酒店回复: Dear Guest,Thank you for your feedback. We're thrilled to hear that you found the accommodation to be of favourable quality, exceeding the price paid. It's great to know that the spacious rooms and plentiful breakfast contributed to a positive experience. We hope to welcome you again soon.Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Danita,We're thrilled to hear you had a 10/10 experience! It's great to know that everything met your expectations. We truly appreciate your feedback and are delighted that you had such a positive stay. We look forward to welcoming you back for another exceptional visit. Your support means a lot to us!Sincerely, Hotel Manager
1.0分
商务出差
Didnt have towels, no tolet paper, bed lining was dirty they didnt give me any new ones. I know yall could do better.
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酒店回复: Dear Guest,Thank you for taking the time to share your thoughts. We are glad you chose to stay with us and value your feedback. We have noted the concerns regarding towels, toilet paper, and linens and will address them with our team to improve consistency and comfort for future stays. Visit again.Sincerely, Hotel Manager
1.0分
家庭亲子
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The only good thing was the front desk lady Darcy. She was working as of she was 12 people. She deserves a raise for sure. We had nothing but bad luck woth our reservation. Tried 3 different rooms and they were all still dirty upon almost 4 pm. They need more housekeepers for sure. Room we finally got into was clean and smelled good. Shower dripped all night and the faucet was broke to the sonl so made washing hands hard. Pool was good and warm. Breakfast needs improvement 100% based on this experience I would not stay here again.
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酒店回复: Dear Guest,We are glad to hear that Darcy provided exceptional service and made a positive impression during your stay. We regret that your experience was affected by delays with room readiness, maintenance issues, and breakfast quality. Your comments regarding staffing, shower repairs, and faucet functionality have been shared with our management and housekeeping teams for immediate review. We appreciate your input and will work diligently to improve room preparation, breakfast service, and overall guest satisfaction for future visits.Sincerely, Hotel Manager
1.0分
其他
Room was covered with mold and refused to reimburse the money when my employees left only minutes after check in
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酒店回复: Dear Guest,At this moment, we have noted your concerns as mentioned for further review and investigation. Please allow us time till we do the necessary verification of your claims. Nevertheless, we will reach out to the appropriate team leader concerning the underlying matter. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience.Sincerely, Hotel Manager
5.0分
其他
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The room was clean, comfortable and quiet. And comfortably cool. The staff was helpful for helping us find a great dinner place! And the warm breakfast of sausage, eggs, biscuits and gravy was delicious!
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酒店回复: Dear Guest,Thank you for your wonderful feedback. We are delighted to know that you enjoyed a clean, comfortable, and quiet room. It is great to hear that our staff assisted you with dining recommendations and that you liked the warm breakfast selection. We look forward to welcoming you again for another pleasant stay.Sincerely, Hotel Manager
3.0分
其他
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During our 5 night stay, one day the elevator was out of order, the juice machine was out of order, the coffee machine at breakfast was out of order 2 days, the vending machine was out of order; the fire alarm went off twice, once at 2am and once at 8:30 am. The hotel was in serious need of updating. Our room didn’t have a door on the closet, shower had an 2” shower head and only 1 of 2 TVs were connected to cable.
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酒店回复: Dear Guest,We regret that your stay was affected by multiple maintenance and equipment issues. Your comments regarding the elevator, vending and breakfast machines, fire alarms, and room conditions have been shared with our management and maintenance teams for immediate review. We will work to improve equipment functionality, room updates, and overall guest experience to meet our quality standards. Hope you will visit again.Sincerely, Hotel Manager
2.0分
情侣出游
Room was not clean hole in ceiling over shower tv didnt work trash all over floor food in couch cushions shower and curtain was disgusting
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酒店回复: Dear Guest,We regret that the room condition did not meet expectations during your stay. Cleanliness and maintenance are very important to us, and your comments about the ceiling, television, and overall room upkeep have been shared with our housekeeping and maintenance teams. Immediate corrective actions will be taken to ensure every room is thoroughly inspected before guest arrival. We appreciate your input and will work to provide a cleaner, more comfortable experience for future guests.Sincerely, Hotel Manager
房间非常干净，员工很棒！包含的早餐也很丰盛，对带小孩的家庭非常友好。这大概是我住过最好的房间了。
宽敞舒适的房间，下I-24高速公路后很容易找到。
安静、干净，有一张很棒的特大床。
早餐非常美味。
这是一家评价超过价格的住宿。房间宽敞，早餐也很丰富。
好的
Didnt have towels, no tolet paper, bed lining was dirty they didnt give me any new ones. I know yall could do better.
The only good thing was the front desk lady Darcy. She was working as of she was 12 people. She deserves a raise for sure. We had nothing but bad luck woth our reservation. Tried 3 different rooms and they were all still dirty upon almost 4 pm. They need more housekeepers for sure. Room we finally got into was clean and smelled good. Shower dripped all night and the faucet was broke to the sonl so made washing hands hard. Pool was good and warm. Breakfast needs improvement 100% based on this experience I would not stay here again.
Room was covered with mold and refused to reimburse the money when my employees left only minutes after check in
The room was clean, comfortable and quiet. And comfortably cool. The staff was helpful for helping us find a great dinner place! And the warm breakfast of sausage, eggs, biscuits and gravy was delicious!
During our 5 night stay, one day the elevator was out of order, the juice machine was out of order, the coffee machine at breakfast was out of order 2 days, the vending machine was out of order; the fire alarm went off twice, once at 2am and once at 8:30 am. The hotel was in serious need of updating. Our room didn’t have a door on the closet, shower had an 2” shower head and only 1 of 2 TVs were connected to cable.
Room was not clean hole in ceiling over shower tv didnt work trash all over floor food in couch cushions shower and curtain was disgusting