Very clean. Traveled with 2 small dogs, so no carpeting in our room was perfect. The staff was very friendly and accommodating. The young lady at the desk found a hair dryer for me. I will definitely be staying each time I visit.
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酒店回复: Dear Valued Guest,Thank you for taking the time to write a review of your stay at the Red Roof Inn Winchester. It’s great to hear you had such a positive experience! We're so glad the room setup worked well for you and your dogs. We always aim to provide a clean and comfortable environment for all our guests. Also, I'm happy our staff was able to assist with your request for a hairdryer, as excellent customer service is our goal.Here at Red Roof, we are committed to continue to provide great experiences for you. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,PrincessRed Roof ManagementRediResponse Specialist
1.0分
其他
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Do not go to Red Roof Inn Winchester ky
Upon arrival I had noticed the outside awning was falling down thought it was from the storms we have had. Check in was easy but was told there was 100 dollar fee added that I didn’t know about. Go into the room it had a smell of mold and mildew bad. We had headaches and allergies started acting up. Walked into the bathroom and the walls were covered in mold and mildew. I do have pictures to prove this. I will never stay there again. I can’t show allergies and coughing in pictures but we stayed away as long as we could and slept there. Checking out early.
4.0分
其他
Will stay again
My room was clean, King bed very comfortable. Only problem was the door was a little hard to close. (Rm.107)
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酒店回复: Dear Valued Guest, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Winchester - Lexington East. I pleased to read that your room was clean and your bed was comfortable. Nevertheless, I am saddened to read about the inconvenience you mentioned regarding the door. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Feedback from our guests is always welcomed at Red Roof as we strive to continuously improve the quality of our services.Thanks again and we would love to see you next time, should your travels bring you back to our area.Sincerely,VeroniqueRed Roof Management RediResponse Specialist
4.0分
家庭亲子
The property was dated, but I knew that when I booked, so it wasn’t an issue. The staff was very friendly. They were very accommodating.
1.0分
其他
I understand that’s it’s a red roof inn but…. (See pictures)
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Greensboro Airport. I'm truly sorry to see the condition of the room you were assigned. This clearly falls below our standards, and I understand your disappointment. It's upsetting to hear that the room was not up to par. Your feedback is invaluable, and we will use it to improve our room maintenance and cleanliness.At Red Roof, we intend to earn back your confidence in our ability to prevent such problems in the future. Your comments have been shared directly with our team. We look forward to the opportunity to deliver the improved experience you expect on your next stay.Very truly yours,JohnRed Roof Management RediResponse Specialist
3.0分
其他
Bathroom vents were super dirty and toilet seat was broken
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Winchester. It's disheartening to learn that your stay fell short of your expectations due to the state of the bathroom and the broken toilet. Please accept our sincerest apologies for this matter. I have notified the property of your comments to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,JannovemRed Roof ManagementRediResponse Specialist
4.0分
其他
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Affordable
Not bad for the price these days. The folks running this place are polite and professional. It was a more affordable option for attending an event in Lexington.
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酒店回复: Dear Daniel,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Winchester - Lexington East. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our polite and professional staff. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
3.0分
其他
Good rooms for the money though somewhat dated. Service desk was helpful and friendly. Cleaning needed to be more thorough but wasn’t subpar.
5.0分
其他
Great staff, great room, great experience
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback at Red Roof Inn Winchester - Lexington East. It's fantastic to hear you had such a positive experience! We're delighted that you enjoyed the service from our staff and the quality of your room. Your satisfaction is our top priority and it is rewarding to hear you had a great overall stay.Your positive feedback is greatly appreciated and we hope to continue to provide great experiences for you at Red Roof. It will be a pleasure to host you again in the future.Sincerely,ShennaRed Roof ManagementRediResponse Specialist
3.0分
商务出差
The room was extremely clean,the bed was comfortable , the staff were really friendly and helpful, I would stay here again well worth what it cost
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酒店回复: Hello Chris,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Winchester - Lexington East. It's great to see you enjoyed your stay, liked the comfortable bed and had a friendly staff encounter, resulting in a 3/5 score. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,SaneshaRed Roof ManagementRediResponse Specialist
Very clean. Traveled with 2 small dogs, so no carpeting in our room was perfect. The staff was very friendly and accommodating. The young lady at the desk found a hair dryer for me. I will definitely be staying each time I visit.
Do not go to Red Roof Inn Winchester ky
Upon arrival I had noticed the outside awning was falling down thought it was from the storms we have had. Check in was easy but was told there was 100 dollar fee added that I didn’t know about. Go into the room it had a smell of mold and mildew bad. We had headaches and allergies started acting up. Walked into the bathroom and the walls were covered in mold and mildew. I do have pictures to prove this. I will never stay there again. I can’t show allergies and coughing in pictures but we stayed away as long as we could and slept there. Checking out early.
Will stay again
My room was clean, King bed very comfortable. Only problem was the door was a little hard to close. (Rm.107)
The property was dated, but I knew that when I booked, so it wasn’t an issue. The staff was very friendly. They were very accommodating.
I understand that’s it’s a red roof inn but…. (See pictures)
Bathroom vents were super dirty and toilet seat was broken
Affordable
Not bad for the price these days. The folks running this place are polite and professional. It was a more affordable option for attending an event in Lexington.
Good rooms for the money though somewhat dated. Service desk was helpful and friendly. Cleaning needed to be more thorough but wasn’t subpar.
Great staff, great room, great experience
The room was extremely clean,the bed was comfortable , the staff were really friendly and helpful, I would stay here again well worth what it cost