酒店回复: Dear Julie, We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. Furthermore, we regret your disappointment with breakfast and other amenities. Being an extended-stay property focused on guests staying seven or more nights, we offer various amenities. We have hairdryers and certain complimentary toiletries, including laundry soap, available at the front desk for guests who need them. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area. Sincerely,Hotel Management
Monica and Gina the ladies that checked us in were EXTREMELY RUDE, when we got to our room there was crumbs and junk in the kitchen sink, yellow STAINS on the comforter, the shower was EXTREMELY dirty hair and could tell it was not cleaned I asked the ladies to go back and clean and change bedding they did a half job. 8:31pm at night we we’re sleeping the fire alarms went off the fire department came . 2:45am people were playing music outside our bedroom window and I went and complained and they did nothing. I will NEVER GO there AGAIN and NEVER recommend that nasty place with such disrespectful workers. I would love a refund
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酒店回复: Dear Guest, Thank you for taking the time to share these concerns. We understand how upsetting this experience must have been, and we truly regret the disruption and discomfort you described. Your comments regarding room condition and late-night disturbances are important and will be carefully shared with our team so each matter receives the appropriate attention. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
5.0分
其他
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I stayed down maybe four different Extended Stay and this was by far away. The most modern cleanest staff was very helpful with some of my questions just all around pleasure to stay there I’ll be back.
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酒店回复: Dear Guest, We are thrilled to hear that this stay was such a positive experience for you at Extended Stay America. It is wonderful that our team could assist you and make your visit pleasant. Your kind words mean a lot, and we are delighted that you plan to return. We look forward to welcoming you back and ensuring your next stay is just as comfortable and enjoyable.Sincerely,Hotel Management
5.0分
其他
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The staff is outstanding,I’m coming back.My friends will hear from me how good the staff took care of me. I spent my 70th birthday here.Miss Kathy helped me with a issue I was going through not with the Hotel,but with directions she gave with a concerning heart.Thanks
3.0分
商务出差
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It was an okay stay for what we were there for (baseball tournament). The first staff member I spoke with was kinda rude when I asked to check in early, if possible. The next person I spoke with a few hours later, was very friendly (I think it was the manager) and she helped with trying to get a room ready faster. I guess they only had one housekeeper on staff for the entire property. I would stay again, if it's a shorter stay, but the room did have a very odd odor. I also didnt realize it was one of those places that people live at short term, which was why I said it seemed kinda sketchy.. the people, not the property.
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酒店回复: Dear Jaclyn, Thank you for sharing your experience. We sincerely apologize for the initial interaction that felt unwelcoming and for any inconvenience caused by the timing of your check-in. We are glad that another member of our team was able to assist you and provide support. Your comments regarding the room odor and the atmosphere have been shared with the appropriate departments for attention. We appreciate your understanding of the property’s operational style and staffing limitations. Your feedback is valuable, and we hope to provide a more comfortable and seamless stay should you choose to visit again.Sincerely,Hotel Management
5.0分
其他
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I can’t have a full opinion yet I have not been here long, but check-in was super easy and inconvenient, the front staff Girl was very friendly, I was able to park directly next to the front door, it’s down a side road off of a busy road so I thought I was going the wrong way. No it’s tucked in nice and quiet behind everything.
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酒店回复: Dear Sarah, We’re glad your check-in at Extended Stay America was smooth and welcoming! It’s great to hear that the convenient parking and peaceful location made a good first impression. Your kind words about our team mean a lot, and we appreciate you sharing your initial thoughts. We hope the rest of your stay continues to be just as pleasant and comfortable, and we look forward to hearing your full experience soon.Sincerely,Hotel Management
5.0分
其他
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Beautiful hotel not so nice manager
Itt was wonderful up until the last day we were there where there was miscommunication which caused a very rude manager.
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酒店回复: Dear Tiffany, Thank you for taking the time to share your experience. We’re pleased to hear that much of your stay was enjoyable and that you appreciated the overall environment. At the same time, we regret to learn that your last impression was not as positive as the rest of your visit. Your comments are helpful in understanding how we can create a consistently welcoming atmosphere. We truly value your feedback and hope to have the chance to provide an even better experience next time.Sincerely,Hotel Management
我们的房间不是最干净的。床很棒，但床单很脏。该换新的了。柜台和桌子上粘着东西，我刚刚清理干净。浴室门上也有东西。没有吹风机。去洗衣服，没有洗衣皂。早餐是一块麦片棒，可以搭配咖啡，根本没有地方坐。这不是我付钱想要的。我们住了一晚，但我不会再去那里了。
走廊和房间有股古老的气味。
好的
市中心的鳳凰酒店
房間很大舒適，地理位置尚可，停車場很棒，早餐雖然種類很多但品質一般，優點是可以選擇中午才用餐，櫃檯服務熱忱很低，兒童遊戲區只適合小小孩，大孩子的遊戲項目都要另外付費居多，體驗住一次即滿足，礁溪鳳凰酒店的明亮感會更有幸福氛圍。
Monica and Gina the ladies that checked us in were EXTREMELY RUDE, when we got to our room there was crumbs and junk in the kitchen sink, yellow STAINS on the comforter, the shower was EXTREMELY dirty hair and could tell it was not cleaned I asked the ladies to go back and clean and change bedding they did a half job. 8:31pm at night we we’re sleeping the fire alarms went off the fire department came . 2:45am people were playing music outside our bedroom window and I went and complained and they did nothing. I will NEVER GO there AGAIN and NEVER recommend that nasty place with such disrespectful workers. I would love a refund
I stayed down maybe four different Extended Stay and this was by far away. The most modern cleanest staff was very helpful with some of my questions just all around pleasure to stay there I’ll be back.
The staff is outstanding,I’m coming back.My friends will hear from me how good the staff took care of me. I spent my 70th birthday here.Miss Kathy helped me with a issue I was going through not with the Hotel,but with directions she gave with a concerning heart.Thanks
It was an okay stay for what we were there for (baseball tournament). The first staff member I spoke with was kinda rude when I asked to check in early, if possible. The next person I spoke with a few hours later, was very friendly (I think it was the manager) and she helped with trying to get a room ready faster. I guess they only had one housekeeper on staff for the entire property. I would stay again, if it's a shorter stay, but the room did have a very odd odor. I also didnt realize it was one of those places that people live at short term, which was why I said it seemed kinda sketchy.. the people, not the property.
I can’t have a full opinion yet I have not been here long, but check-in was super easy and inconvenient, the front staff Girl was very friendly, I was able to park directly next to the front door, it’s down a side road off of a busy road so I thought I was going the wrong way. No it’s tucked in nice and quiet behind everything.
Beautiful hotel not so nice manager
Itt was wonderful up until the last day we were there where there was miscommunication which caused a very rude manager.
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