The hotel and room were pretty clean however the duvet on the bed had dirty stains as well as blood stains. That's a real turnoff for me.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the cleanliness issues you encountered, particularly with the duvet. This is absolutely not the standard we aim to provide, and we are addressing this with our housekeeping team immediately.We’d appreciate the opportunity to speak with you directly—please feel free to call the hotel so we can make it right. We hope you’ll consider giving us another chance to provide a much better experience.
2.0分
其他
The entire room was very loud. We must have been over a mechanical room of some sort. The floor and bed were actually vibrating to the touch
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear about the noise and vibrations you experienced during your stay. This is certainly not the experience we want to provide, and we will pass your concerns to our management team to investigate the issue further.We’d appreciate the opportunity to speak with you directly—please feel free to call the hotel. We hope you’ll consider giving us another chance to provide a much better stay.
4.0分
家庭亲子
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Clean, cheap, right beside the highway, truly micro—so small of a room that if I was standing at the end of the bed my husband could not pass…no closet, no tub, no dresser, just hooks & an innovative shelf above the HVAC unit below the window, there was a wonky keyless door handle with a VERY HEAVY door. The elevator and ice machines work perfectly. Comfortable beds and decent free coffee in the lobby. Seemed like construction workers may have been “living there” based upon breakfast familiarity & pool usage. I was there with husband and son on our way from Pittsburgh to SC. Would recommend and stay again
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酒店回复: Thank you for taking the time to provide such a detailed review of your stay. We’re glad to hear that you found our property clean, convenient, and comfortable, and that aspects like our beds, elevator, ice machines, and lobby coffee met your expectations. Your feedback regarding the room layout and keyless door handle is valuable, and we will share it with our team as we continually look for ways to enhance guest comfort.We truly appreciate your recommendation and are delighted that you would stay with us again. We look forward to welcoming you and your family back on your next trip, and we hope you’ll enjoy any improvements we make to further enhance your stay.
5.0分
朋友出游
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Breakfast was basic..but served the purpose. Couldnt get room warmer than 71...im from the south..i was just cold all night. Checked in and they were awesome..fast an efficient. Would stay again..and figure out the heat!
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酒店回复: Thank you for your 10/10 rating and for sharing your detailed feedback. We’re delighted to hear that our check-in process was fast and efficient and that our team made a positive impression.I do apologize that the room temperature was not warm enough for your comfort. Your comments have been shared with our maintenance team so we can ensure the heating system works effectively for future guests.We’re glad you enjoyed breakfast and that you’d stay with us again. We look forward to welcoming you back and providing an even more comfortable experience next time!
4.0分
情侣出游
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It appeared clean. Little musty smell around the bathroom area but not overwhelming. Washed my face before bed and grabbed a hand towel. Was stained. Should replace those towels. Room would have been perfect for an overnight stay but bright light coming from the Split Unit in the room. Tried covering it with the stained hand towel but still showed through. Had to sleep with a pillow over my eyes which made the other comfortable bed, uncomfortable. So if you don’t mind lights on while you’re sleeping, it’s perfect for an overnight stay.
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酒店回复: Thank you for taking the time to provide detailed feedback. We’re glad to hear that your room was generally comfortable and suitable for an overnight stay. However, I sincerely apologize for the musty smell, stained hand towel, and the bright light from the split unit affecting your rest. Your comments regarding towels and room lighting have been shared with our housekeeping and maintenance teams for prompt attention.We truly appreciate your feedback, as it helps us improve the comfort and quality of our rooms. We hope you’ll consider staying with us again so we can provide a more restful and fully comfortable experience on your next visit.
4.0分
其他
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Staff was great but the floors and carpet and the shower could have been cleaner and the mattress on the bed was not so good and the blankets could have been cleaned better.
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酒店回复: Thank you for sharing your feedback. We’re pleased to hear that our staff made a positive impression, but I sincerely apologize for the concerns you experienced with the floors, carpet, shower, mattress, and blankets. Guest comfort and cleanliness are very important to us, and your comments have been shared with our housekeeping and maintenance teams to address these issues.We hope you might consider staying with us again so we can provide a more comfortable and thoroughly refreshed experience on your next visit.
5.0分
其他
No major issues with the room was clean the bed was very comfortable. Staff were very efficient and courteous.
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酒店回复: Thank you for your wonderful 10/10 review! We’re delighted to hear that you found your room clean, the bed comfortable, and our staff efficient and courteous. Providing a smooth and enjoyable stay for our guests is always our top priority.We look forward to welcoming you back for another excellent visit soon.
3.0分
其他
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The hotel was clean and comfortable, but the amenities were qite sparse. The bathroom had barely enough counter space for my toiletry kit, there were only two towels, facecloths and handcloths for two of us, but there were grab-bars and rails. There was no closet in the room for coats, slacks or shirts. So overall, it was safe, comfortable and clean, but not with the customary amenities.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you found the room clean, comfortable, and safe. Your comments regarding the amenities have already been passed to our management team for review. We hope you’ll visit us again so we can provide an even better experience.
5.0分
家庭亲子
room was clean, but no drawers, no closet; there was no laundry service. Parking was easy. Staff were good.
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酒店回复: Thank you for sharing your feedback. We’re glad you found the room clean, enjoyed easy parking, and appreciated our staff. We also appreciate your comments regarding storage and laundry services and will take them into consideration. We hope to have the opportunity to welcome you back in the future.
没什么好抱怨的。
The hotel and room were pretty clean however the duvet on the bed had dirty stains as well as blood stains. That's a real turnoff for me.
The entire room was very loud. We must have been over a mechanical room of some sort. The floor and bed were actually vibrating to the touch
Clean, cheap, right beside the highway, truly micro—so small of a room that if I was standing at the end of the bed my husband could not pass…no closet, no tub, no dresser, just hooks & an innovative shelf above the HVAC unit below the window, there was a wonky keyless door handle with a VERY HEAVY door. The elevator and ice machines work perfectly. Comfortable beds and decent free coffee in the lobby. Seemed like construction workers may have been “living there” based upon breakfast familiarity & pool usage. I was there with husband and son on our way from Pittsburgh to SC. Would recommend and stay again
Breakfast was basic..but served the purpose. Couldnt get room warmer than 71...im from the south..i was just cold all night. Checked in and they were awesome..fast an efficient. Would stay again..and figure out the heat!
It appeared clean. Little musty smell around the bathroom area but not overwhelming. Washed my face before bed and grabbed a hand towel. Was stained. Should replace those towels. Room would have been perfect for an overnight stay but bright light coming from the Split Unit in the room. Tried covering it with the stained hand towel but still showed through. Had to sleep with a pillow over my eyes which made the other comfortable bed, uncomfortable. So if you don’t mind lights on while you’re sleeping, it’s perfect for an overnight stay.
Staff was great but the floors and carpet and the shower could have been cleaner and the mattress on the bed was not so good and the blankets could have been cleaned better.
No major issues with the room was clean the bed was very comfortable. Staff were very efficient and courteous.
The hotel was clean and comfortable, but the amenities were qite sparse. The bathroom had barely enough counter space for my toiletry kit, there were only two towels, facecloths and handcloths for two of us, but there were grab-bars and rails. There was no closet in the room for coats, slacks or shirts. So overall, it was safe, comfortable and clean, but not with the customary amenities.
room was clean, but no drawers, no closet; there was no laundry service. Parking was easy. Staff were good.