Last minute surgery had me unable to walk stairs and staff allowed me to have first floor. Daviyra even ordered me a shower chair so I could shower. Appreciate the renovations that have taken place since our last stay
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酒店回复: Dear Louise,We are truly sorry to hear about your last-minute surgery, but we are absolutely delighted that our team was able to accommodate your needs by moving you to a first-floor room and providing a shower chair. Ensuring our guests' comfort and accessibility is always a top priority, and we're thrilled we could make your stay easier during a challenging time. We will be sure to pass along your kind words to Daviry and the entire team; they will be so pleased to hear her efforts made such a positive difference in your experience. It is also wonderful to hear that you appreciated the recent renovations! We're continuously working to improve our property, and your feedback reassures us that we're on the right track. Thank you again for your kind words and for choosing to stay with us. We look forward to welcoming you back for another exceptional experience soon! Warm regards,
5.0分
其他
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I liked how the rooms were more modern than the last time we stayed. The staff was very nice. The breakfast could have been more attended to would be my only issue.
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酒店回复: Dear Chris,Thank you for your feedback and for being a returning guest! We're so glad to hear you liked the modern updates to the rooms and that our staff provided you with a nice experience. We sincerely apologize that our breakfast service was not up to par during your recent stay. We will share your comments with the breakfast team and are already taking steps to improve the experience and ensure our guests are well-attended to.We value your business and hope you'll give us another chance to provide you with a perfect stay. We look forward to welcoming you back soon.
5.0分
情侣出游
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Really nice and clean room, the only thing that wasn’t the best (but nothing I care about) is the WiFi was kinda slow and there wasn’t many options for breakfast but we also ate breakfast kinda late so that’s kinda on us lol. Love this place though and will definitely be coming back!!
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酒店回复: Dear Carly,Thank you so much for your wonderful feedback and for choosing to stay with us! We're so glad to hear you loved the clean room and are already planning a return visit. We apologize for the slow Wi-Fi and the limited breakfast options you experienced. We are looking into ways to improve our internet speed and will review our breakfast offerings to see where we can add more variety. We hope to see you again soon!"
4.0分
其他
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Nice room, loud ac unit (turned off) tv won’t connect (no signal) but just needed a bed to crash mid way on a trip. Didn’t bother saying anything because I was exhausted, just went to sleep. Bed is A+++, convenient location, east access off highway.
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酒店回复: Dear Gregory,Thank you for your review! We're so glad to hear you enjoyed the comfortable bed, convenient location, and easy highway access. We are sorry to hear about the problems with the AC unit and TV during your stay. We understand that you were tire but we want to assure you that we've already had a technician investigate and fix the issue. We hope you'll consider staying with us again in the future!
5.0分
其他
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Well this is a very basic HOTEL but the front desk is very nice and the rooms are updated about a year or two ago. I think they still have some structural problems. They were two cans in the hallway catching water dripping from the ceiling still didn’t take away from the fact that it’s OK as a basic hotel.
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酒店回复: Dear Jules,Thank you for choosing to stay with us and for providing your feedback. We're glad to hear that you found our front desk staff to be nice and the rooms to be updated and comfortable. We sincerely apologize for the issue with the water leak in the hallway and appreciate you bringing it to our attention. This is not the standard we aim for, and we are taking immediate action to fix the structural issue and ensure it doesn't happen again. We hope you will consider staying with us again in the future to experience the improvements.
4.0分
其他
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This is a great location and nice hotel except for the pool towels. They are the size of a hand towel and most pool towels are larger than home towels. I’m a size 8 and couldn’t even wrap the pool towel around my waist.
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酒店回复: Dear Lisa,Thank you for taking the time to leave us a review. We're glad to hear you enjoyed the location and the hotel itself. We sincerely apologize for the inconvenience and discomfort caused by the pool towels; that is certainly not the standard we aim for, and we appreciate you bringing this to our attention. We will be reviewing our pool towel sizes with our housekeeping team to ensure our guests have a more positive experience in the future. We hope you will consider staying with us again so we can provide you with a much better experience.
5.0分
其他
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Room was very clean, staff was awesome.
Cannot remember his name but I loved the front desk associate who checked us in. Ironically he was the same one who checked me into La Quinta when I first moved to Franklin, and the last to check me out when I moved away from Franklin.
The hotel is a bit older but its an affordable, cat friendly hotel that wasn't overly loud and was clean enough. Some of the ceiling panels might need a refresh but all in all we enjoyed the stay and breakfast the next morning.
Will be staying at this La Quinta any time I'm back in the south Nashville area
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酒店回复: Dear Paul,Thank you for your wonderful feedback. We are so glad you enjoyed your stay and will be back. We appreciate you mentioning our clean rooms, awesome staff, and great breakfast. We'll also share your comments with the team and address the ceiling panels, but we're happy that you found the hotel affordable, cat-friendly, and enjoyed your stay despite its age. Thank you again and hope to welcome you back soon for more enjoyable stay.
5.0分
其他
Very nice front desk gentleman and rooms were very clean and looked brand now. Will stay there again when in Franklin
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酒店回复: Dear Tony,Thank you for sharing your feedback with us.I am glad to hear that our friendly staff and clean room meet your expectations. We appreciate your business and hope to welcome you back soon.
1.0分
其他
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This place is disgusting. We wound up leaving due to the condition of the lobby restroom. We lost our money on this but will try and get a refund. This lance should be 2 or 3 on a 1-10 scale.
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酒店回复: Dear Susan,Thank you for leaving us a review on your stay.We want to apologize for the condition of the lobby restroom which did not meet your expectations. We will advise our team to ensure that the restroom on our lobby stay attendant moving forward.
对于追求性价比的客人来说，这家酒店非常不错。床很舒服，很柔软，床单很干净，羽绒被也很棒。
Last minute surgery had me unable to walk stairs and staff allowed me to have first floor. Daviyra even ordered me a shower chair so I could shower. Appreciate the renovations that have taken place since our last stay
I liked how the rooms were more modern than the last time we stayed. The staff was very nice. The breakfast could have been more attended to would be my only issue.
Really nice and clean room, the only thing that wasn’t the best (but nothing I care about) is the WiFi was kinda slow and there wasn’t many options for breakfast but we also ate breakfast kinda late so that’s kinda on us lol. Love this place though and will definitely be coming back!!
Nice room, loud ac unit (turned off) tv won’t connect (no signal) but just needed a bed to crash mid way on a trip. Didn’t bother saying anything because I was exhausted, just went to sleep. Bed is A+++, convenient location, east access off highway.
Well this is a very basic HOTEL but the front desk is very nice and the rooms are updated about a year or two ago. I think they still have some structural problems. They were two cans in the hallway catching water dripping from the ceiling still didn’t take away from the fact that it’s OK as a basic hotel.
This is a great location and nice hotel except for the pool towels. They are the size of a hand towel and most pool towels are larger than home towels. I’m a size 8 and couldn’t even wrap the pool towel around my waist.
Room was very clean, staff was awesome.
Cannot remember his name but I loved the front desk associate who checked us in. Ironically he was the same one who checked me into La Quinta when I first moved to Franklin, and the last to check me out when I moved away from Franklin.
The hotel is a bit older but its an affordable, cat friendly hotel that wasn't overly loud and was clean enough. Some of the ceiling panels might need a refresh but all in all we enjoyed the stay and breakfast the next morning.
Will be staying at this La Quinta any time I'm back in the south Nashville area
Very nice front desk gentleman and rooms were very clean and looked brand now. Will stay there again when in Franklin
This place is disgusting. We wound up leaving due to the condition of the lobby restroom. We lost our money on this but will try and get a refund. This lance should be 2 or 3 on a 1-10 scale.