酒店回复: Dear Guest,Thank you for your thoughtful feedback! We're glad the A/C provided a cool, quiet space after a long day of travel and that you found the room clean and comfortable overall. We appreciate you pointing out the tub caulking—while it's a tough spot to keep perfect, it’s something we’ll take a closer look at. We're also pleased the grab bar was helpful—it’s great to hear it's making a positive difference. We hope to welcome you back again soon!
酒店回复: Dear Guest,Thank you for sharing your feedback. We are sorry for the inconvenience you experienced with the room cleanliness and multiple moves. That’s not the standard we strive for. We appreciate your patience and will work to improve to prevent this in the future. Thank you for sharing your feedback.
5.0分
其他
原文
翻译提供方：Google
很棒的员工
酒店干净整洁。员工服务也很棒。泳池干净温暖，但需要一些细心呵护。早餐不错。还会再来😊
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酒店回复: Dear Guest,The hotel was nice and clean. The staff was excellent. The pool was clean and warm, but it needs some TLC. Good breakfast. Would stay again.
4.0分
其他
原文
翻译提供方：Google
总体来说，住宿体验很棒
早餐主要都是碳水化合物，不太满意……对血糖不好
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酒店回复: Dear Guest,Thanks for your feedback! We’re happy you had a nice stay and appreciate your thoughts on the breakfast options. We’ll keep your comments in mind to offer more balanced choices in the future.
3.0分
其他
原文
翻译提供方：Google
地毯污渍，火车
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酒店回复: Dear Guest,Your business is very important to us, and we value your feedback. We apologise for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
5.0分
家庭亲子
原文
翻译提供方：Google
我很喜欢它
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酒店回复: Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Guest,Thank you so much for giving us the privilege of hosting your stay. Please let us know more about your experience. Therefore, we can implement the necessary changes and improvements. We always welcome our guests' ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
5.0分
商务出差
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Checkin was terrible. Arrived at 2:30, 30 minutes prior to check in time. Room not ready. Desk clerk could not give me a time. At 3, she said again it wasn’t ready. I asked when, she didn’t know, housekeeping was not her department. I asked if she could check, she said after she checked in the 7 people behind me. Another desk person arrived and took care of it immediately. I suspect my room was an upgrade. Just a little kindness would have gone a long way
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酒店回复: Thank you for sharing your experience. I’m very sorry for the delay and the lack of communication you encountered at check-in. While our standard check-in time is 3:00 p.m., you absolutely should have been met with courtesy and clear updates while waiting for your room. I’m glad our second team member was able to get you checked in quickly, and I appreciate you recognizing that effort. Your comments are being shared with our front desk staff so we can ensure every guest is greeted with kindness and proactive service from the start.
很棒的体验！
就那样吧
我喜欢空调运转良好，而且相对安静。那天气温高达90华氏度（约37摄氏度），开了500英里的车之后，我需要一个能让我放松、凉爽的地方。
浴缸和瓷砖之间的填缝剂/密封条周围有一些污垢/霉菌，我知道很难清除。除此之外，一切都很干净，而且我喜欢浴缸/淋浴间安装的扶手。这对大家来说真的很重要！
我在网上预订的。入住后，他们给我们安排的房间很脏，床也没铺。他们把我们换到了第二个房间，但那个房间也没有打扫。最后他们又帮我们换了三次才换到干净的房间。我们搬了三次东西，没有得到任何折扣，真是太不方便了。
很棒的员工
酒店干净整洁。员工服务也很棒。泳池干净温暖，但需要一些细心呵护。早餐不错。还会再来😊
总体来说，住宿体验很棒
早餐主要都是碳水化合物，不太满意……对血糖不好
地毯污渍，火车
我很喜欢它
好的
Checkin was terrible. Arrived at 2:30, 30 minutes prior to check in time. Room not ready. Desk clerk could not give me a time. At 3, she said again it wasn’t ready. I asked when, she didn’t know, housekeeping was not her department. I asked if she could check, she said after she checked in the 7 people behind me. Another desk person arrived and took care of it immediately. I suspect my room was an upgrade. Just a little kindness would have gone a long way