酒店回复: Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management
1.0分
家庭亲子
Mold, ants, and cigarette burn in the blankets. No amenities, no coffee, no hair dryer and one power ***** of electrical outlets
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酒店回复: Dear Valued Guest: Thank you so much for taking the time to leave a review for our team and for letting us know where improvement was needed. We appreciate your feedback. We look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management
1.0分
其他
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A staff member agreed to do a refund and cancel because of I mishap on their end that caused me to rent another motel room at the same time as this one because it was never canceled the email from them said it was then she back pedaled all of a sudden and didn't turn it around on me and made me feel like I was guilty for doing something wrong and then accuse me of talking too fast and raising my voice when my voice was slightly louder because I was upset and defensive but I definitely was not raising my voice at her it was just very manipulative and counterproductive and unprofessional and I will not be coming back here
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酒店回复: Dear Valued Guest: Thank you so much for taking the time to leave a review for our team and for letting us know where improvement was needed. We appreciate your feedback. We look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management
4.0分
其他
Clean room and comfy bed only issue was the train track noise from across the street at night if u get the back building
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酒店回复: Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management
4.0分
其他
The room was exactly what I was looking for. Simple, clean, comfortable and a reasonable rate. The roadside room was a bit noisy, but was ok late evening.
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酒店回复: Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management
5.0分
商务出差
Friendly staff who helped with any curiosities about the stay and ensured I knew how to get the bonus amenities.
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酒店回复: Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management
3.0分
其他
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It’s what you expect. Staff was very nice but, the only downside was no pets and their hotel rooms doors was a pain by not opening. You’ve to jiggle it a couple of times in order to get into your room. Overall, it was decent for what you pay for.
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酒店回复: Dear Valued Guest: Thank you so much for taking the time to leave a review for our team and for letting us know where improvement was needed. We appreciate your feedback. We look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management
3.0分
情侣出游
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The unexpected policy of a $75 cash deposit was a big surprise...I had a $100 bill, but they were not allowed to accept a $100 bill. Fortunately my husband and I were able to come up with the cash. It was not indicated anywhere during the booking process that there was this required deposit.
The staff was EXCELLENT, very kind and courteous. We did get the deposit back back but doubt we would ever stay there again.
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酒店回复: Dear Valued Guest: Thank you so much for taking the time to leave a review for our team and for letting us know where improvement was needed. We appreciate your feedback. We look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management
5.0分
其他
The staff is great.The rooms are clean and all around it's a pretty decent place
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酒店回复: Dear Valued Guest: Thank you so much for taking the time to leave a review for our team. We appreciate your feedback and look forward to serving your lodging needs again in the future here at the Americas Best Value Inn - Kelso, WA. Sincerely, Hotel Management
一切都很满意，是个睡觉休息的好地方，服务一流，给了我们有过道的房间，很安静，而且我们需要额外的被子也提供了，休息得很好，入住和退房都很快！旁边有河
好服务
Mold, ants, and cigarette burn in the blankets. No amenities, no coffee, no hair dryer and one power ***** of electrical outlets
A staff member agreed to do a refund and cancel because of I mishap on their end that caused me to rent another motel room at the same time as this one because it was never canceled the email from them said it was then she back pedaled all of a sudden and didn't turn it around on me and made me feel like I was guilty for doing something wrong and then accuse me of talking too fast and raising my voice when my voice was slightly louder because I was upset and defensive but I definitely was not raising my voice at her it was just very manipulative and counterproductive and unprofessional and I will not be coming back here
Clean room and comfy bed only issue was the train track noise from across the street at night if u get the back building
The room was exactly what I was looking for. Simple, clean, comfortable and a reasonable rate. The roadside room was a bit noisy, but was ok late evening.
Friendly staff who helped with any curiosities about the stay and ensured I knew how to get the bonus amenities.
It’s what you expect. Staff was very nice but, the only downside was no pets and their hotel rooms doors was a pain by not opening. You’ve to jiggle it a couple of times in order to get into your room. Overall, it was decent for what you pay for.
The unexpected policy of a $75 cash deposit was a big surprise...I had a $100 bill, but they were not allowed to accept a $100 bill. Fortunately my husband and I were able to come up with the cash. It was not indicated anywhere during the booking process that there was this required deposit.
The staff was EXCELLENT, very kind and courteous. We did get the deposit back back but doubt we would ever stay there again.
The staff is great.The rooms are clean and all around it's a pretty decent place