酒店回复: Thank you for your feedback, we are working to address your concerns.
4.0分
其他
The room had a great view but it could have been better cleaned including the windows. The breakfast was delicious. And the waitress was fantastic.
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酒店回复: Thank you for your feedback, we look forward to hosting you in the future.
5.0分
其他
Staff was very helpful during check-in ; Clean Comfortable Room ; Many dining options within walking distance ; valet available
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酒店回复: Thank you for your feedback, we look forward to hosting you in the future.
5.0分
情侣出游
Staff was very professional and friendly. The convenience of the valet service was a great option to have. Room was clean and the view was great.
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酒店回复: Thank you so much for your feedback! We're looking forward to see you again!
5.0分
其他
The staff was excellent and very friendly. I arrived a bit early. The staff made me feel comfortable while waiting for my room.
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酒店回复: Thank you so much for your feedback! We're looking forward to see you again.
4.0分
其他
The location, water view from room, and restaurant - breakfast and lunch are yummy.
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酒店回复: Thank you for your feedback, we look forward to hosting you in the future.
4.0分
情侣出游
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The room was fine, but could use a better cleaning, the lamps on the night stand was dusty and the silver metal rack that held our towels on it was not cleaned well. The view was good just wish it was on a higher floor. The only discrepancy was that our window outside had a lot of spiders on it making the sight an eye soar. Also, some of the staff was not friendly. I'm to understand that if I book through a 3rd party there's no guarantee of me getting my request or preference met. The surrounding area was lovely.
酒店回复: Thank you for your feedback, we will be addressing your concerns.
1.0分
情侣出游
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Unfortunately, we were not happy with our stay and our frustration bled over to the next day.
We checked in at 6 PM and by 7 PM. We noticed our bedding was dirty and had two stains. We called the front desk talk to them multiple times they offered for housekeeping to come and replace our bedding which we originally said yes to, but it took my husband to go downstairs to confirm that they were going to do that. At some point, they offered free breakfast. We thought that compensation wasn’t enough for us finding our sheets dirty given the fact that we could’ve purchased that same breakfast for $10 on *******, which is where we booked the hotel. The manager said that she gave us a call at some point, but while housekeeping was there, they accidentally took the room phone from the room with all the sheets that were dirty. Since the manager was out in the morning and wasn’t going to report to work till about 11 o’clock to 1 PM, I decided to call once I got home. Unfortunately, she said that there wasn’t any other compensation, other than the breakfast and that they couldn’t offer any refund because we decided to stay. The manager wasn’t apologetic for our situation and was condescending. If the situation would’ve been handled in a different way, I could see myself returning, but unfortunately, they lost a customer. I only have the ability for 1500 characters here so I would say more, but ******* treated us more like a customer than the Westin.
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酒店回复: Thank you for your feedback, we have addressed your concerns with our team.
5.0分
其他
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Thanks for a great stay!
Used to National Harbor as a conference location, so was surprised by how much fun it was for a family weekend. Had a great stay at the Westin - rooms were clean, staff was super responsive and nice, beds were comfortable. There was even a wedding and reception in the lobby/restaurant, and you'd never even know once you're in your room.
And, can't beat the view!
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酒店回复: Thank you for your feedback, we look forward to hosting you in the future.
餐食很棒！服务超赞！员工们对我都很好。经过漫长疲惫的一天工作后，这家酒店是商务出行的好选择。它就在海港边，旁边就是各种美味餐厅。
我订的是特大床，结果他们给我的是两张小床。房间有异味。总体来说体验不太好。
The room had a great view but it could have been better cleaned including the windows. The breakfast was delicious. And the waitress was fantastic.
Staff was very helpful during check-in ; Clean Comfortable Room ; Many dining options within walking distance ; valet available
Staff was very professional and friendly. The convenience of the valet service was a great option to have. Room was clean and the view was great.
The staff was excellent and very friendly. I arrived a bit early. The staff made me feel comfortable while waiting for my room.
The location, water view from room, and restaurant - breakfast and lunch are yummy.
The room was fine, but could use a better cleaning, the lamps on the night stand was dusty and the silver metal rack that held our towels on it was not cleaned well. The view was good just wish it was on a higher floor. The only discrepancy was that our window outside had a lot of spiders on it making the sight an eye soar. Also, some of the staff was not friendly. I'm to understand that if I book through a 3rd party there's no guarantee of me getting my request or preference met. The surrounding area was lovely.
Unfortunately, we were not happy with our stay and our frustration bled over to the next day.
We checked in at 6 PM and by 7 PM. We noticed our bedding was dirty and had two stains. We called the front desk talk to them multiple times they offered for housekeeping to come and replace our bedding which we originally said yes to, but it took my husband to go downstairs to confirm that they were going to do that. At some point, they offered free breakfast. We thought that compensation wasn’t enough for us finding our sheets dirty given the fact that we could’ve purchased that same breakfast for $10 on *******, which is where we booked the hotel. The manager said that she gave us a call at some point, but while housekeeping was there, they accidentally took the room phone from the room with all the sheets that were dirty. Since the manager was out in the morning and wasn’t going to report to work till about 11 o’clock to 1 PM, I decided to call once I got home. Unfortunately, she said that there wasn’t any other compensation, other than the breakfast and that they couldn’t offer any refund because we decided to stay. The manager wasn’t apologetic for our situation and was condescending. If the situation would’ve been handled in a different way, I could see myself returning, but unfortunately, they lost a customer. I only have the ability for 1500 characters here so I would say more, but ******* treated us more like a customer than the Westin.
Thanks for a great stay!
Used to National Harbor as a conference location, so was surprised by how much fun it was for a family weekend. Had a great stay at the Westin - rooms were clean, staff was super responsive and nice, beds were comfortable. There was even a wedding and reception in the lobby/restaurant, and you'd never even know once you're in your room.
And, can't beat the view!