酒店回复: Thank you for the 10 out of 10 review! We appreciate you choosing us as your hotel destination and hope you have a great day!
5.0分
家庭亲子
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The dumpster was overflowing. The people in the room next to us were fighting two of the nights we were there. The ceiling in the pool area was coming down. The room wasn’t cleaned.
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酒店回复: Chelsea, I'm sorry that your stay was disappointing. It sounds like there was a lot going on and we could have helped with the fighting neighbors if it had been brought to our attention. regarding the dumpster, I wish I had something more to say other than we have trash picked up weekly and have little control over how much waste the guests produce although we make arrangements when able to anticipate a need. Unfortunately, your stay fell on bad timing and bad luck as the pool ceiling was waiting on the repairman who arrived and fixed it literally a few days after you checked out. Things age and deteriorate and we do our best to resolve them as they happen but we cant force things to be faster sometimes so I do apologize that you were unhappy but please know that the issues were resolved before your ink was dry on this review. I will address your concerns with housekeeping and thank you for your time and your insights.
3.0分
其他
The place was not perfect...but the cost was reasonable for a quick stay, and the beds were comfortable. It's close to the ocean...that's why we were there.
酒店回复: Thank for taking the time to write a review!
1.0分
家庭亲子
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The front desk staff wanted $30 for early check in. When we said No we’d come back they said, how about $20. The shakedown was ridiculous. We said No again. The room seemed fine at 5pm but when it was time to get in bed the sheets were dirty with holes in them. I would not recommend this hotel to anyone. Needless to say, we passed on breakfast.
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酒店回复: Dear valued guest. Thank you for bring this to my attention. There is an early check in fee. We are sorry for any inconvenience. Its not a shakedown. A shake down is an understatement. Most check in times for properties are at 4 pm. Our check in is at 3pm. And depending no the time to check in we can check you in around early around 2pm. But if you show up sooner then later there is an early check in fee.
2.0分
其他
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Site and room in poor condition: Rust, doors didn’t close right, and scalding hot water. Trashes around facility full. Housekeeping and handyman were arguing with front desk about “not being paid and no contracts.” The pool had no towels for guests and two chairs for the whole swim area. Staff at the front desk did not arrive on time many days to open breakfast and swimming area. They were not nice to guests. Worse experience at a hotel in a long time.
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酒店回复: Thank you! For taking the time to write a review! Our housekeepers and our handyman are paid. I don't know anyone who would work for free. Yes, I can see that there is only two chairs in the pool area. We will get some more pool chairs.
3.0分
情侣出游
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Okay hotel. Clean. Staff was inattentive.Toilet clogged, we had to get a plunger. Must be a frequent happening they had several sitting ready for people outside the office.
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酒店回复: Plungers are located around the recycling bins. Thank for bring to to our attention.
2.0分
其他
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Long wait for check in. No clean blankets/ towels. Floor is dirty. Toilet is wobbly. Paint is peeling. Not a family friendly hotel. Won’t stay again. Looks like no one cares.
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酒店回复: Bgarat, Thank for bring to my attention. If you had dirty blanket we would of been more then be able to provide you a solution. We could of got you a different room or a clean blanket. Then please ask the front desk. We are more then happy to provide you with a blanket. We do care. And we do take it serious. Thank you! For bring to to my attention.
4.0分
其他
I liked the stay overall. I was able to feel safe as a lone woman in an unfamiliar area and will definitely return to stay another time.
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酒店回复: Nika, thank you! For taking the time to write a review! We look forward to serving you in the future. Thank for your genuine review!
3.0分
其他
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Walls were paper thin. I could hear the complete conversations with the mother and her chi lol dren next door. Breakfast was very limited and everything we wanted had to be refilled or we had to wait for it to be ready.
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酒店回复: Thank you! For taking the time to write a review! Kind RegardsJoseph k
5.0分
其他
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Loved the pool for the kids. The only issue I had was spider webs not being kept up with. The kids and spiders don't mix. Other than that great staff, had zero complaints. Store close by. Pool was warm enough. Very nice maid service. Extremely accommodating.
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酒店回复: thank for the 10 our 10. Its that time of the year for the spider webs.
友好的工作人员
工作人员非常友好。
The dumpster was overflowing. The people in the room next to us were fighting two of the nights we were there. The ceiling in the pool area was coming down. The room wasn’t cleaned.
The place was not perfect...but the cost was reasonable for a quick stay, and the beds were comfortable. It's close to the ocean...that's why we were there.
The front desk staff wanted $30 for early check in. When we said No we’d come back they said, how about $20. The shakedown was ridiculous. We said No again. The room seemed fine at 5pm but when it was time to get in bed the sheets were dirty with holes in them. I would not recommend this hotel to anyone. Needless to say, we passed on breakfast.
Site and room in poor condition: Rust, doors didn’t close right, and scalding hot water. Trashes around facility full. Housekeeping and handyman were arguing with front desk about “not being paid and no contracts.” The pool had no towels for guests and two chairs for the whole swim area. Staff at the front desk did not arrive on time many days to open breakfast and swimming area. They were not nice to guests. Worse experience at a hotel in a long time.
Okay hotel. Clean. Staff was inattentive.Toilet clogged, we had to get a plunger. Must be a frequent happening they had several sitting ready for people outside the office.
Long wait for check in. No clean blankets/ towels. Floor is dirty. Toilet is wobbly. Paint is peeling. Not a family friendly hotel. Won’t stay again. Looks like no one cares.
I liked the stay overall. I was able to feel safe as a lone woman in an unfamiliar area and will definitely return to stay another time.
Walls were paper thin. I could hear the complete conversations with the mother and her chi lol dren next door. Breakfast was very limited and everything we wanted had to be refilled or we had to wait for it to be ready.
Loved the pool for the kids. The only issue I had was spider webs not being kept up with. The kids and spiders don't mix. Other than that great staff, had zero complaints. Store close by. Pool was warm enough. Very nice maid service. Extremely accommodating.