还会再次入住。我选择西弗吉尼亚州贝克利的乡村套房酒店 (Country Inns and Suites) 是因为 Trip.com 上的价格更优惠,这让住宿更划算。在我看来,该地区的所有酒店都定价过高。我们很享受这次住宿。
点评来源 Trip.com
4.0分
家庭亲子
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We've stayed at this property several times over the past 4 years. The rooms are clean and the breakfast is hot and fresh. Front desk staff is very friendly and attentive.
This time, I found the beds to be not as comfortable as previous visits. Front desk says that they'll be replaced soon. Other than this, good value for the money.
1.0分
朋友出游
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Horrible front desk experience. Rude. Reserved 2 rooms via *******. Onx (front desk) said I only reserved One. Second room had to be reserved and paid at that time. Coffee pot in room did not fit the coffee pod.
Found out that the desk clerk canceled my second reservation. Did not tell me.
The manager on call was called due to me asking for a coffee pot to fit the coffee pod. Ashley told me. there were no other coffee pots and i would have to fold the pod to fit into the coffee pot. The hotel was not full. The room was ok except the old food behind the microwave. The microwave could not be opened due to the push piece missing. Honest all true. What a disappointment!
2.0分
情侣出游
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I recently stayed at this hotel, and my late night check-in experience was extremely disappointing. The night receptionist didn’t greet me or make any effort at basic hospitality. Instead of asking for information, she simply said, “Name? Address? Phone number? Card for deposit,” in a very blunt, rushed tone. It felt more like filling out a form than checking into a hotel, and the interaction came across as rude and dismissive.
What made me even more uncomfortable was that when she handed back my card, she flipped it so the card numbers were facing directly upward toward the camera above us. This felt careless and unprofessional, and it made me question how secure my information was.
I strongly recommend evaluating who is working the night shift, because if someone cannot handle direct guest interaction with even minimal courtesy or awareness, they should not be in a hospitality position. It was genuinely the worst check-in interaction I’ve experienced.
On a positive note, the morning staff at checkout were very friendly and professional, and I appreciated their kindness.
1.0分
其他
Dirty, breakfast dirty and non cleaned. Had to wait 10 minutes for clerical help. Tea and coffee not available. Do not stay.
3.0分
其他
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Stay was good. Price was great and staff were top notch. Hotel desperately needs updated. The walls were dirty and needed a good scrub or fresh coat of paint. Linens were stiff and itchy. AC/Heat made a rattling noise.
3.0分
家庭亲子
Rooms are run down, breakfast was lacking, check in staff on her cell phone with a personal call the entire check in process
5.0分
其他
Clean. Entire staff very friendly and courteous. Charity made a lasting impression with her kind, considerate customer service.
2.0分
其他
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Dirty butter wrappers in dresser, no hot water in sink and 2 of 3 showers cold water, no bedding to put on sofa bed. And girl behind the desk didn’t seem to care about any of those problems.
3.0分
家庭亲子
Staff was great
Room was horrible both times, smelled really bad, left bad for my 2 kids that i picked this hotel. No amenities other than breakfast.
还会再次入住。我选择西弗吉尼亚州贝克利的乡村套房酒店 (Country Inns and Suites) 是因为 Trip.com 上的价格更优惠,这让住宿更划算。在我看来,该地区的所有酒店都定价过高。我们很享受这次住宿。
We've stayed at this property several times over the past 4 years. The rooms are clean and the breakfast is hot and fresh. Front desk staff is very friendly and attentive.
This time, I found the beds to be not as comfortable as previous visits. Front desk says that they'll be replaced soon. Other than this, good value for the money.
Horrible front desk experience. Rude. Reserved 2 rooms via *******. Onx (front desk) said I only reserved One. Second room had to be reserved and paid at that time. Coffee pot in room did not fit the coffee pod.
Found out that the desk clerk canceled my second reservation. Did not tell me.
The manager on call was called due to me asking for a coffee pot to fit the coffee pod. Ashley told me. there were no other coffee pots and i would have to fold the pod to fit into the coffee pot. The hotel was not full. The room was ok except the old food behind the microwave. The microwave could not be opened due to the push piece missing. Honest all true. What a disappointment!
I recently stayed at this hotel, and my late night check-in experience was extremely disappointing. The night receptionist didn’t greet me or make any effort at basic hospitality. Instead of asking for information, she simply said, “Name? Address? Phone number? Card for deposit,” in a very blunt, rushed tone. It felt more like filling out a form than checking into a hotel, and the interaction came across as rude and dismissive.
What made me even more uncomfortable was that when she handed back my card, she flipped it so the card numbers were facing directly upward toward the camera above us. This felt careless and unprofessional, and it made me question how secure my information was.
I strongly recommend evaluating who is working the night shift, because if someone cannot handle direct guest interaction with even minimal courtesy or awareness, they should not be in a hospitality position. It was genuinely the worst check-in interaction I’ve experienced.
On a positive note, the morning staff at checkout were very friendly and professional, and I appreciated their kindness.
Dirty, breakfast dirty and non cleaned. Had to wait 10 minutes for clerical help. Tea and coffee not available. Do not stay.
Stay was good. Price was great and staff were top notch. Hotel desperately needs updated. The walls were dirty and needed a good scrub or fresh coat of paint. Linens were stiff and itchy. AC/Heat made a rattling noise.
Rooms are run down, breakfast was lacking, check in staff on her cell phone with a personal call the entire check in process
Clean. Entire staff very friendly and courteous. Charity made a lasting impression with her kind, considerate customer service.
Dirty butter wrappers in dresser, no hot water in sink and 2 of 3 showers cold water, no bedding to put on sofa bed. And girl behind the desk didn’t seem to care about any of those problems.
Staff was great
Room was horrible both times, smelled really bad, left bad for my 2 kids that i picked this hotel. No amenities other than breakfast.