Nice room. Excellent bed. Room temperature was in mid 50s when I arrived. I turned on the heat and it finally got up to 70° about the time I got up. This was a beautiful hotel back in the day. It's quite dated and needs some upkeep.... but, I will come back (wilh a heavy blanket). Hottub was clean and comfortable!
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酒店回复: Dear valued customer, we appreciate the time you took to leave us positive feedback. We’re happy that you enjoyed your visit. Thank you for staying with us here at the Kelso Red Lion. We are in the middle of updating our location so some areas of our hotel may be closed or unavailable. We look forward to the beautiful changes . We hope to see you again soon. Happy holidays.
1.0分
其他
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My fiance had to leave in the middle of the night because he had bed bugs on his neck while he was sleeping.. they started finding them everywhere and squished in between the mattress and the wall.. gross
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酒店回复: We're truly sorry to hear about the experience you and your fiancé described. Concerns like these are very important to us, as we regularly engage in preventive treatments to ensure the peace of mind of our guests. Please reach out to us offline if you'd like to discuss this further.
1.0分
家庭亲子
Filthy, horrible neighborhood. The receptionist was on the phone with her incarcerated “boyfriend” and delayed waiting on us. Stay away from here!
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酒店回复: Dear James,Thank you for sharing your feedback. We’re sorry to hear about your experience and that we did not meet your expectations during your visit. We take concerns about our staff and environment very seriously, and your comments will be reviewed with our team to ensure improvements are made.
1.0分
其他
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No restaurant, bar as advertised .Was told that just because it shows it on the web doesn't mean that they have one. Tried to cancel on the first day and told that it was too late to cancel even for the second day. I really hope that I am contacted by the main office as I want to explain everything that I experienced. I am still in shock!!I have never given a bad review in my life until now. Please have somebody contact me and I can send video and photos of what I learned of the RED LION in Kelso Washington.
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酒店回复: Dear valued customer. We are sorry to hear that you did not have the best experience during your visit. We apologize for the inconvenience caused to you. We take our guest feedback very seriously and will be looking into resolving any of the issues for our future guests. We want to help make our guests here at the Red Lion feel as safe and comfortable as possible. Please keep in mind that we are currently undergoing an update to our location so some areas may be closed during the update. We are looking forward to the beautiful changes and hope to be seeing you again soon. We recently updated our entire Ballroom, and our calendar is filling up fast!
1.0分
情侣出游
There was dried urine on the toilet. And the shower head didn’t work. Tub didn’t drain. Also pretty gross. No hot coffee in the morning.
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酒店回复: Dear valued customer. We are sorry to hear that you did not have the best experience during your visit. We apologize for the inconvenience caused to you. We take our guest feedback very seriously and will be looking into resolving any of the issues for our future guests. We want to help make our guests here at the Red Lion feel as safe and comfortable as possible. Please keep in mind that we are currently undergoing an update to our location so some areas may be closed during the update. We are looking forward to the beautiful changes and hope to be seeing you again soon. We recently updated our entire Ballroom, and our calendar is filling up fast!
2.0分
商务出差
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Unknowledgeable staff that could care less. The night person couldnt answer any of my questions and wasnt even trying to attempt to find the answer either. They had no blankets, internet was slow, tvs are ancient and dont work or have basic controllers, rooms smelled, shower water smelled like sewer water. Disappointing to say the least.
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酒店回复: Dear valued customer. We are sorry to hear that you did not have the best experience during your visit. We apologize for the inconvenience caused to you. We take our guest feedback very seriously and will be looking into resolving any of the issues for our future guests. We want to help make our guests here at the Red Lion feel as safe and comfortable as possible. Please keep in mind that we are currently undergoing an update to our location so some areas may be closed during the update. We are looking forward to the beautiful changes and hope to be seeing you again soon. We recently updated our entire Ballroom, and our calendar is filling up fast!
2.0分
情侣出游
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First non-smoking room we were booked into smelled of cigarette smoke; changed room OK. Fabric armchair needs much cleaning. Wooden furniture needs some Old English applied. No clock in the room. One wastebasket in the bathroom, nothing in main room. Breakfast didn't look very appetizing so skipped it and ate out. Building in back needs maintenance and painting, yard overgrown and junky. Bathroom sink clogged. Used to be a nice place, allowed to get rundown.over the years.
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酒店回复: Dear valued customer, Thank you for taking the time to leave a review with us here at the Kelso Red Lion. We value your opinion and take our guests' reviews very seriously. We appreciate your business and hope to see you again soon. We know our rooms are a bit outdated. We are working on updating our carpets and furniture. We are a non-smoking hotel; Unfortunately, we do get guests who do not abide by our rules. We are trying to find a way to efficiently remove the unpleasant smell due to the rule breakers. Furthermore, we are currently undergoing an update to our location, so some areas may be closed during the update. We look forward to the beautiful changes. We recently updated our entire Ballroom, and our calendar is filling up fast!
2.0分
家庭亲子
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Staff were friendly but condition of property and rooms was unsatisfactory. I paid extra for insurance so hoping to get my money back since the manager didn’t respond back to my concerns.
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酒店回复: Dear valued customer. We are sorry to hear that you did not have the best experience during your visit. We apologize for the inconvenience caused to you. We take our guest feedback very seriously and will be looking into resolving any of the issues for our future guests. We want to help make our guests here at the Red Lion feel as safe and comfortable as possible. Please keep in mind that we are currently undergoing an update to our location so some areas may be closed during the update. We are looking forward to the beautiful changes and hope to be seeing you again soon. We recently updated our entire Ballroom, and our calendar is filling up fast!
1.0分
商务出差
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Mold in the bathroom. There is an odor in the room. I slept on towels on top the bed. Vents covered by plastic. Staff doesn’t care about my concerns. Breakfast looks inedible. I only had coffee. I won't book here again.
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酒店回复: Dear valued customer. We are sorry to hear that you did not have the best experience during your visit. We apologize for the inconvenience caused to you. We take our guest feedback very seriously and will be looking into resolving any of the issues for our future guests. We want to help make our guests here at the Red Lion feel as safe and comfortable as possible. Please keep in mind that we are currently undergoing an update to our location so some areas may be closed during the update. We are looking forward to the beautiful changes and hope to be seeing you again soon. We recently updated our entire Ballroom, and our calendar is filling up fast!
对于没有特别要求的人来说还可以
这家酒店明显有些年头了，整栋楼弥漫着一股霉味。虽然不算脏，但整体感觉已经不太吸引人了。对于没有特别要求的人来说还可以——我不会推荐给朋友。
Nice room. Excellent bed. Room temperature was in mid 50s when I arrived. I turned on the heat and it finally got up to 70° about the time I got up. This was a beautiful hotel back in the day. It's quite dated and needs some upkeep.... but, I will come back (wilh a heavy blanket). Hottub was clean and comfortable!
My fiance had to leave in the middle of the night because he had bed bugs on his neck while he was sleeping.. they started finding them everywhere and squished in between the mattress and the wall.. gross
Filthy, horrible neighborhood. The receptionist was on the phone with her incarcerated “boyfriend” and delayed waiting on us. Stay away from here!
No restaurant, bar as advertised .Was told that just because it shows it on the web doesn't mean that they have one. Tried to cancel on the first day and told that it was too late to cancel even for the second day. I really hope that I am contacted by the main office as I want to explain everything that I experienced. I am still in shock!!I have never given a bad review in my life until now. Please have somebody contact me and I can send video and photos of what I learned of the RED LION in Kelso Washington.
There was dried urine on the toilet. And the shower head didn’t work. Tub didn’t drain. Also pretty gross. No hot coffee in the morning.
Unknowledgeable staff that could care less. The night person couldnt answer any of my questions and wasnt even trying to attempt to find the answer either. They had no blankets, internet was slow, tvs are ancient and dont work or have basic controllers, rooms smelled, shower water smelled like sewer water. Disappointing to say the least.
First non-smoking room we were booked into smelled of cigarette smoke; changed room OK. Fabric armchair needs much cleaning. Wooden furniture needs some Old English applied. No clock in the room. One wastebasket in the bathroom, nothing in main room. Breakfast didn't look very appetizing so skipped it and ate out. Building in back needs maintenance and painting, yard overgrown and junky. Bathroom sink clogged. Used to be a nice place, allowed to get rundown.over the years.
Staff were friendly but condition of property and rooms was unsatisfactory. I paid extra for insurance so hoping to get my money back since the manager didn’t respond back to my concerns.
Mold in the bathroom. There is an odor in the room. I slept on towels on top the bed. Vents covered by plastic. Staff doesn’t care about my concerns. Breakfast looks inedible. I only had coffee. I won't book here again.