酒店回复: Thank you for your kind words! We're delighted to hear you received excellent service. We truly appreciate your feedback and hope to welcome you back again soon.
5.0分
商务出差
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Thank Ron for always making our stay enjoyable. We are glad to see ya every time we visit. Love your outgoing personality. Your many years there show your dedication to making comfort inn 96 a great stay. Over a dozen visits this year so far for business.
酒店回复: Thank you
5.0分
商务出差
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We have been 13 times this year for business trips and have enjoyed every stay. The reason our stay is awesome is due to a staff member there. His name is Ron. He always makes sure we are taken care of. Wonderful personality!! His help and and the hot tub rooms is why we stay at the one in Franklin Tn. Comfort Inn 96.
酒店回复: Thank you for 10/10 review. We hope to see you back soon!
2.0分
其他
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Ant infestation. Safe didn't work. Crud in the corners of the bathroom on the floor. Daily cleaning missed twice. Loose toilet seat and it wouldn't stay up. Breakfast was nearly inedible.
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酒店回复: Thank you for sharing your feedback. We’re truly sorry to hear about the issues you experienced during your stay, including the cleanliness concerns, maintenance problems, and breakfast quality. This is certainly not the experience we aim to provide our guests.Your comments have been shared with our housekeeping, maintenance, and breakfast teams to ensure these concerns are addressed promptly and improvements are made. We value your input and appreciate you bringing these matters to our attention so we can take corrective action.
1.0分
情侣出游
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I would never recommend this hotel. We were there 4 days. There were only 2 bath towels which were replaced every 3 days. No one emptied our trash. My husband took it out. The room was small and needed updating. The breakfast was terrible. Hardly anything to eat. I was lucky to get cheap yogurt. Great value brand. Ironing board was missing. The phone didn’t work. It didn’t have a dial tone. We won’t be staying here again.
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酒店回复: Thank you for sharing your feedback. We’re truly sorry to hear that your stay did not meet your expectations. Our goal is always to provide a comfortable and pleasant experience for every guest.We do provide housekeeping service upon request, and this is explained at check-in so we can best accommodate each guest’s schedule and privacy preferences. We apologize if this was unclear during your stay. We will review our communication to ensure it’s as clear as possible moving forward.Regarding the breakfast and room condition, we appreciate your comments and will share them with our management team for review and improvement. We’ll also ensure our maintenance team checks the in-room phone and amenities to make sure everything is in good working order.We value your feedback, as it helps us improve
4.0分
其他
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I didn’t like that the stuck a receipt for my stay to the outside of the door rather than underneath the door. I would have preferred not having my name and address and my being a solitary traveler available for every group of construction workers in the hotel to see. Maybe I should lower my stars to two, the more I think about it.
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酒店回复: Thank you for sharing your feedback. We completely understand your concern regarding the placement of your receipt and the importance of maintaining your privacy and security during your stay. Please accept our sincere apologies for this oversight.Your comments have been shared with our front desk team, and we’ll be reviewing our procedures to ensure receipts are delivered in a more discreet and secure manner in the future. We truly value your input
3.0分
其他
Staff was friendly. Bed was comfortable. The room had ants. There was black on the wall next ro the shower.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you found our staff friendly and your bed comfortable. However, we’re truly sorry to learn about the issues you encountered with ants and the wall near the shower. That’s certainly not the experience we want for our guests.Our housekeeping and maintenance teams have been informed to address these concerns promptly to ensure they’re resolved. We appreciate you bringing this to our attention
位置不太好，附近没什么餐厅。
设施比较老旧了，房间也看得出来。
不过热早餐很棒，有香肠、鸡蛋和草莓华夫饼（虽然两个加热器的时间显示似乎坏了）。果汁只有一壶苹果汁。
房间里还发现了几只蚂蚁。
最让人不能接受的是，我们带着一只装在笼子里的小猫咪，竟然被收了30美元外加税费。我们上次住速8酒店，才收了15美元外加税费。简直是敲诈！
还行。脏兮兮的。破败不堪。令人失望
他们向我收取双倍费用
优质服务
Thank Ron for always making our stay enjoyable. We are glad to see ya every time we visit. Love your outgoing personality. Your many years there show your dedication to making comfort inn 96 a great stay. Over a dozen visits this year so far for business.
We have been 13 times this year for business trips and have enjoyed every stay. The reason our stay is awesome is due to a staff member there. His name is Ron. He always makes sure we are taken care of. Wonderful personality!! His help and and the hot tub rooms is why we stay at the one in Franklin Tn. Comfort Inn 96.
Ant infestation. Safe didn't work. Crud in the corners of the bathroom on the floor. Daily cleaning missed twice. Loose toilet seat and it wouldn't stay up. Breakfast was nearly inedible.
I would never recommend this hotel. We were there 4 days. There were only 2 bath towels which were replaced every 3 days. No one emptied our trash. My husband took it out. The room was small and needed updating. The breakfast was terrible. Hardly anything to eat. I was lucky to get cheap yogurt. Great value brand. Ironing board was missing. The phone didn’t work. It didn’t have a dial tone. We won’t be staying here again.
I didn’t like that the stuck a receipt for my stay to the outside of the door rather than underneath the door. I would have preferred not having my name and address and my being a solitary traveler available for every group of construction workers in the hotel to see. Maybe I should lower my stars to two, the more I think about it.
Staff was friendly. Bed was comfortable. The room had ants. There was black on the wall next ro the shower.