The only reason we picked this hotel was bc it had a hot tub bc my kids really wanted one. The hot tub was broke. The fitness center was broke. The hallway smelled horrible and had buckets everywhere for catching roof leaks. One bed had a stain on sheets. The cabinet for fridge was broken. The shower had mold in it. The shampoo and conditioner in shower said Dove but definitely wasn’t. More like White Rain or Suave. The breakfast hardly had anything set out. The juice machine was broken. The water was tepid and tasted like horrible tap water. I could go on.
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酒店回复: Dear Kelly,Thank you for taking the time to share your feedback.I sincerely apologize that your stay did not meet your expectations and for the issues you experienced with the hot tub, fitness center, room condition, and breakfast offerings. This is not the standard we strive t provide for our guests.Please know that your comments have been shared with our maintenance and housekeeping teams so we can address the repairs and cleanliness concerns promptly. We are also reviewing our breakfast service and amenities to ensure they meet our brand standards.We value your feedback as it helps us improve, and I am truly sorry for the inconvenience you and your family encountered. I hope you will consider giving us another opportunity in the future to provide you with a much better experienced.
5.0分
其他
I had to wait on the employee 15 minutes because they check me in, They was not at the front desk, And I wasn’t the only ones waiting to check in.
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酒店回复: Dear Faith,Thank you for sharing your feedback with us.I want to apologize for the delay in checking you in. I will address this with our team to ensure that we are consistent with our timing and checking in our guest. We thank you for your business and hope to host you for even better experience in the future.
4.0分
其他
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It was such a lovely experience. Our only issue was the bathroom sink didn’t drain well and the hot tub wasn’t warm in the morning. It also only had two strong jets. Overall, it was excellent in price, customer service, and cleanliness. Loved the modern touches.
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酒店回复: Dear Ryan,Thank you for sharing your feedback with us.I want to apologize for the bathroom sink did not drain and hot tub not turn hot. We will address this immediately to resolve this issue. We thank you for sharing your input on our new remodel rooms and our staff excellent services. Thank you once again for your business and hope to welcome you back soon,
2.0分
情侣出游
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hot tub had 1/2 of the jets working.
pool was cool. ceiling leaking in the hall, no one fixing it, we were there for 3 working days.
lysol spell when we 1st walked into the lobby. had to hunt for someone to check us in, no one at the front desk.
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酒店回复: Dear Carmella,Thank you for taking the time to share your feedback with us.We sincerely apologize for the inconvenience you experience during your stay, including the hot tub, pool temperature, and maintenance concerns. We are also sorry for the difficulties you encountered at check-in and for the condition of the lobby. Your comments have been shared with our management and maintenance teams so we can address these issues promptly. We truly value your input, as it helps us improve, and we hope you will consider giving us another opportunity to provide you with a better experience in the future.
4.0分
其他
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LaQuinta Stay
Room was clean and comfortable. All we needed for a one night stay. Room was very noisy as it was next to the Interstate and you could hear the cars and trucks all night. Was disappointed in the breakfast offered the next morning. Couldn't find lids for coffee, breakfast was waffle, bagels, and cold cereal.,
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酒店回复: Dear Tim,Thank you for taking the time to share your feedback with us.We are glad to hear that you found your room clean and comfortable. We apologize or the noise from the nearby interstate and for the inconvenience you experience with our breakfast setup. Your comments about the coffee lids and breakfast variety are very helpful, and we will review them with our team to improve the experience for future guest. We appreciate your stay with us and hope to welcome you again for even better experiences.
1.0分
情侣出游
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The phones didn't work
The wifi wasn't working or setup
I left to run to store and when i came back my room door was open because they were going around and installing the hinge things that keep doors from slamming shut and they apparently didn't realize i was staying in the room because they were surprised to see me when they came to install hinge. I was not happy with my door open with my belongings inside
The inside pool area was hit during the day the pool water was cold the hot tub was ok the jets didn't work very good but it was hot they never mentioned the wifi wasn't working before i checked in
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酒店回复: Dear April,Thank you for sharing your feedback with us.I am sorry to hear that your phone did not work, wifi issue and your door open. As we were putting our new lock hinges to all our room causes issue with our maintenance team to disturb you and we regret this issue cause. We hope to have another opportunity in the future to host you for even better experience.
4.0分
家庭亲子
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When we arrived they were doing some upgrades to the property. The rooms look like they have been recently remodeled. The beds are comfortable and the rooms were extremely quiet on the inside. Couldn’t hear traffic nor other people moving into their rooms.
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酒店回复: Dear Margaret,Thank you for taking the time to share your feedback.I am glad you like our newly remodel room, our comfortable bed and quiet environment. We appreciate your business and hope to see you again.
3.0分
其他
The price is good
But reflects
They are remolding so that’s a plus.
The breakfast is just cereal and waffles
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酒店回复: Dear Stephen,Thank you for sharing your feedback with us. I am sorry to hear that our breakfast offering did not meet your standard. As we strive to improve our services to all our guest, we apologize for our short fell on this instance. We appreciate your likeness to our newest remodel room and more improvement coming. We hope this would not discourage you in the future for a better service you well deserve. Thank you once again and hope to host you once more.Regards,
1.0分
其他
Bed bugs
Bed bugs, refused to believe they had bed bugs, dealt with bed bugs by throwing away 1 bed bug
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酒店回复: Dear Josh,Thank you for sharing your feedback with us.We apologize for the incident regarding the bed bug. We have consult with our pest control regarding this issues. Rest assure that all of our mattress are new and our rooms all have been remodel therefore as per our pest control staff we were inform that in this case there are many scenario bed bugs come into play. It could be from guest carrying on them or on their luggage. We apologize for this inconvenient and have work with our pest control to ensure that these type of incidents are met and fix right away. We appreciate your comment and informing us to able to identify our issue for us to prevent any future occurrences.
对于追求性价比的客人来说，这家酒店非常不错。床很舒服，很柔软，床单很干净，羽绒被也很棒。
The only reason we picked this hotel was bc it had a hot tub bc my kids really wanted one. The hot tub was broke. The fitness center was broke. The hallway smelled horrible and had buckets everywhere for catching roof leaks. One bed had a stain on sheets. The cabinet for fridge was broken. The shower had mold in it. The shampoo and conditioner in shower said Dove but definitely wasn’t. More like White Rain or Suave. The breakfast hardly had anything set out. The juice machine was broken. The water was tepid and tasted like horrible tap water. I could go on.
I had to wait on the employee 15 minutes because they check me in, They was not at the front desk, And I wasn’t the only ones waiting to check in.
It was such a lovely experience. Our only issue was the bathroom sink didn’t drain well and the hot tub wasn’t warm in the morning. It also only had two strong jets. Overall, it was excellent in price, customer service, and cleanliness. Loved the modern touches.
hot tub had 1/2 of the jets working.
pool was cool. ceiling leaking in the hall, no one fixing it, we were there for 3 working days.
lysol spell when we 1st walked into the lobby. had to hunt for someone to check us in, no one at the front desk.
LaQuinta Stay
Room was clean and comfortable. All we needed for a one night stay. Room was very noisy as it was next to the Interstate and you could hear the cars and trucks all night. Was disappointed in the breakfast offered the next morning. Couldn't find lids for coffee, breakfast was waffle, bagels, and cold cereal.,
The phones didn't work
The wifi wasn't working or setup
I left to run to store and when i came back my room door was open because they were going around and installing the hinge things that keep doors from slamming shut and they apparently didn't realize i was staying in the room because they were surprised to see me when they came to install hinge. I was not happy with my door open with my belongings inside
The inside pool area was hit during the day the pool water was cold the hot tub was ok the jets didn't work very good but it was hot they never mentioned the wifi wasn't working before i checked in
When we arrived they were doing some upgrades to the property. The rooms look like they have been recently remodeled. The beds are comfortable and the rooms were extremely quiet on the inside. Couldn’t hear traffic nor other people moving into their rooms.
The price is good
But reflects
They are remolding so that’s a plus.
The breakfast is just cereal and waffles
Bed bugs
Bed bugs, refused to believe they had bed bugs, dealt with bed bugs by throwing away 1 bed bug