Room didn’t have towels and had to go get them at 11pm after we checked in. The light about the sink didn’t work, tv remote stopped working while we were there had to turn off manually. Power went out for almost 2 hours while getting ready to check out, hotel staff wouldn’t compensate for the inconvenience. Checked out and couldn’t get a receipt since power was out.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at Red Roof Inn Huntington. We are glad you found our hotel pet-friendly and had adequate parking. We are truly sorry to hear about the issues you experienced, including the towels, sink light, TV remote, and the power outage. We will address each of these concerns to improve our service and facilities. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
1.0分
其他
I am severely handicapped and they made me take a room on the second floor becausr they booked their handicap rooms to non handicap people off the street
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Huntington. We regret to hear about the difficulty you experienced with your room assignment. It's truly disheartening when we don't live up to our commitment of providing accessible accommodations for all our guests. Please accept our apologies for the shortcomings you experienced.We are reviewing these aspects to ensure a better guest experience. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
1.0分
情侣出游
Save your money! Rooms are extremely dirty, infested, and your non-smoking room will still smell like smoke.
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酒店回复: Dear Appreciated Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Huntington. I was saddened to read that your stay fell short of your expectations due to the cleanliness and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,ErikaRed Roof Management RediResponse Specialist
2.0分
其他
Shower head was broke, ac was broke and caused guest to get sick, not clean, rude staff, very messy.
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Huntington. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the state of the room, faulty room amenities and the interaction you had with the staff. I will share this feedback with staff right away to have that looked into and addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your comments with us. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
3.0分
其他
The packing was easy not sure if it was secure.
Rooms appear clean until you wake up with little red dots on your body!
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Huntington. Please accept our sincerest apologies for the possible issues you may have encountered. We are sorry that your experience did not meet your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you re in the area.Very truly yours,ZyRed Roof ManagementRediResponse Specialist
3.0分
其他
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Probably will not stay at this hotel again
The room was somewhat clean. bed spread noticeably dirty & the shower was dirty & the water did not flow out quickly it backed up
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酒店回复: Dear Valued Guest, Thank you for sharing your experience at Red Roof Inn Huntington. I'm truly sorry the cleanliness of your room didn’t meet expectations as well as the issues you had in the bathroom. We appreciate you bringing this to our attention. We will address each of these issues promptly to ensure they are resolved for future guests.Thank you for choosing Red Roof. We hope you’ll consider visiting one of our other hotels within our brand family, where we are dedicated to ensuring a more enjoyable stay.Sincerely,ViktorRed Roof Management RediResponse Specialist
4.0分
其他
No frills but comfortable.
Clean and comfortable.. decent price. No frills. Had to click photo of corded desk phone. Haven't seen one in ages.
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酒店回复: Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Huntington. We're glad you found your room clean and comfortable and appreciated our pricing. We acknowledge your comment regarding the desk phone.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LeahRed Roof ManagementRediResponse Specialist
这次住宿体验很好，谢谢您在预订方面的帮助。
很棒的住宿体验，房间干净，员工也很友好。他们帮我保留了预订10分钟，这样我即使晚到了一点也能享受到优惠。
坏的…
Pet friendly location and had adequate parking.
Room didn’t have towels and had to go get them at 11pm after we checked in. The light about the sink didn’t work, tv remote stopped working while we were there had to turn off manually. Power went out for almost 2 hours while getting ready to check out, hotel staff wouldn’t compensate for the inconvenience. Checked out and couldn’t get a receipt since power was out.
I am severely handicapped and they made me take a room on the second floor becausr they booked their handicap rooms to non handicap people off the street
Save your money! Rooms are extremely dirty, infested, and your non-smoking room will still smell like smoke.
Shower head was broke, ac was broke and caused guest to get sick, not clean, rude staff, very messy.
The packing was easy not sure if it was secure.
Rooms appear clean until you wake up with little red dots on your body!
Probably will not stay at this hotel again
The room was somewhat clean. bed spread noticeably dirty & the shower was dirty & the water did not flow out quickly it backed up
No frills but comfortable.
Clean and comfortable.. decent price. No frills. Had to click photo of corded desk phone. Haven't seen one in ages.