酒店回复: We are so sorry to hear that this is what you experienced during your stay. We do our best to stay on top of everything, however being a 24 hour facility this cant always happen. We do hope you give us another chance in the future.
5.0分
其他
原文
翻译提供方：Google
非常物有所值。
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酒店回复: Thank you so much for leaving us such a wonderful review! We look forward to seeing you again.
酒店回复: Thank you for leaving us a review. We appreciate your feedback and are always here to help. we are so thrilled to see your stay was enjoyable and we look forward to having you stay with us again!!
5.0分
家庭亲子
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This is our 2nd stay at the GuestHouse in Kelso. The staff was very friendly and accommodating! The room was very clean and appreciated the comfortable bed and warm comforter. The only thing I could suggest is, having more than only one bottle of water that was provided in the room to make coffee in the 2 cup coffee maker machine! We were a party of 2 adults so I had to use the bathroom sink water for more than 1 cup of coffee! But, that wasn't a problem as they also have free coffee made in the lobby for guests as well. To solve this, I brought our 12 cup coffee maker, ground coffee and filters with us from home and plugged it in on the table to use, instead of the little 2 cup maker they provide in the room. Also, the heater/AC unit on the wall by the window was a bit noisy when it turned on and off through the night. Wish they had central forced air heating and cooling, but, it did work fine! The hotel itself is located right behind the Safeway store and is close by the I-5 freeway and our daughter's house so it was very convenient! Loved the free continental breakfast the next morning, also! We will definitely stay there again! Thank You!
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酒店回复: We would like to start off by saying thank you so much for leaving us such a wonderful review. We are so happy to hear that we were able to make your stay a wonderful experience yet again! The details of your stay are super helpful in showing us where we shine! We will pass this along to our staff and we look forward to seeing you again soon!
3.0分
其他
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Room was sufficient for a family of 5. Breakfast was good, wish the omelet was already cooked, you had to heat it. Fresh fruit for breakfast would have been nice. There was very loud tenants past 10:00, called but nothing was done.
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酒店回复: Thank you for leaving us a review. We are so sorry that your stay was not everything it could have been. We will definitely address this with our staff and adjust our procedures. We do hope you visit us again so we can make your future stay a 10 out of 10.
5.0分
其他
Great customer service, Very clean room.
I did not use pool or hot tub but they are nice and clean.
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酒店回复: Thank you so much for such kind words. We do our best to provide excellent customer service and a clean and peaceful environment for our guests! We look forward to seeing you again.
4.0分
其他
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It was a nice hotel just ****** that the elevators were out completely and being that our room was on the thrid floor wasnt fun having to go up and down with all our luggage and having little kids wasnt easy ither. Beds were that comfy and our ac leaked i let the front desk lady know and she seemed to not care. Most my family had issues in the pool as well with the high levels of chlorine made some of the sick. Some of the staff are nice but some are rude just depends who your talking to but other then these issues it wasnt that bad i just dont think we would stay here again.
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酒店回复: We are so sorry to hear that this is what you experienced here at the Guest House. We do our best to provide top tier customer service, and the elevator being down is a major inconvenience and we do apologize. We do hope you give us another chance in the future to make your stay a 10 out of 10.
3.0分
家庭亲子
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Breakfast was really good and a lot of options !!
The hotel room was pretty dirty still the couch wasn’t cleaned the pullout bed had fruit loops all over under it and the bed sheets weren’t changed at all on the pullout
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酒店回复: Thank you for taking the time to leave us a review! We are so sorry to hear that your stay was not everything it could have been. We do our best to provide quality service and a clean space for our guests, and we are so sorry to hear that you experienced this level of uncleanliness. We do hope you give us another chance in the future to remedy this experience and make it a 10 out of 10.
3.0分
其他
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Not well cleaned. Hair in bathrooms, tub needed to be scoured not just sprayed out. Floors were left with trash along edges and corners. Hot tub had so much chlorine that it made your eyes sting.
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酒店回复: We would like to start off by apologizing for the state of the room you were given initially. We did attempt to remedy this by moving your room, we are sorry that this did not help. We would like to hopefully ease your mind by saying we had our chlorine levels tested recently, and they are up to Washington State Health department codes. We are sorry that this is what you experienced, and we do our best to provide the best quality of service. We do hope you give us another chance to change your view of our establishment.
3.0分
家庭亲子
Elevator was broken but they upgraded us to nicer room in 1st floor. Hotel is tired looking. Front desk gal was super friendly and helpful. Okay for the$$
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酒店回复: Thank you so much for taking the time to leave us your honest feedback! We are so happy we were able to upgrade your room. We do look forward to seeing you again.
泳池和热水浴缸的氯含量过高，让我们头疼。
酒店很脏。第一天早上有人把咖啡洒在电梯里。没人清理，地板脏兮兮的，黏糊糊的，持续了两天。
房间里的沙发上也有污渍。
非常物有所值。
我有点担心晚上的火车汽笛声，但除此之外，这是一次很棒的住宿。如果有机会去默温湖钓鱼，我还会住在这里。
This is our 2nd stay at the GuestHouse in Kelso. The staff was very friendly and accommodating! The room was very clean and appreciated the comfortable bed and warm comforter. The only thing I could suggest is, having more than only one bottle of water that was provided in the room to make coffee in the 2 cup coffee maker machine! We were a party of 2 adults so I had to use the bathroom sink water for more than 1 cup of coffee! But, that wasn't a problem as they also have free coffee made in the lobby for guests as well. To solve this, I brought our 12 cup coffee maker, ground coffee and filters with us from home and plugged it in on the table to use, instead of the little 2 cup maker they provide in the room. Also, the heater/AC unit on the wall by the window was a bit noisy when it turned on and off through the night. Wish they had central forced air heating and cooling, but, it did work fine! The hotel itself is located right behind the Safeway store and is close by the I-5 freeway and our daughter's house so it was very convenient! Loved the free continental breakfast the next morning, also! We will definitely stay there again! Thank You!
Room was sufficient for a family of 5. Breakfast was good, wish the omelet was already cooked, you had to heat it. Fresh fruit for breakfast would have been nice. There was very loud tenants past 10:00, called but nothing was done.
Great customer service, Very clean room.
I did not use pool or hot tub but they are nice and clean.
It was a nice hotel just ****** that the elevators were out completely and being that our room was on the thrid floor wasnt fun having to go up and down with all our luggage and having little kids wasnt easy ither. Beds were that comfy and our ac leaked i let the front desk lady know and she seemed to not care. Most my family had issues in the pool as well with the high levels of chlorine made some of the sick. Some of the staff are nice but some are rude just depends who your talking to but other then these issues it wasnt that bad i just dont think we would stay here again.
Breakfast was really good and a lot of options !!
The hotel room was pretty dirty still the couch wasn’t cleaned the pullout bed had fruit loops all over under it and the bed sheets weren’t changed at all on the pullout
Not well cleaned. Hair in bathrooms, tub needed to be scoured not just sprayed out. Floors were left with trash along edges and corners. Hot tub had so much chlorine that it made your eyes sting.
Elevator was broken but they upgraded us to nicer room in 1st floor. Hotel is tired looking. Front desk gal was super friendly and helpful. Okay for the$$