Room was fine. Sink tap sprayed water rather than having water flow. A table lamp needed proper cleaning. Bed was comfortable and shower worked well.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Huntington. I regret to hear about the sink tap concern and the cleanliness of the table lamp. I'm glad the bed was comfortable and the shower worked well.Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ReyRed Roof ManagementRediResponse Specialist
2.0分
情侣出游
Few ants here and there.
Bed was cleanish, nice spot to sleep if you really need sleep.
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酒店回复: Dear Esteemed Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Huntington. While I am glad you were satisfied with the convenience of our location. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will allow us the opportunity to provide you with an improved experience during your next visit at Red Roof.Sincerely,ErikaRed Roof Management RediResponse Specialist
3.0分
商务出差
The water in the bathtub wouldn’t drain, and the room door wouldn’t open. We had to wait in the car for about two hours until someone came to open it.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Huntington. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the bathtub and the room door. To prevent this from happening again, my team has been made aware of your comments.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,ErikaRed Roof Management RediResponse Specialist
4.0分
家庭亲子
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The room was acceptable, and quiet, but the property needs updating.
They should spend some time cleaning the walkways (I recommend powerwash). They had an overflowing trashcan, however, we did arrive on a stormy night, so they may not have been able to deal with that.
One should consider the price is considerably lower than others, if that is the key factor for you.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Huntington. We're glad you found the room acceptable and quiet. We regret to hear about the issues with the property's upkeep, the state of the trashcan, the non-functional ice machine, and the unsatisfactory breakfast. I will share this feedback with staff right away to have that looked into and addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
1.0分
商务出差
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Some rooms have a microwave and fridge, some dont. You have to go tell them if you want your room cleaned or new towels. My keycard wouldnt work one night and it took them an hour to get me into my room only to realize the battery in the door sensor died. I booked a Superior King room but when I checked in, they said one wasnt available and gave me a King Handicap Accessible room and told me it was the same price. Usually Red Roof Inns are legit but this one was subpar in every way imaginable.
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酒店回复: Dear Valued Guest,We appreciate you taking the time to share your experience at the Red Roof Inn Huntington. I am sorry to hear about the issues you experienced during your recent stay. I understand your frustration regarding the inconsistent room amenities, housekeeping service, keycard malfunction, and the room substitution. Please accept my sincere apologies for the inconvenience this has caused you.I will certainly bring this to the property’s attention in an effort to address your concern. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely, JonainaRed Roof ManagementRediResponse Specialist
1.0分
家庭亲子
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If I could give zero stars for the hotel itself, I would. We booked 1 night here since it was our last night of our week long trip to WV (we’ve been staying in Summersville before we moved hotels). We stayed in the 2nd building on the first floor. As soon as we opened the door, we were hit with the most disgusting smell, which never dissipated (a mix of cigarette smoke, body odor and mold - even though there was a sign threatening a $200 fee if you smoked in the room). While we inspected it, we noticed the walls were dirty and we were short a bath towel (there was 3 of us) and had no toilet paper. As I was walking back to the front desk to ask for these items, I noticed a paper plate full of cat food and a water bowl outside one of the rooms, along with chalk drawings on the concrete in front of another room. Were these evidence of families living here permanently? The manager said I only needed 1 towel and 1 toilet paper roll, which I thought was odd. My son and I headed to Camden Park for the evening and my husband stayed behind to watch football in the room. Within 2 hours, we collectively decided to leave that night to head back home due to the room conditions. There was no way we could sleep there all night breathing that air. We left the entry cards in the room and drove through the night for 7 hours to get home. Buyer beware. I knew the guest rating was low for my liking when we booked it, but thought we could endure anything for 1 night. Guess I was wrong.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Huntington. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the condition of the room, state of the amenities and the situation that you mentioned. We'll be sure to share your feedback with our team.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,LeahRed Roof ManagementRediResponse Specialist
2.0分
商务出差
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Pet friendly location and had adequate parking.
Room didn’t have towels and had to go get them at 11pm after we checked in. The light about the sink didn’t work, tv remote stopped working while we were there had to turn off manually. Power went out for almost 2 hours while getting ready to check out, hotel staff wouldn’t compensate for the inconvenience. Checked out and couldn’t get a receipt since power was out.
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at Red Roof Inn Huntington. We are glad you found our hotel pet-friendly and had adequate parking. We are truly sorry to hear about the issues you experienced, including the towels, sink light, TV remote, and the power outage. We will address each of these concerns to improve our service and facilities. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
1.0分
其他
I am severely handicapped and they made me take a room on the second floor becausr they booked their handicap rooms to non handicap people off the street
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Huntington. We regret to hear about the difficulty you experienced with your room assignment. It's truly disheartening when we don't live up to our commitment of providing accessible accommodations for all our guests. Please accept our apologies for the shortcomings you experienced.We are reviewing these aspects to ensure a better guest experience. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
这次住宿体验很好，谢谢您在预订方面的帮助。
坏的…
Room was fine. Sink tap sprayed water rather than having water flow. A table lamp needed proper cleaning. Bed was comfortable and shower worked well.
Few ants here and there.
Bed was cleanish, nice spot to sleep if you really need sleep.
The water in the bathtub wouldn’t drain, and the room door wouldn’t open. We had to wait in the car for about two hours until someone came to open it.
The room was acceptable, and quiet, but the property needs updating.
They should spend some time cleaning the walkways (I recommend powerwash). They had an overflowing trashcan, however, we did arrive on a stormy night, so they may not have been able to deal with that.
Ice machine wasn't working. "breakfast" wasn't really anything.
The staff was nice.
One should consider the price is considerably lower than others, if that is the key factor for you.
Some rooms have a microwave and fridge, some dont. You have to go tell them if you want your room cleaned or new towels. My keycard wouldnt work one night and it took them an hour to get me into my room only to realize the battery in the door sensor died. I booked a Superior King room but when I checked in, they said one wasnt available and gave me a King Handicap Accessible room and told me it was the same price. Usually Red Roof Inns are legit but this one was subpar in every way imaginable.
If I could give zero stars for the hotel itself, I would. We booked 1 night here since it was our last night of our week long trip to WV (we’ve been staying in Summersville before we moved hotels). We stayed in the 2nd building on the first floor. As soon as we opened the door, we were hit with the most disgusting smell, which never dissipated (a mix of cigarette smoke, body odor and mold - even though there was a sign threatening a $200 fee if you smoked in the room). While we inspected it, we noticed the walls were dirty and we were short a bath towel (there was 3 of us) and had no toilet paper. As I was walking back to the front desk to ask for these items, I noticed a paper plate full of cat food and a water bowl outside one of the rooms, along with chalk drawings on the concrete in front of another room. Were these evidence of families living here permanently? The manager said I only needed 1 towel and 1 toilet paper roll, which I thought was odd. My son and I headed to Camden Park for the evening and my husband stayed behind to watch football in the room. Within 2 hours, we collectively decided to leave that night to head back home due to the room conditions. There was no way we could sleep there all night breathing that air. We left the entry cards in the room and drove through the night for 7 hours to get home. Buyer beware. I knew the guest rating was low for my liking when we booked it, but thought we could endure anything for 1 night. Guess I was wrong.
Pet friendly location and had adequate parking.
Room didn’t have towels and had to go get them at 11pm after we checked in. The light about the sink didn’t work, tv remote stopped working while we were there had to turn off manually. Power went out for almost 2 hours while getting ready to check out, hotel staff wouldn’t compensate for the inconvenience. Checked out and couldn’t get a receipt since power was out.
I am severely handicapped and they made me take a room on the second floor becausr they booked their handicap rooms to non handicap people off the street