酒店回复: Dear Guest,On behalf of our entire staff please accept my apology for your unpleasant stay at Baymont by Wyndham Franklin, TN. We apologize for the inconveniences and wish we could have done more to make your night more comfortable. We strive to ensure our guests experience the best visits possible during their travels and we fell short of our goal this time. We hope that you allow us the opportunity to redeem ourselves and stay with us in the future. Once again we are sincerely sorry and hope to see you again. Thanks!
3.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Thank you for your feedback. We appreciate you staying with us and hope to provide you with a more enjoyable experience on your next visit.WarmRegards,Front DeskBaymont, Franklin
4.0分
其他
Room was clean, the check in was easy, breakfast was simple but hot, the television and heat worked well. Great room for the price pp
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酒店回复: Hi David,Thank you for taking the time to share your feedback! We’re glad to hear that you enjoyed your stay and found the room clean, check-in easy, and breakfast hot and satisfying. It’s great to know everything in the room worked well and that you felt you received good value for the price.We appreciate your review and hope to welcome you back again soon!Warm regards,Front DeskBaymont Inn & Suites
1.0分
情侣出游
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I had requested a first floor room because Im handicap. The reservation was accepted. Curtains were broke & couldnt close. They were wide open no privacy! did not feel safe. I had to pay $50 more dollars to be moved to another room. This want our fault. Baymount should have moved us at no cost. This is discrimination on handicap people! Am contacting better business bureau and ACLU & EEO & requesting an investation .
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酒店回复: Thank you for sharing your concerns. We are very sorry for the inconvenience you experienced. We always try to honor first-floor requests, but they depend on availability. On the day you arrived, the room type you booked was overbooked, and some first-floor rooms were blocked for maintenance, which limited our options.Our staff informed you before check-in, and the only first-floor room available was a different room type, which required the $50 upgrade fee. We understand this was frustrating, and we want to assure you there was no intention of discrimination. The situation was strictly due to availability.If you have any other questions, please let us know. Thank you for bringing this to our attention.Kind Regards,Front DeskBaymont, Franklin
3.0分
其他
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The room was clean and orderly, but the sheet kept coming off the bed, it was stretched out and didn't fit tight.
Everything was clean and neat, but just really old and dark.
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear that you found your room clean and orderly. We apologize for the inconvenience with the fitted sheet and for the aspects of the room that felt dated or dark. Your comments help us identify areas for improvement, and we will address this with our team to ensure a more comfortable experience for future stays. We appreciate you choosing to stay with us.Warm Regards,Front DeskBaymont, Franklin
4.0分
其他
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Just a little inconvenient to have to shlep luggage up 2 flights of stairs to get to our room. Didnt see on the description that you enter your room from outside and theres no elevator...otherwise acceptable place to stay and sleep for a night during travel.
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酒店回复: Thank you for sharing your feedback with us. We’re glad to hear your stay was comfortable overall. We understand that carrying luggage upstairs can be inconvenient, and we’re sorry for any difficulty this caused during your visit. We appreciate you taking the time to let us know, and we hope to welcome you back in the future.Warm Regards,Front DeskBaymont, Franklin
伟大的
不太好，不建议入住
真是不太行
美国刺鼻的香水味道，实在受不了
态度非常的差，而且乱收费
好的
Room was clean, the check in was easy, breakfast was simple but hot, the television and heat worked well. Great room for the price pp
I had requested a first floor room because Im handicap. The reservation was accepted. Curtains were broke & couldnt close. They were wide open no privacy! did not feel safe. I had to pay $50 more dollars to be moved to another room. This want our fault. Baymount should have moved us at no cost. This is discrimination on handicap people! Am contacting better business bureau and ACLU & EEO & requesting an investation .
The room was clean and orderly, but the sheet kept coming off the bed, it was stretched out and didn't fit tight.
Everything was clean and neat, but just really old and dark.
Just a little inconvenient to have to shlep luggage up 2 flights of stairs to get to our room. Didnt see on the description that you enter your room from outside and theres no elevator...otherwise acceptable place to stay and sleep for a night during travel.