酒店回复: Dear Guest,I’m really sorry to hear about your disappointing experience. The issues you described, including the holes in the walls, missing smoke detector, and overall cleanliness concerns, are definitely unacceptable. We truly appreciate you bringing this to our attention, and we’ll be addressing these matters immediately to ensure improvements are made. We understand your frustration and hope that you’ll consider giving us another chance in the future to provide a much better experience. Thank you for sharing your feedback.
酒店回复: Dear Guest,I'm truly sorry to hear about your experience, and I apologize for the condition of the hotel during your stay. The issues you mentioned regarding cleanliness, maintenance, and safety are concerning, and they do not reflect the standard we aim to provide. We take your feedback seriously and will address these concerns with our team to ensure improvements are made. Your comfort and safety are our top priority, and we sincerely hope you'll give us another chance to provide a better experience in the future.
1.0分
家庭亲子
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the room and general areas smelled stale, moldy and smoky. The interior lights in the one elevator did not work so we had to use our phone flashlights to see while using it. The AC was very slow to cool the room. The breakfast bar was non existent. The juice and coffee machines were broken, and the vending machines also did not work.
The room was cheap..... It should have been 1/2 the price we paid for a one night stay.
1.0分
家庭亲子
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Our room was the only own left and didn’t have options to go anywhere else. The room was not good! Stains on bed sheet, curtains, floor and walls. Bubble gum in the corner of the room and fruit flies in the room. I would not recommend this hotel.
3.0分
商务出差
No light in the elevator. Only 2 towels in the room. Broken light fixtures in the room. Beds themselves were stained.
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酒店回复: Dear Paul,Thank you for sharing your concerns. We sincerely apologize for the issues you encountered during your stay, including the elevator lighting, towel quantity, and the condition of the room. Your feedback is valuable, and we will use it to address these matters with our team to ensure a better experience for future guests.
1.0分
其他
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This Hotel was probably the worse hotel I’ve ever stayed at in my entire life. The hallway reeked of cigarette smoke, the carpet was very stained a ripped, the blanket had stains, the bathroom looked like the countertop was torn off, even the room phone was stained. I was flabbergasted and cancelled my remaining nights.
1.0分
其他
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Microtel Inn 1820 Chase Creek Row
There was fights in the hotel.
Stray people hanging in the parking lot.
Room not clean, MOLD, bugs, tub nasty, no lights,plugs hangs off, smoke alarm had no cover, metal hanging from air unit, no blankets on bed, water running in floor from sink, no back cover for remote staff put tape on the back of it, phone dont work in room. Night Staff terrible attitude.
I WANT MY MONEY BACK!!!!
1.0分
情侣出游
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The room was not ready in time when I got there and also was locked from the inside ! I had to wait over half hour to go to the room and when I get in there the room is just nasty with spots on the walls and ceilings! The toilet seat was old and not great appeal to look at and water was cold when started to shower!
The food for breakfast was nothing but yogurt and waffles! They had no shampoo or body wash barely any towels offered! The tv remote was missing and behind tv was grossly dusty !! The shower was also not greatly clean but manageable! Only thing that was descent was the bed! Even then they gave us two small pillows and I had to ask for more!
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酒店回复: Dear Jonathan,Thank you for sharing your experience. It's clear that your stay did not meet your expectations, and I sincerely apologize for the inconveniences you faced, including the room readiness and cleanliness issues. Your feedback about the breakfast options and missing amenities is noted, and we'll use it to improve our services. We’re glad to hear that you found the bed comfortable, but we understand that additional pillows should have been provided without a request. Your insights are valuable to us, and we truly appreciate you taking the time to bring these matters to our attention.
5.0分
其他
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Great place to stay.
This is the second opportunity I have had to stay here and will do it again. The location is great, the price is very reasonable, the room is wonderful, it's quiet and clean, and the staff is very friendly and helpful. I didn't get a chance to have breakfast, but it smelled so good and will definitely partake next time.
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酒店回复: Dear Pamela,Thank you for your kind review! We're thrilled to hear that you enjoyed your stay and found the location, room, and staff to your satisfaction. It's wonderful to know you're looking forward to your next visit, and we hope you get to savor our breakfast next time. Your feedback means a lot to us!
房间很干净，服务也很棒！价格合理。前台人员非常乐于助人。
不要在这里浪费钱
我之前住过 Microtels，这是迄今为止最糟糕的一次。我让前台知道了问题。墙上有洞，里面塞满了纸巾，没有烟雾探测器。电线仍然挂着。浴室门上挂着脏浴巾。对于一个无烟的地方来说，这里肯定没有烟味。我知道你付出的钱物有所值。只是不要在这里浪费钱。总的来说，酒店需要更新或定期维护。
除了大堂和外观，这里简直就是垃圾场。我入住时走廊里的垃圾在我离开时仍然在那里。墙上有凹痕，地毯上有洞，没有房间电话或衣架。房间里感觉不安全。
the room and general areas smelled stale, moldy and smoky. The interior lights in the one elevator did not work so we had to use our phone flashlights to see while using it. The AC was very slow to cool the room. The breakfast bar was non existent. The juice and coffee machines were broken, and the vending machines also did not work.
The room was cheap..... It should have been 1/2 the price we paid for a one night stay.
Our room was the only own left and didn’t have options to go anywhere else. The room was not good! Stains on bed sheet, curtains, floor and walls. Bubble gum in the corner of the room and fruit flies in the room. I would not recommend this hotel.
No light in the elevator. Only 2 towels in the room. Broken light fixtures in the room. Beds themselves were stained.
This Hotel was probably the worse hotel I’ve ever stayed at in my entire life. The hallway reeked of cigarette smoke, the carpet was very stained a ripped, the blanket had stains, the bathroom looked like the countertop was torn off, even the room phone was stained. I was flabbergasted and cancelled my remaining nights.
Microtel Inn 1820 Chase Creek Row
There was fights in the hotel.
Stray people hanging in the parking lot.
Room not clean, MOLD, bugs, tub nasty, no lights,plugs hangs off, smoke alarm had no cover, metal hanging from air unit, no blankets on bed, water running in floor from sink, no back cover for remote staff put tape on the back of it, phone dont work in room. Night Staff terrible attitude.
I WANT MY MONEY BACK!!!!
The room was not ready in time when I got there and also was locked from the inside ! I had to wait over half hour to go to the room and when I get in there the room is just nasty with spots on the walls and ceilings! The toilet seat was old and not great appeal to look at and water was cold when started to shower!
The food for breakfast was nothing but yogurt and waffles! They had no shampoo or body wash barely any towels offered! The tv remote was missing and behind tv was grossly dusty !! The shower was also not greatly clean but manageable! Only thing that was descent was the bed! Even then they gave us two small pillows and I had to ask for more!
Great place to stay.
This is the second opportunity I have had to stay here and will do it again. The location is great, the price is very reasonable, the room is wonderful, it's quiet and clean, and the staff is very friendly and helpful. I didn't get a chance to have breakfast, but it smelled so good and will definitely partake next time.