酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4.0分
商务出差
原文
翻译提供方：Google
一次可以接受的商务旅行
我很满意
酒店回复: Thank you! Looking forward to seeing you again!
5.0分
商务出差
原文
翻译提供方：Google
都好
展开
酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
3.0分
其他
展开
It was clean, but run down and the loud at night
The blackout curtains were ripped, so the room never got dark during the day or in the morning. I've never stayed at a hotel that had this happen before, it is a very cheap thing that should be fixed before the next person stays here.
Around midnight a truck backed up right in front of our room, and we started smelling diesel fumes after the truck ideles for close to 30 minutes, keeping us awake. I've also never seen such blatant disregard for other people's sleep.
展开
酒店回复: Dear Guest,We appreciate you taking the time to share your feedback. We are glad that you found your room clean and our team attentive.However, we are concerned about the issues you experienced with noise, the condition of the blackout curtains, and the diesel fumes from the truck. This does not meet the standards we aim to provide. We will address these matters with our maintenance and operations teams to improve comfort and ensure a more restful environment for future guests.Sincerely, Hotel Manager
4.0分
朋友出游
Clean, serviceable room at a very decent price! We had an issue with our AC due to a storm. We were immediately given a new room across the hall.
展开
酒店回复: Dear Suzanne,Thank you for sharing your experience. We are glad you found the room clean and reasonably priced. We are also happy that our team was able to quickly move you to a new room when the AC issue occurred. Your kind words about our service mean a lot, and we hope to welcome you back soon for another comfortable stay.Sincerely,Hotel Manager
2.0分
其他
展开
The room appeared clean, however I found multiple bugs in the sheets! The check-in personnel did not know what they were really doing. Check-in process was rough. He didn’t know how to read a driver’s license and did not speak English very well at all. He was also confused and wanted to know why I wanted a different room after finding bugs in the beds.
展开
酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
2.0分
其他
Dirty & damaged paint. Damaged bathroom ceiling from water lrak upstairs. Breakfast was Fruitloops and mini Belgian waffles, for which there was a line.
展开
酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
酒店设施整体来说非常好，停车场也很大。不过和其他住宿设施相比，价格确实有点偏高。
在密歇根州的霍兰德，这家酒店算是比较好的选择。
走廊地毯比较旧，二楼没有电梯
没有电梯，对老年人和任何行动不便的人来说非常不方便
一次可以接受的商务旅行
我很满意
都好
It was clean, but run down and the loud at night
The blackout curtains were ripped, so the room never got dark during the day or in the morning. I've never stayed at a hotel that had this happen before, it is a very cheap thing that should be fixed before the next person stays here.
Around midnight a truck backed up right in front of our room, and we started smelling diesel fumes after the truck ideles for close to 30 minutes, keeping us awake. I've also never seen such blatant disregard for other people's sleep.
Clean, serviceable room at a very decent price! We had an issue with our AC due to a storm. We were immediately given a new room across the hall.
The room appeared clean, however I found multiple bugs in the sheets! The check-in personnel did not know what they were really doing. Check-in process was rough. He didn’t know how to read a driver’s license and did not speak English very well at all. He was also confused and wanted to know why I wanted a different room after finding bugs in the beds.
Dirty & damaged paint. Damaged bathroom ceiling from water lrak upstairs. Breakfast was Fruitloops and mini Belgian waffles, for which there was a line.