酒店回复: Thank you for taking the time to share your experience. I sincerely apologize for the series of inconveniences you encountered during your recent stay. What you described does not reflect the high standards we strive to uphold at The Westin, and I understand how frustrating and disappointing this must have been—especially during a weekend getaway meant to be relaxing and enjoyable.We regret the initial room assignment error and the unacceptable condition of the second room. I want to assure you that we are actively investigating the issue and taking corrective measures to ensure this does not happen again. Your feedback has already been shared with our housekeeping and maintenance teams for immediate attention.We appreciate your patience and understanding through the multiple room changes, and we’re truly sorry that your stay began this way. Thank you again for bringing this to our attention. We hope to have the chance to welcome you back and provide the experience you rightfully expected.
2.0分
其他
原文
翻译提供方：Google
我订的是特大床，结果他们给我的是两张小床。房间有异味。总体来说体验不太好。
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酒店回复: Thank you for your feedback, we are working to address your concerns.
5.0分
其他
原文
翻译提供方：Google
优越的地理位置
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酒店回复: Thank you for your feedback, we look forward to hosting you in the future.
4.0分
情侣出游
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The room was fine, but could use a better cleaning, the lamps on the night stand was dusty and the silver metal rack that held our towels on it was not cleaned well. The view was good just wish it was on a higher floor. The only discrepancy was that our window outside had a lot of spiders on it making the sight an eye soar. Also, some of the staff was not friendly. I'm to understand that if I book through a 3rd party there's no guarantee of me getting my request or preference met. The surrounding area was lovely.
酒店回复: Thank you for your feedback, we will be addressing your concerns.
1.0分
情侣出游
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Unfortunately, we were not happy with our stay and our frustration bled over to the next day.
We checked in at 6 PM and by 7 PM. We noticed our bedding was dirty and had two stains. We called the front desk talk to them multiple times they offered for housekeeping to come and replace our bedding which we originally said yes to, but it took my husband to go downstairs to confirm that they were going to do that. At some point, they offered free breakfast. We thought that compensation wasn’t enough for us finding our sheets dirty given the fact that we could’ve purchased that same breakfast for $10 on *******, which is where we booked the hotel. The manager said that she gave us a call at some point, but while housekeeping was there, they accidentally took the room phone from the room with all the sheets that were dirty. Since the manager was out in the morning and wasn’t going to report to work till about 11 o’clock to 1 PM, I decided to call once I got home. Unfortunately, she said that there wasn’t any other compensation, other than the breakfast and that they couldn’t offer any refund because we decided to stay. The manager wasn’t apologetic for our situation and was condescending. If the situation would’ve been handled in a different way, I could see myself returning, but unfortunately, they lost a customer. I only have the ability for 1500 characters here so I would say more, but ******* treated us more like a customer than the Westin.
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酒店回复: Thank you for your feedback, we have addressed your concerns with our team.
5.0分
其他
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Thanks for a great stay!
Used to National Harbor as a conference location, so was surprised by how much fun it was for a family weekend. Had a great stay at the Westin - rooms were clean, staff was super responsive and nice, beds were comfortable. There was even a wedding and reception in the lobby/restaurant, and you'd never even know once you're in your room.
And, can't beat the view!
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酒店回复: Thank you for your feedback, we look forward to hosting you in the future.
5.0分
商务出差
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I was very happy with my stay. I had to extend my stay twice, and the front desk staff was more than accommodating. The bell staff was more than accommodating. I appreciate the focus on the guests.
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酒店回复: Thank you for your feedback, we look forward to hosting you in the future.
5.0分
其他
Just located in the perfect spot of the National Harbour. Its convenient, clean, and provides great service every time we come
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酒店回复: Thank you for your feedback, we look forward to hosting you in the future.
5.0分
家庭亲子
Excellent room with a view. Excellent Staff. Walkable to everything locally. This was a great hotel choice.
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酒店回复: Thank you for your feedback, we look forward to hosting you in the future.
餐食很棒！服务超赞！员工们对我都很好。经过漫长疲惫的一天工作后，这家酒店是商务出行的好选择。它就在海港边，旁边就是各种美味餐厅。
我们最近入住的第一个小时内遇到的几个问题
我们预订了一间带特大床的房间，并预付了费用。然而，入住时，我们被安排到了一间带两张小床的房间，这与我们预订的房间不符。我们回到前台要求更换正确的房型，结果被重新安排了房间，房间确实按照我们要求配备了特大床。
不幸的是，入住新房间后，我们发现房间内多个地方都有明显的黑色霉菌——包括浴室门上方、衣柜、天花板和床边的装饰条。这不仅影响了房间的清洁卫生，也让威斯汀品牌的声誉感到失望。结果，我们不得不再次要求换房——这已经是抵达后不到一小时内第二次换房了。
毋庸置疑，这可不是我为丈夫安排的周末度假的初衷。
我订的是特大床，结果他们给我的是两张小床。房间有异味。总体来说体验不太好。
优越的地理位置
The room was fine, but could use a better cleaning, the lamps on the night stand was dusty and the silver metal rack that held our towels on it was not cleaned well. The view was good just wish it was on a higher floor. The only discrepancy was that our window outside had a lot of spiders on it making the sight an eye soar. Also, some of the staff was not friendly. I'm to understand that if I book through a 3rd party there's no guarantee of me getting my request or preference met. The surrounding area was lovely.
Unfortunately, we were not happy with our stay and our frustration bled over to the next day.
We checked in at 6 PM and by 7 PM. We noticed our bedding was dirty and had two stains. We called the front desk talk to them multiple times they offered for housekeeping to come and replace our bedding which we originally said yes to, but it took my husband to go downstairs to confirm that they were going to do that. At some point, they offered free breakfast. We thought that compensation wasn’t enough for us finding our sheets dirty given the fact that we could’ve purchased that same breakfast for $10 on *******, which is where we booked the hotel. The manager said that she gave us a call at some point, but while housekeeping was there, they accidentally took the room phone from the room with all the sheets that were dirty. Since the manager was out in the morning and wasn’t going to report to work till about 11 o’clock to 1 PM, I decided to call once I got home. Unfortunately, she said that there wasn’t any other compensation, other than the breakfast and that they couldn’t offer any refund because we decided to stay. The manager wasn’t apologetic for our situation and was condescending. If the situation would’ve been handled in a different way, I could see myself returning, but unfortunately, they lost a customer. I only have the ability for 1500 characters here so I would say more, but ******* treated us more like a customer than the Westin.
Thanks for a great stay!
Used to National Harbor as a conference location, so was surprised by how much fun it was for a family weekend. Had a great stay at the Westin - rooms were clean, staff was super responsive and nice, beds were comfortable. There was even a wedding and reception in the lobby/restaurant, and you'd never even know once you're in your room.
And, can't beat the view!
I was very happy with my stay. I had to extend my stay twice, and the front desk staff was more than accommodating. The bell staff was more than accommodating. I appreciate the focus on the guests.
Just located in the perfect spot of the National Harbour. Its convenient, clean, and provides great service every time we come
Excellent room with a view. Excellent Staff. Walkable to everything locally. This was a great hotel choice.