酒店回复: Thank you for the 10 out of 10 review! We appreciate you choosing us as your hotel destination and hope you have a great day!
3.0分
家庭亲子
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When i made the reservation online i required to pay for the first night of three, Which i did. When i got to the hotel they only had the room reserved for one night. It went downhill from there.
Not pleased with this stay at all.
1.0分
其他
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Where to begin? Checked in 1 hr+ early, for which they charge you $10/hr. Mgr on duty took 20 minutes to check me in and needed assistance only to stick me in an old ADA room (I don't think it qualifies anymore since it has a tub). No cups in room, no alarm clock. View was of an unkept yard area with a junk car. Hot tub so cloudy that you couldnt see the bottom. Hot Breakfast? Consisted of a waffle maker and toaster. Whole milk only, no decaf coffee, no fruit. Truly pathetic. Staff unhelpful in all respects. Avoid this property at all costs.
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酒店回复: Hello, thank you for taking the time to leave a review. I would like to start off by saying that the early check in fee is not mandatory. If you did not want to pay it you could have waited a hour to check in. You booked a ADA room thru the 3rd party that you booked thru. I would suggest you pay attention to the room type you are booking in the future if you do not want a ADA room. I also want to add that their were cups in the room behind the coffee maker. I will take your suggestion and move the coffee cups to a more convenient location. I also want to remind you that I did give you decaf coffee in the morning. I even offered you extra but you did not want it. I tried to help you but you walked away. I am sorry you seen that as me not being helpful but its hard to help someone who walks away before I can speak.
5.0分
家庭亲子
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The dumpster was overflowing. The people in the room next to us were fighting two of the nights we were there. The ceiling in the pool area was coming down. The room wasn’t cleaned.
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酒店回复: Chelsea, I'm sorry that your stay was disappointing. It sounds like there was a lot going on and we could have helped with the fighting neighbors if it had been brought to our attention. regarding the dumpster, I wish I had something more to say other than we have trash picked up weekly and have little control over how much waste the guests produce although we make arrangements when able to anticipate a need. Unfortunately, your stay fell on bad timing and bad luck as the pool ceiling was waiting on the repairman who arrived and fixed it literally a few days after you checked out. Things age and deteriorate and we do our best to resolve them as they happen but we cant force things to be faster sometimes so I do apologize that you were unhappy but please know that the issues were resolved before your ink was dry on this review. I will address your concerns with housekeeping and thank you for your time and your insights.
3.0分
其他
The place was not perfect...but the cost was reasonable for a quick stay, and the beds were comfortable. It's close to the ocean...that's why we were there.
酒店回复: Thank for taking the time to write a review!
1.0分
家庭亲子
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The front desk staff wanted $30 for early check in. When we said No we’d come back they said, how about $20. The shakedown was ridiculous. We said No again. The room seemed fine at 5pm but when it was time to get in bed the sheets were dirty with holes in them. I would not recommend this hotel to anyone. Needless to say, we passed on breakfast.
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酒店回复: Dear valued guest. Thank you for bring this to my attention. There is an early check in fee. We are sorry for any inconvenience. Its not a shakedown. A shake down is an understatement. Most check in times for properties are at 4 pm. Our check in is at 3pm. And depending no the time to check in we can check you in around early around 2pm. But if you show up sooner then later there is an early check in fee.
2.0分
其他
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Site and room in poor condition: Rust, doors didn’t close right, and scalding hot water. Trashes around facility full. Housekeeping and handyman were arguing with front desk about “not being paid and no contracts.” The pool had no towels for guests and two chairs for the whole swim area. Staff at the front desk did not arrive on time many days to open breakfast and swimming area. They were not nice to guests. Worse experience at a hotel in a long time.
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酒店回复: Thank you! For taking the time to write a review! Our housekeepers and our handyman are paid. I don't know anyone who would work for free. Yes, I can see that there is only two chairs in the pool area. We will get some more pool chairs.
3.0分
情侣出游
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Okay hotel. Clean. Staff was inattentive.Toilet clogged, we had to get a plunger. Must be a frequent happening they had several sitting ready for people outside the office.
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酒店回复: Plungers are located around the recycling bins. Thank for bring to to our attention.
2.0分
其他
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Long wait for check in. No clean blankets/ towels. Floor is dirty. Toilet is wobbly. Paint is peeling. Not a family friendly hotel. Won’t stay again. Looks like no one cares.
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酒店回复: Bgarat, Thank for bring to my attention. If you had dirty blanket we would of been more then be able to provide you a solution. We could of got you a different room or a clean blanket. Then please ask the front desk. We are more then happy to provide you with a blanket. We do care. And we do take it serious. Thank you! For bring to to my attention.
4.0分
其他
I liked the stay overall. I was able to feel safe as a lone woman in an unfamiliar area and will definitely return to stay another time.
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酒店回复: Nika, thank you! For taking the time to write a review! We look forward to serving you in the future. Thank for your genuine review!
友好的工作人员
工作人员非常友好。
When i made the reservation online i required to pay for the first night of three, Which i did. When i got to the hotel they only had the room reserved for one night. It went downhill from there.
Not pleased with this stay at all.
Where to begin? Checked in 1 hr+ early, for which they charge you $10/hr. Mgr on duty took 20 minutes to check me in and needed assistance only to stick me in an old ADA room (I don't think it qualifies anymore since it has a tub). No cups in room, no alarm clock. View was of an unkept yard area with a junk car. Hot tub so cloudy that you couldnt see the bottom. Hot Breakfast? Consisted of a waffle maker and toaster. Whole milk only, no decaf coffee, no fruit. Truly pathetic. Staff unhelpful in all respects. Avoid this property at all costs.
The dumpster was overflowing. The people in the room next to us were fighting two of the nights we were there. The ceiling in the pool area was coming down. The room wasn’t cleaned.
The place was not perfect...but the cost was reasonable for a quick stay, and the beds were comfortable. It's close to the ocean...that's why we were there.
The front desk staff wanted $30 for early check in. When we said No we’d come back they said, how about $20. The shakedown was ridiculous. We said No again. The room seemed fine at 5pm but when it was time to get in bed the sheets were dirty with holes in them. I would not recommend this hotel to anyone. Needless to say, we passed on breakfast.
Site and room in poor condition: Rust, doors didn’t close right, and scalding hot water. Trashes around facility full. Housekeeping and handyman were arguing with front desk about “not being paid and no contracts.” The pool had no towels for guests and two chairs for the whole swim area. Staff at the front desk did not arrive on time many days to open breakfast and swimming area. They were not nice to guests. Worse experience at a hotel in a long time.
Okay hotel. Clean. Staff was inattentive.Toilet clogged, we had to get a plunger. Must be a frequent happening they had several sitting ready for people outside the office.
Long wait for check in. No clean blankets/ towels. Floor is dirty. Toilet is wobbly. Paint is peeling. Not a family friendly hotel. Won’t stay again. Looks like no one cares.
I liked the stay overall. I was able to feel safe as a lone woman in an unfamiliar area and will definitely return to stay another time.