Room very clean. In room coffee really good, continental breakfast really good, lot to choose from, friendly staff.
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酒店回复: Thank you for your king review. Hope to see you again in the future.
2.0分
其他
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The room we had smelled so bad. The carpet was stained, the restroom was “cleaned” there was a hair in the toilet and the bath tub was just dirty. The fridge had vinegar smell. Check in people were nice but the hotel no.
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酒店回复: Hello, I'm so sorry your stay didn't meet your expectations. I do appreciate the feedback you have given us and we will use this to further our future guests experience. I have passed along the information to my housekeeping staff and will definitely be keeping a much closer eye.
5.0分
情侣出游
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It was good the beds were hard and the pillows extremely flat and hard but all in all ok. The staff was really nice and helpful. I booked a handicap room with out knowing bigger bathroom a plus but the toliet was so close to the wall it was uncomfortable.
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酒店回复: Thank you for your feedback. It allows us to see where we can improve our hotel.
3.0分
其他
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The room was good, we weren't looking for 5-Star service.
We received a towel, when we requested room service, which had black stains on it, and could not use it.
The water temperature was not steady, seemed to go cold/hot, unsteady.
The TV's were difficult to operate with several remotes and no directions for any of them. We used the coffee and when towels and trash were removed/exchanged, the coffee was not replenished?
The service seemed to be minimal, at best.
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酒店回复: Hello, I'm so sorry your stay was short of your expectations. I appreciate your feedback and have already spoke with my housekeeping staff about what is expected when doing a midstay clean. I'm so sorry about the water issue. I do remember that we did have a leak and that it didn't get fully resolved until the night you arrived. I hope that the next time you're in town you will give us another chance to meet your expectations.
3.0分
其他
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The toilet stopped up. The price was 60 to a 100% more than the same room in most states that I travel in. I understand charging what the market is willing to pay on a Saturday night in Fredericksberg, but you could give more for the big price you charge, in my opinion
酒店回复: Thank you for your feedback.
2.0分
家庭亲子
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While the staff was exemplary, the condition of the motel was terrible. My room smelled moldy and there was clear water damage along all the bottom of the walls. The floor was laminate flooring that was very dirty. My son had to wash his feet after walking around the room because they were so dirty. The hot water was short lived. My mother's room was marginally better but the bathtub faucet was so difficult to turn on she had to call the front desk and have them turn on the water. By the way, did i mention how wonderful the staff was? They responded quickly and effectively to any problem. I honestly felt bad that they had to deal with problems the owners were too cheap to fix. I would NEVER stay here again. Spend the extra $100, I know I will.
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酒店回复: I'm so sorry your stay didn't meet your expectations. I have gotten with our housekeeping staff about the problem areas you gave us feedback on. We are currently working on getting other areas of our rooms fixed. I hope in the future you can give us another chance to show you what we are fully capable of.
没问题
在那儿工作的那位年轻女士真是个宝，非常乐于助人，而且很和蔼可亲。
受到推崇的
靠近主街
Room very clean. In room coffee really good, continental breakfast really good, lot to choose from, friendly staff.
The room we had smelled so bad. The carpet was stained, the restroom was “cleaned” there was a hair in the toilet and the bath tub was just dirty. The fridge had vinegar smell. Check in people were nice but the hotel no.
It was good the beds were hard and the pillows extremely flat and hard but all in all ok. The staff was really nice and helpful. I booked a handicap room with out knowing bigger bathroom a plus but the toliet was so close to the wall it was uncomfortable.
The room was good, we weren't looking for 5-Star service.
We received a towel, when we requested room service, which had black stains on it, and could not use it.
The water temperature was not steady, seemed to go cold/hot, unsteady.
The TV's were difficult to operate with several remotes and no directions for any of them. We used the coffee and when towels and trash were removed/exchanged, the coffee was not replenished?
The service seemed to be minimal, at best.
The toilet stopped up. The price was 60 to a 100% more than the same room in most states that I travel in. I understand charging what the market is willing to pay on a Saturday night in Fredericksberg, but you could give more for the big price you charge, in my opinion
While the staff was exemplary, the condition of the motel was terrible. My room smelled moldy and there was clear water damage along all the bottom of the walls. The floor was laminate flooring that was very dirty. My son had to wash his feet after walking around the room because they were so dirty. The hot water was short lived. My mother's room was marginally better but the bathtub faucet was so difficult to turn on she had to call the front desk and have them turn on the water. By the way, did i mention how wonderful the staff was? They responded quickly and effectively to any problem. I honestly felt bad that they had to deal with problems the owners were too cheap to fix. I would NEVER stay here again. Spend the extra $100, I know I will.