酒店回复: Dear Julie, We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. Furthermore, we regret your disappointment with breakfast and other amenities. Being an extended-stay property focused on guests staying seven or more nights, we offer various amenities. We have hairdryers and certain complimentary toiletries, including laundry soap, available at the front desk for guests who need them. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to host you again on your next visit to the area. Sincerely,Hotel Management
I can’t have a full opinion yet I have not been here long, but check-in was super easy and inconvenient, the front staff Girl was very friendly, I was able to park directly next to the front door, it’s down a side road off of a busy road so I thought I was going the wrong way. No it’s tucked in nice and quiet behind everything.
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酒店回复: Dear Sarah, We’re glad your check-in at Extended Stay America was smooth and welcoming! It’s great to hear that the convenient parking and peaceful location made a good first impression. Your kind words about our team mean a lot, and we appreciate you sharing your initial thoughts. We hope the rest of your stay continues to be just as pleasant and comfortable, and we look forward to hearing your full experience soon.Sincerely,Hotel Management
5.0分
其他
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Beautiful hotel not so nice manager
Itt was wonderful up until the last day we were there where there was miscommunication which caused a very rude manager.
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酒店回复: Dear Tiffany, Thank you for taking the time to share your experience. We’re pleased to hear that much of your stay was enjoyable and that you appreciated the overall environment. At the same time, we regret to learn that your last impression was not as positive as the rest of your visit. Your comments are helpful in understanding how we can create a consistently welcoming atmosphere. We truly value your feedback and hope to have the chance to provide an even better experience next time.Sincerely,Hotel Management
3.0分
情侣出游
Room not ready at check in time took a hour for room to be cleaned. Front desk staff were excellent! Room very average and smelled like bleach.
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酒店回复: Dear Charlotte, Thank you for your constructive feedback. We sincerely apologize for the delay in preparing your room and greatly appreciate your understanding during this time. Please be assured that we will communicate your comments to our team to enhance the overall guest experience. We are pleased to learn that our front desk staff made a positive impression on you, as your feedback is invaluable to us. We genuinely appreciate your decision to choose our establishment for your stay.Sincerely,Hotel Management
3.0分
其他
Average Stay
It was an average experience, I didn’t realize that there was no pool and the breakfast was substandard to what I was expecting.
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酒店回复: Dear Dino, Thank you for sharing your experience. We are pleased that your stay was satisfactory overall. However, we understand that the amenities may not have met your expectations. We will take note of your feedback as we strive to improve the guest experience. Your valuable input regarding our breakfast offerings will be shared with our leadership team to identify opportunities for enhancement. We trust that the remainder of your stay was enjoyable, and we look forward to the opportunity to welcome you back in the near future.Sincerely,Hotel Management
1.0分
商务出差
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Upon arriving for check-in at 1130pm, i was told that i could not even enter the lobby because the system was "performing and audit" and they could not check me in during that time. So because they could not check me in, apprently it was also against policy to have me in the lobby. Horrible experience. So i waited in my car with the air running because it was 105 degrees out still for almost an hour whole their computer finished its "audit". I had proof of payment, proof of reservation...i offered to leave a credit card at the front desk. Anything to get into a room and out if the heat. Nothing was accepted. Needless to say i will NEVER stay here again.
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酒店回复: Dear Ryan,Thank you for sharing your experience. We sincerely apologize for the discomfort and frustration caused during your late-night check-in. We understand how upsetting it must have been to wait outside in extreme heat despite having your reservation and payment confirmed. While system audits are necessary, we regret the way the situation was handled and are reviewing our procedures to accommodate guests during such times better. Your feedback is valued, and we hope you’ll consider giving us another opportunity to provide a much-improved stay in the future.Sincerely, Hotel Management
4.0分
其他
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Rooms nice.
Lack of pool is unfortunate, but not possible. Gym could be done?
Biggest issue was not all kitchen items were available. Plastic forks (others were metal), no toaster, one pot but no pan. Really need to have paper towels and a sponge provided. I had to go buy those just to clean up the kitchen
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酒店回复: Dear Stewart, Thank you for your feedback. We’re glad you found the room to your liking. Your suggestions regarding the kitchen setup are truly helpful. We understand the importance of having basic items readily available, and we apologize for any items we may have missed during your stay. Your comments will be shared with our team as we continue to improve the in-room experience. We look forward to welcoming you back for an even more convenient and comfortable stay.Sincerely,Hotel Management
我们的房间不是最干净的。床很棒，但床单很脏。该换新的了。柜台和桌子上粘着东西，我刚刚清理干净。浴室门上也有东西。没有吹风机。去洗衣服，没有洗衣皂。早餐是一块麦片棒，可以搭配咖啡，根本没有地方坐。这不是我付钱想要的。我们住了一晚，但我不会再去那里了。
走廊和房间有股古老的气味。
好的
市中心的鳳凰酒店
房間很大舒適，地理位置尚可，停車場很棒，早餐雖然種類很多但品質一般，優點是可以選擇中午才用餐，櫃檯服務熱忱很低，兒童遊戲區只適合小小孩，大孩子的遊戲項目都要另外付費居多，體驗住一次即滿足，礁溪鳳凰酒店的明亮感會更有幸福氛圍。
I can’t have a full opinion yet I have not been here long, but check-in was super easy and inconvenient, the front staff Girl was very friendly, I was able to park directly next to the front door, it’s down a side road off of a busy road so I thought I was going the wrong way. No it’s tucked in nice and quiet behind everything.
Beautiful hotel not so nice manager
Itt was wonderful up until the last day we were there where there was miscommunication which caused a very rude manager.
.
Room not ready at check in time took a hour for room to be cleaned. Front desk staff were excellent! Room very average and smelled like bleach.
Average Stay
It was an average experience, I didn’t realize that there was no pool and the breakfast was substandard to what I was expecting.
Upon arriving for check-in at 1130pm, i was told that i could not even enter the lobby because the system was "performing and audit" and they could not check me in during that time. So because they could not check me in, apprently it was also against policy to have me in the lobby. Horrible experience. So i waited in my car with the air running because it was 105 degrees out still for almost an hour whole their computer finished its "audit". I had proof of payment, proof of reservation...i offered to leave a credit card at the front desk. Anything to get into a room and out if the heat. Nothing was accepted. Needless to say i will NEVER stay here again.
Rooms nice.
Lack of pool is unfortunate, but not possible. Gym could be done?
Biggest issue was not all kitchen items were available. Plastic forks (others were metal), no toaster, one pot but no pan. Really need to have paper towels and a sponge provided. I had to go buy those just to clean up the kitchen