酒店回复: Thank you for your kind words! We're delighted to hear you received excellent service. We truly appreciate your feedback and hope to welcome you back again soon.
3.0分
其他
Staff was friendly. Bed was comfortable. The room had ants. There was black on the wall next ro the shower.
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear you found our staff friendly and your bed comfortable. However, we’re truly sorry to learn about the issues you encountered with ants and the wall near the shower. That’s certainly not the experience we want for our guests.Our housekeeping and maintenance teams have been informed to address these concerns promptly to ensure they’re resolved. We appreciate you bringing this to our attention
1.0分
家庭亲子
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This hotel is in desperate need of renovations. As soon as we entered our room, we were hit with an overwhelming odor, a moldy bathroom, and visible stains on both beds. We requested something to help with the smell and were handed a bottle of wood cleaner — not exactly ideal for freshening a room. We asked to switch rooms, and while the second room smelled slightly better, it also had stained bedding. Both rooms were dark, outdated, and felt unclean. We ultimately decided to check out early. Definitely would not recommend until significant improvements are made.
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酒店回复: Thank you for taking the time to share your experience. We’re very sorry to hear about the issues you encountered during your stay and that we fell short of your expectations. The conditions you described are not reflective of the standards we strive to maintain.We have addressed your concerns with our housekeeping and maintenance teams to ensure the necessary deep cleaning and inspection are completed, and we’re reviewing product use procedures with our staff. Your feedback regarding the overall condition of the rooms is being shared with management as we continue making updates to improve guest comfort.We truly regret that your stay was not more enjoyable and appreciate you bringing these matters to our attention.
3.0分
其他
Hot tub was nice. Could’ve been a little cleaner, breakfast was good. Still have a hold on my card 3 weeks later
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you enjoyed the hot tub and breakfast, and we’ll be sure to revisit our cleaning standards to ensure an even better experience next time. Regarding the card authorization, we’d like to clarify that we do not place charges, but rather a temporary $50 authorization hold for incidentals. This is standard practice and automatically releases after checkout. If a debit card was used, it may take longer for the funds to be reflected, depending on the bank’s policies. If you’re still seeing the hold, please reach out to your bank directly or contact us so we can assist further.
2.0分
其他
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Do not waste your $$ here
No tv remote in the room, had to ask for it. Couldn’t figure out how the curtains closed. Was not very clean. Ice machine broken, no sign to say that. AC unit was very loud. Housekeeping came by at 930a & continually knocked, even tho check out is at 11. Room smelt like cigarettes when I walked in.
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酒店回复: hank you for sharing your experience with us. We apologize for the inconveniences you encountered during your stay. While we do have a working ice machine located at the other end of the property, we understand signage could have been clearer and will review how to better communicate that for guest convenience.Regarding the curtains and TV remote, our team is always available at the front desk to assist with any room features, and we regret that this caused you frustration. We are also addressing your comments about cleanliness, the AC noise, and housekeeping coming earlier than expected, as these are important areas we want to improve.
4.0分
情侣出游
Large Hot Tub in room. Room was extremely clean. Staff was friendly. The breakfast was sub par but lots of places to eat around the hotel
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酒店回复: Thank you for sharing your feedback with us. We’re delighted to hear you enjoyed the hot tub, found your room to be extremely clean, and experienced friendly service from our staff. We’re sorry to hear that our breakfast did not meet your expectations, and we will certainly review your comments as we continue to improve our offerings. We appreciate your kind words and hope to welcome you back again soon.
2.0分
情侣出游
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We arrived to find the indoor pool that was advertised is filled in with concrete. Then the ice maker was broken.
We had a jacuzzi room but only had 2 towels. When I asked for more towels the man at the desk seemed very irritated that I would need more than 2.
Finally the A.C. in the room leaked water onto the carpet. And not just a little. By the time I got up the next morning we had a moat around the bed. Standing water. That explains the off smell the room had.
Overall we were very disappointed. We routinely stay with Choice hotels and this was by far our worst experience ever. Avoid this place as there are many more options nearby.
位置不太好，附近没什么餐厅。
设施比较老旧了，房间也看得出来。
不过热早餐很棒，有香肠、鸡蛋和草莓华夫饼（虽然两个加热器的时间显示似乎坏了）。果汁只有一壶苹果汁。
房间里还发现了几只蚂蚁。
最让人不能接受的是，我们带着一只装在笼子里的小猫咪，竟然被收了30美元外加税费。我们上次住速8酒店，才收了15美元外加税费。简直是敲诈！
还行。脏兮兮的。破败不堪。令人失望
他们向我收取双倍费用
优质服务
Staff was friendly. Bed was comfortable. The room had ants. There was black on the wall next ro the shower.
This hotel is in desperate need of renovations. As soon as we entered our room, we were hit with an overwhelming odor, a moldy bathroom, and visible stains on both beds. We requested something to help with the smell and were handed a bottle of wood cleaner — not exactly ideal for freshening a room. We asked to switch rooms, and while the second room smelled slightly better, it also had stained bedding. Both rooms were dark, outdated, and felt unclean. We ultimately decided to check out early. Definitely would not recommend until significant improvements are made.
Hot tub was nice. Could’ve been a little cleaner, breakfast was good. Still have a hold on my card 3 weeks later
Do not waste your $$ here
No tv remote in the room, had to ask for it. Couldn’t figure out how the curtains closed. Was not very clean. Ice machine broken, no sign to say that. AC unit was very loud. Housekeeping came by at 930a & continually knocked, even tho check out is at 11. Room smelt like cigarettes when I walked in.
Large Hot Tub in room. Room was extremely clean. Staff was friendly. The breakfast was sub par but lots of places to eat around the hotel
We arrived to find the indoor pool that was advertised is filled in with concrete. Then the ice maker was broken.
We had a jacuzzi room but only had 2 towels. When I asked for more towels the man at the desk seemed very irritated that I would need more than 2.
Finally the A.C. in the room leaked water onto the carpet. And not just a little. By the time I got up the next morning we had a moat around the bed. Standing water. That explains the off smell the room had.
Overall we were very disappointed. We routinely stay with Choice hotels and this was by far our worst experience ever. Avoid this place as there are many more options nearby.