denied twice until I threatened to call health dept and consumer affairs. Finally received 5 days refund. If you have ever tired to get rid of bedbugs it is a NIGHTMARE! I hope we didnt bring any home with us!
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酒店回复: Thank you for bringing your concern regarding your recent stay to our attention. Please accept our sincerest apologies for the deeply unsettling and unpleasant experience you had in your room. We understand how distressing this situation is and sincerely regret that your time with us was impacted in this way. The comfort and safety of our guests are our highest priorities, and we take reports of this nature with the utmost seriousness. The moment we were informed of your concern, we took immediate action. We want to ensure you proper steps have been taken to take care of this.
4.0分
其他
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Very tired but very happy to be off the road. Clean Lobby, comfy beds and a good night sleep. Only issue was someone was cooking on our floor so there was a sour stench in the hallways.
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酒店回复: Thank you for choosing to stay with us. I am pleased to hear that you enjoyed your stay. I do apologize for the odor and we will try to prevent this in the future.
4.0分
其他
For a one night stay this hotel was exactly what we needed. Easy to get on and off tbe interstate from. We would use this hotel again if ever needed.
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酒店回复: I am happy to hear you had such a great stay! We hope to see you for any future trips you may have in the area.
5.0分
其他
The young lady and gentleman at the front desk were so sweet, kind, and helpful. They were the best!
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酒店回复: Thank you for the kind words. I will be sure to pass them on to our staff.
5.0分
其他
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Comfortable and quiet.
Clean, comfortable motel. Front desk , Jimmy, was very friendly, personable and helpful. He gave us great info about where to eat. Bed was very comfortable. Room was quiet.
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酒店回复: Thank you for choosing to stay with us! I will share your comments with Jimmy who I know will be thrilled to hear the kind words! We hope to see you for any future stays you may have in the area.
4.0分
家庭亲子
Breakfast was decent needs another sliding door coming into building, rooms needs upgrading...toliet is too Small...
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酒店回复: Thank you for choosing to stay with us here at Comfort Inn near University Area. A second sliding door would be great and we hope to implement this in the near future!
3.0分
家庭亲子
The breakfast options are great for there kitchen area. MOST staff are extremely friendly and helpful. Rooms are clean and the area is quiet.
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酒店回复: Thank you for choosing to stay with us here at Comfort Inn near University Area. We are pleased to hear you had a great stay! We hope to see you again for any future stays in the area.
4.0分
其他
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Very nice and comfortable
After a horrible experience previously with a different budget-friendly hotel in the area, I was skeptical but ended up having a nice stay here at Comfort Inn. The hotel is old and some things do show wear/rust, the bed was perfectly clean and comfortable, main room and bathroom were pretty clean for the most part (shower head had some rust and mild mineral buildup, as did the base of the commode and the bowl--but it was mild and not offensive to me) , the room was quiet and I was actually able to sleep. I used the hot tub which was nice. The pool, however, was freezing cold, so I just dipped my toes and that was enough. I wouldn't hesistate to book here again. They did charge me a surprise "incidental" fee on my credit card, but they said it would be credited back.
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酒店回复: I am pleased to hear of your pleasant stay here at Comfort Inn. I will take note of these matter to management, housekeeping and maintenance to improve future stays for our guests. Thank you
3.0分
其他
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Terrible bathroom situation
Was not happy about the shower. Was not impressed with a lawn chair in the bathroom. Was not impressed with the small sink and no counter space and the little stand was covered in rust.
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酒店回复: I apologize that you were unhappy with your stay. I will be sure to pass this information on to address this situation.
I'm not sure why this location has an average rating. We have stayed there for Dr appointments at the hospital and always find this location to be really good. Amenities are above average and comfortable bed. I would recommend staying here and we will again when the opportunity comes back around.
I had a bad feeling while checking in when the old guy checking me in had snot running down his nose and rotten teeth! Found bedbugs st 3am 2nd night! Asked to switch rooms. Could not switch rooms but offered refund but had to wait 2 days before a “manager” could approve refund. Refund denied twice until I threatened to call health dept and consumer affairs. Finally received 5 days refund. If you have ever tired to get rid of bedbugs it is a NIGHTMARE! I hope we didnt bring any home with us!
Very tired but very happy to be off the road. Clean Lobby, comfy beds and a good night sleep. Only issue was someone was cooking on our floor so there was a sour stench in the hallways.
For a one night stay this hotel was exactly what we needed. Easy to get on and off tbe interstate from. We would use this hotel again if ever needed.
The young lady and gentleman at the front desk were so sweet, kind, and helpful. They were the best!
Comfortable and quiet.
Clean, comfortable motel. Front desk , Jimmy, was very friendly, personable and helpful. He gave us great info about where to eat. Bed was very comfortable. Room was quiet.
Breakfast was decent needs another sliding door coming into building, rooms needs upgrading...toliet is too Small...
The breakfast options are great for there kitchen area. MOST staff are extremely friendly and helpful. Rooms are clean and the area is quiet.
Very nice and comfortable
After a horrible experience previously with a different budget-friendly hotel in the area, I was skeptical but ended up having a nice stay here at Comfort Inn. The hotel is old and some things do show wear/rust, the bed was perfectly clean and comfortable, main room and bathroom were pretty clean for the most part (shower head had some rust and mild mineral buildup, as did the base of the commode and the bowl--but it was mild and not offensive to me) , the room was quiet and I was actually able to sleep. I used the hot tub which was nice. The pool, however, was freezing cold, so I just dipped my toes and that was enough. I wouldn't hesistate to book here again. They did charge me a surprise "incidental" fee on my credit card, but they said it would be credited back.
Terrible bathroom situation
Was not happy about the shower. Was not impressed with a lawn chair in the bathroom. Was not impressed with the small sink and no counter space and the little stand was covered in rust.