酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
4.0分
商务出差
原文
翻译提供方：Google
一次可以接受的商务旅行
我很满意
酒店回复: Thank you! Looking forward to seeing you again!
5.0分
商务出差
原文
翻译提供方：Google
都好
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
3.0分
其他
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It is OK for the price. Rooms were cosmetically OK. walls painted over the old paint. bathroom and shower are good. Breakfast can be better. It included waffle maker and the rest was cold. boiled eggs, bagels, cereal, instant hot cereal, juices. Staff is friendly, but not always understands English. For example when I asked to extend my checkout they said OK, but when I came back room was already cleaned. I had to lookup for my clothes and other things.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are glad you found the room comfortable and the staff friendly. We regret the misunderstanding regarding your late checkout and appreciate your feedback about breakfast and room maintenance. Your comments help us identify areas for improvement to ensure smoother stays for all guests.Sincerely, Hotel Manager
2.0分
其他
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The main light switch and desk lamp wasn’t working, there were some stains on our bed sheets, and a huge rip in the ceiling above our bed. My husband also found 3 bugs in our room as well.
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酒店回复: Dear Guest,We sincerely apologize for the condition of your room and the issues you experienced. Your feedback has been shared with our maintenance and housekeeping teams to address these concerns and improve the quality and comfort of our rooms.Sincerely, Hotel Manager
3.0分
其他
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In a room w 2 queen beds it would have been good to have a second mirror. Lighting in the bath room was rather poor. No room cleaning unless u stay 4 days but we were provided clean towels when we went to the front desk. Breakfast was adequate but only bananas for fruit. Waffles and toast were the only warm items. Lighting in the room and hallway was a little dim esp for older people w poorer eyesight
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酒店回复: Dear Guest,Thank you for your detailed feedback. We appreciate your comments about the lighting, mirrors, and breakfast options, as well as our housekeeping schedule. Your observations have been shared with our team to help improve comfort and convenience for all guests.Sincerely, Hotel Manager
3.0分
其他
The breakfast was minimal. Cereal and toast only. Hallway carpet was filthy/stained. No elevator. Stairs had trash stuck in the handrails and on the floor.
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酒店回复: Dear Guest,We apologize for the shortcomings you experienced during your stay. Your feedback regarding the breakfast, cleanliness, and facilities has been shared with our team to improve both our amenities and overall guest experience.Sincerely, Hotel Manager
酒店设施整体来说非常好，停车场也很大。不过和其他住宿设施相比，价格确实有点偏高。
在密歇根州的霍兰德，这家酒店算是比较好的选择。
走廊地毯比较旧，二楼没有电梯
没有电梯，对老年人和任何行动不便的人来说非常不方便
一次可以接受的商务旅行
我很满意
都好
It is OK for the price. Rooms were cosmetically OK. walls painted over the old paint. bathroom and shower are good. Breakfast can be better. It included waffle maker and the rest was cold. boiled eggs, bagels, cereal, instant hot cereal, juices. Staff is friendly, but not always understands English. For example when I asked to extend my checkout they said OK, but when I came back room was already cleaned. I had to lookup for my clothes and other things.
The main light switch and desk lamp wasn’t working, there were some stains on our bed sheets, and a huge rip in the ceiling above our bed. My husband also found 3 bugs in our room as well.
In a room w 2 queen beds it would have been good to have a second mirror. Lighting in the bath room was rather poor. No room cleaning unless u stay 4 days but we were provided clean towels when we went to the front desk. Breakfast was adequate but only bananas for fruit. Waffles and toast were the only warm items. Lighting in the room and hallway was a little dim esp for older people w poorer eyesight
The breakfast was minimal. Cereal and toast only. Hallway carpet was filthy/stained. No elevator. Stairs had trash stuck in the handrails and on the floor.