酒店回复: Dear Guest,Thank you for your feedback. We're thrilled to hear that you found the accommodation to be of favourable quality, exceeding the price paid. It's great to know that the spacious rooms and plentiful breakfast contributed to a positive experience. We hope to welcome you again soon.Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Danita,We're thrilled to hear you had a 10/10 experience! It's great to know that everything met your expectations. We truly appreciate your feedback and are delighted that you had such a positive stay. We look forward to welcoming you back for another exceptional visit. Your support means a lot to us!Sincerely, Hotel Manager
2.0分
情侣出游
Room was not clean hole in ceiling over shower tv didnt work trash all over floor food in couch cushions shower and curtain was disgusting
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酒店回复: Dear Guest,We regret that the room condition did not meet expectations during your stay. Cleanliness and maintenance are very important to us, and your comments about the ceiling, television, and overall room upkeep have been shared with our housekeeping and maintenance teams. Immediate corrective actions will be taken to ensure every room is thoroughly inspected before guest arrival. We appreciate your input and will work to provide a cleaner, more comfortable experience for future guests.Sincerely, Hotel Manager
3.0分
家庭亲子
Staff wasn’t at the desk for check in took a bit. Televisions weren’t working, breakfast less than desirable. Beds were onay
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酒店回复: Dear Tammy,We regret the inconvenience you experienced during your stay. Your feedback regarding check-in delay, television issues, and breakfast quality has been shared with our management and maintenance teams for review. We appreciate your comments and will work to enhance our service and amenities for future stays. We hope to offer a better experience on your next visit.Sincerely, Hotel Manager
1.0分
家庭亲子
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The room was dirty; food on carpet and hair in sink, tub and on the bed. The door to the room had a huge gap at the bottom. The entire hotel was worn and had a horrible smell. The breakfast was pretty much empty. They had left boxes of food on the floor in front of the counter. There was no silverware to eat what was available. Overall horrible experience.
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酒店回复: Dear Justine,Thank you for sharing your experience. We regret the inconvenience caused by the cleanliness, maintenance, and breakfast issues you encountered. Your comments regarding the room condition, odor, and service presentation have been noted and will be reviewed with our housekeeping and management teams to ensure prompt corrective action and a higher standard of care. We hope to offer a better experience on your next visit.Sincerely, Hotel Manager
1.0分
其他
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no breakfast avaiable hotel coffee maker was broke in our deluxe room both tv would not work took 3 hours just to get one fixed room missing in room coffee maker no one tending front desk no security at night they sleep
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酒店回复: Dear Randy,Thank you for sharing your experience. We regret the inconvenience caused by the coffee maker, television, and service delays. Your concerns have been noted and shared with our management team for immediate review. We are committed to improving service responsiveness and ensuring all amenities are properly maintained for a better guest experience. We hope to offer a better experience on your next visit.Sincerely, Hotel Manager
1.0分
其他
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The room was the 2nd worse room / hotel I’ve ever stayed in. There was water running from the light in the ceiling in the bathroom from the room above. The shower head was broken.
The furniture was old and broke down. The door in the bathroom had holes in it that were fixed. The curtains were dirty.
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酒店回复: Dear Larry,We regret the inconvenience caused by the maintenance and cleanliness issues you described. Your comments regarding the bathroom, furniture, and overall room condition have been noted and will be reviewed with our maintenance and housekeeping teams to ensure proper corrective action. Hope you will visit again.Sincerely, Hotel Manager
3.0分
其他
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Okay place to stay with hiccups
We only had one bath towel , no wash cloths, no shampoo. They had a price list of what the items cost. We reported that to the front desk and it was like they didn’t give a hoot. How can you fight that when you’re the only ones in the room?? Housekeeping probably will say that they put the items in there!!
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酒店回复: Dear Belinda,We regret the inconvenience caused during your stay. Your feedback about the missing amenities and front desk response has been shared with our housekeeping and management teams for review. We will ensure better room preparation and communication to provide guests with a more comfortable and seamless experience in the future. Hope you will visit again.Sincerely, Hotel Manager
房间非常干净，员工很棒！包含的早餐也很丰盛，对带小孩的家庭非常友好。这大概是我住过最好的房间了。
宽敞舒适的房间，下I-24高速公路后很容易找到。
安静、干净，有一张很棒的特大床。
早餐非常美味。
这是一家评价超过价格的住宿。房间宽敞，早餐也很丰富。
好的
Room was not clean hole in ceiling over shower tv didnt work trash all over floor food in couch cushions shower and curtain was disgusting
Staff wasn’t at the desk for check in took a bit. Televisions weren’t working, breakfast less than desirable. Beds were onay
The room was dirty; food on carpet and hair in sink, tub and on the bed. The door to the room had a huge gap at the bottom. The entire hotel was worn and had a horrible smell. The breakfast was pretty much empty. They had left boxes of food on the floor in front of the counter. There was no silverware to eat what was available. Overall horrible experience.
no breakfast avaiable hotel coffee maker was broke in our deluxe room both tv would not work took 3 hours just to get one fixed room missing in room coffee maker no one tending front desk no security at night they sleep
The room was the 2nd worse room / hotel I’ve ever stayed in. There was water running from the light in the ceiling in the bathroom from the room above. The shower head was broken.
The furniture was old and broke down. The door in the bathroom had holes in it that were fixed. The curtains were dirty.
Okay place to stay with hiccups
We only had one bath towel , no wash cloths, no shampoo. They had a price list of what the items cost. We reported that to the front desk and it was like they didn’t give a hoot. How can you fight that when you’re the only ones in the room?? Housekeeping probably will say that they put the items in there!!