酒店回复: Dear John,Thank you for staying with us at Quality Inn Tomah and for taking a moment to share your thoughts. We appreciate your visit and would love to hear more about how we can make your next stay even better.If there's anything specific we can improve on, please don’t hesitate to let us know. We hope to welcome you back again soon!Warm regards,Ann McCasterGeneral ManagerQuality Inn Tomah
3.0分
其他
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Parking was plentiful and safe. Room was close to parking area for moving luggage. Bathtub/shower unit was grossly dirty and grimy- looks like someone washed their boots in it. The cleaning staff did not catch that? I went to front desk with a photo and the kind clerk immediately changed my room. They gave me an upstairs room instead but that room had no towels. I came back and the kind clerk at the front desk provided me with clean towels. After all the drama, I finally got some sleep / bed was comfortable. Plenty of dining options nearby and also fuel stops. I would stay here again if I’m in the area.
3.0分
家庭亲子
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Room had a very strong smell of not an appealing room freshener. Bed was comfortable. Little hot water in bathroom sink, although the shower was ok. Breakfast options were very limited and didnt seem fresh. No elevator (which I didnt notice on the website)
3.0分
家庭亲子
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Property didn’t have an elevator! Coffee at buffet didn’t work. Not enough towels, Kleenex, and coffee in room. Had to run up and down stairs . Hard for seniors and no rooms available to change ! Desk receptionists were very kind and room was comfortable.
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酒店回复: Dear Donya,Thank you for your recent stay with us and for taking the time to share your experience. We appreciate your kind words about our front desk staff and the comfort of your room — we’ll be sure to pass along your compliments.We’re very sorry to hear about the challenges you encountered during your stay. We understand how inconvenient it must have been to navigate the stairs, especially for seniors, and we regret that we didn’t have a more accessible room available at the time. While our property does not have an elevator, we do our best to accommodate special requests and will always prioritize first-floor rooms for guests who need them whenever possible.We also apologize for the issues with the coffee at breakfast and the lack of supplies in your room. These are important details, and we’ll be reviewing this with our team to ensure better consistency and responsiveness moving forward.Thank you again for your feedback — it helps us improve. We hope to have the chance to welcome you back and provide a smoother and more enjoyable experience.Sincerely,Ann McCasterGeneral ManagerQuality Inn Tomah
3.0分
其他
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Quality Inn, Tomah, Wisconsin
Our stay was generally good, but a few things stood out.
There was an unusual odor in the bathroom of our room that seriously affected my wife's asthma. It turned out to be the chemicals used to clean the bathroom. We were told by management that if the chemicals aren't used properly, they leave that odor.
To their credit, we were able to move to another room. However, the tub in the room was dirty and the tub faucet was leaking.
The outside access door to the pool area was propped open at 10 p.m., a definite safety issue.
2.0分
商务出差
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Room was clean but bedding worn out. Tub kept dripping. Room smelled of cigarettes. Paper thin walls. Only protein at breakfast was microwaved Jimmy Dean sandwiches and Jif peanut butter. Location is nice but next time I’ll try a different hotel in the same area.
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酒店回复: Dear John,Thank you for taking the time to share your feedback with us. While we’re glad to hear you found the room clean and appreciated our convenient location, we’re truly sorry that other aspects of your stay fell short of expectations.We sincerely apologize for the worn bedding, maintenance issue with the tub, and the lingering smoke smell. This is not the experience we aim to provide, and your comments have been shared with our housekeeping and maintenance teams for immediate attention. We also understand your concerns regarding breakfast and noise, and we’re actively exploring ways to improve the quality and variety of our offerings, as well as enhance overall guest comfort.We appreciate your candid feedback—it helps us better serve future guests. While we're sorry to hear you may try another hotel, we hope you’ll reconsider and give us another chance to provide the stay you deserve.Warm regards,Ann McCasterGeneral ManagerQuality Inn Tomah
3.0分
其他
Towel rack coming off wall, tub finish wearing off, room is spelled A little bit like smoke. However, manager did email me back directly to apologize.
3.0分
其他
Floor was a little dirty and slight stain on bed sheets when entered room didnt use the pool it was tiny and water didnt look clear
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酒店回复: Dear Matt,Thank you for your feedback and for choosing to stay with us at Quality Inn Tomah. I’m very sorry to hear that your room did not meet your expectations upon arrival. Cleanliness is a top priority for us, and I apologize for the condition of the floor and the stain you noticed on the sheets—this is certainly not the standard we aim to uphold.We’ve shared your comments with our housekeeping team to ensure closer attention to detail moving forward. Additionally, we will be checking our pool area to ensure water clarity and overall presentation consistently meet our guests’ expectations.We appreciate you bringing these issues to our attention, and we hope you’ll consider giving us another chance to provide a more comfortable experience in the future.Sincerely,Ann McCasterGeneral ManagerQuality Inn Tomah
2.0分
其他
Indoor pool was cold. Room had the AC running when we entered but it still smelled musty and felt high in humidity
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酒店回复: Dear Brent,Thank you for sharing your feedback about your recent stay at Quality Inn Tomah. I’m sorry to hear that your experience didn’t meet expectations, particularly regarding the temperature of our indoor pool and the condition of your room upon arrival.We understand how important comfort is, and we apologize for the musty smell and humidity you encountered. Our team has been made aware of the issue and will be inspecting the room to ensure proper ventilation and air quality moving forward. We're also looking into the pool temperature to ensure it's kept at a comfortable level for all guests.Your comments help us improve, and we truly appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide a better experience in the future.Sincerely,Ann McCasterGeneral ManagerQuality Inn Tomah
非常愉快，早餐选择也很丰富。
好的
Parking was plentiful and safe. Room was close to parking area for moving luggage. Bathtub/shower unit was grossly dirty and grimy- looks like someone washed their boots in it. The cleaning staff did not catch that? I went to front desk with a photo and the kind clerk immediately changed my room. They gave me an upstairs room instead but that room had no towels. I came back and the kind clerk at the front desk provided me with clean towels. After all the drama, I finally got some sleep / bed was comfortable. Plenty of dining options nearby and also fuel stops. I would stay here again if I’m in the area.
Room had a very strong smell of not an appealing room freshener. Bed was comfortable. Little hot water in bathroom sink, although the shower was ok. Breakfast options were very limited and didnt seem fresh. No elevator (which I didnt notice on the website)
Property didn’t have an elevator! Coffee at buffet didn’t work. Not enough towels, Kleenex, and coffee in room. Had to run up and down stairs . Hard for seniors and no rooms available to change ! Desk receptionists were very kind and room was comfortable.
Quality Inn, Tomah, Wisconsin
Our stay was generally good, but a few things stood out.
There was an unusual odor in the bathroom of our room that seriously affected my wife's asthma. It turned out to be the chemicals used to clean the bathroom. We were told by management that if the chemicals aren't used properly, they leave that odor.
To their credit, we were able to move to another room. However, the tub in the room was dirty and the tub faucet was leaking.
The outside access door to the pool area was propped open at 10 p.m., a definite safety issue.
Room was clean but bedding worn out. Tub kept dripping. Room smelled of cigarettes. Paper thin walls. Only protein at breakfast was microwaved Jimmy Dean sandwiches and Jif peanut butter. Location is nice but next time I’ll try a different hotel in the same area.
Towel rack coming off wall, tub finish wearing off, room is spelled A little bit like smoke. However, manager did email me back directly to apologize.
Floor was a little dirty and slight stain on bed sheets when entered room didnt use the pool it was tiny and water didnt look clear
Indoor pool was cold. Room had the AC running when we entered but it still smelled musty and felt high in humidity