Bathroom need to be renovated entrance to hotel needs better signage, room window blackout curtain did do its jobs walls don’t have sound insulation and can hear the neighbors
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酒店回复: Dear Rey,Thank you for sharing your feedback. We understand that the condition of the bathroom and the need for better signage at the entrance are important aspects for our guests. We're also sorry to hear about the sound insulation issues you experienced. Your comments will help us focus on the areas in need of improvement. We truly appreciate your insights.
3.0分
其他
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The sataff was very awesome. However, room 322 Air conditioner both of them was leaking and i had to wmpty the buckets. It started molding making me sick. I had to switch rooms and i had been in 322 for some weeks. The dressor drawer broke off himges. Staff was very respectful and great customer service. Breakfast ran out of biscuits and other food at times
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酒店回复: Dear Katrina,Thank you for sharing your experience. It’s wonderful to hear that you found the staff to be awesome and respectful; they truly strive to provide great service. We sincerely apologize for the issues you encountered with the air conditioning and the dresser drawer, as well as the breakfast availability. Your feedback is valuable, and we’ll be sure to address these concerns to improve future stays. Thank you for your understanding and for bringing this to our attention.
5.0分
其他
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It was a last minute stay cause the A/C at our apartment went out. The cost for the room wasn't that bad for the time that we stayed. The people were friendly and the breakfast was decent as well.
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酒店回复: Dear Jason,Thank you for sharing your experience! It's great to hear that you found the accommodations comfortable and that our team was friendly. We’re glad you enjoyed the breakfast as well. Your feedback means a lot to us!
3.0分
其他
The hotel staff is friendly, and accommodating. My room furnishings were dated, but clean.
The signage to turn in for entry could be more visible.
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酒店回复: Dear Verified,Thank you for your feedback. It's great to hear that you found our staff friendly and accommodating. We appreciate your comments about the room furnishings and signage; your input is valuable as we strive to enhance our guest experience. We hope to have the opportunity to welcome you back in the future.
1.0分
家庭亲子
That place was filthy, they had roaches, it smelled weird (like a nursing home) and the elevator didn’t work
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酒店回复: Hi Dominique,We are sorry to hear about your experience. Cleanliness, comfort, and functionality are top priorities for us, and we will share your concerns with the team to address these issues. We hope you’ll give us another chance to provide a better stay in the future.
2.0分
其他
Weekend stay
Horrible smell throughout the whole building, and the elevator stop working at one point.
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酒店回复: Hi Ashley,We sincerely apologise for the unpleasant experience you had during your weekend stay. The smell throughout the building and the elevator issue are certainly not the standards we aim to provide. We will share your feedback with the team to address these problems and improve the overall guest experience. Thank you for bringing this to our attention.
1.0分
家庭亲子
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It was a late check in and the gentleman behind the desk was very kind and helpful. The area was a bit scary but that was not the fault of the hotel. When we got to our room it was awful the carpet felt nasty, I did not remove my shoes. The tiles on the floor in the bathroom were broken. The bathroom mirror was shattered. The toilet seat was broken. The bed was so hard. I will not stay at a Wyndham again.
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酒店回复: Hi Lorrie,We sincerely apologise for the issues you encountered during your stay. It’s disappointing to hear about the condition of the room, especially the cleanliness and maintenance concerns. We understand how frustrating this must have been, and we will address these issues with the team to ensure improvements are made. Your feedback is invaluable, and we hope to have the opportunity to provide you with a much better experience in the future. Thank you for bringing this to our attention.
1.0分
其他
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The rooms were not clean and maintenance was not kept up well. My ceiling caved in and me and my son had to sleep in that room all night and I was not reimbursed for my stay there.
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酒店回复: Hi Todd,We sincerely apologise for the issues you encountered during your stay. This is not the experience we aim to provide, and we regret that maintenance and cleanliness were not up to standard. We will make sure to address these concerns with the team. Please feel free to reach out to the property directly so we can discuss this matter further and work towards a resolution.
5.0分
其他
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Baymont by Wyndham was my definitely home away from. It was extremely clean everywhere I looked and the smell of the property was fresh and clean smelling all day long. So quiet. Everyone was so respectful.
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酒店回复: Hi Vickey,Thank you for your kind feedback. We are so pleased to hear that you had such a positive experience at Baymont by Wyndham. It's wonderful to know that the cleanliness, fresh atmosphere, and peaceful environment made your stay enjoyable. We truly appreciate your comments and look forward to welcoming you back for another great stay.
下次还要入住
Bathroom need to be renovated entrance to hotel needs better signage, room window blackout curtain did do its jobs walls don’t have sound insulation and can hear the neighbors
The sataff was very awesome. However, room 322 Air conditioner both of them was leaking and i had to wmpty the buckets. It started molding making me sick. I had to switch rooms and i had been in 322 for some weeks. The dressor drawer broke off himges. Staff was very respectful and great customer service. Breakfast ran out of biscuits and other food at times
It was a last minute stay cause the A/C at our apartment went out. The cost for the room wasn't that bad for the time that we stayed. The people were friendly and the breakfast was decent as well.
The hotel staff is friendly, and accommodating. My room furnishings were dated, but clean.
The signage to turn in for entry could be more visible.
That place was filthy, they had roaches, it smelled weird (like a nursing home) and the elevator didn’t work
Weekend stay
Horrible smell throughout the whole building, and the elevator stop working at one point.
It was a late check in and the gentleman behind the desk was very kind and helpful. The area was a bit scary but that was not the fault of the hotel. When we got to our room it was awful the carpet felt nasty, I did not remove my shoes. The tiles on the floor in the bathroom were broken. The bathroom mirror was shattered. The toilet seat was broken. The bed was so hard. I will not stay at a Wyndham again.
The rooms were not clean and maintenance was not kept up well. My ceiling caved in and me and my son had to sleep in that room all night and I was not reimbursed for my stay there.
Baymont by Wyndham was my definitely home away from. It was extremely clean everywhere I looked and the smell of the property was fresh and clean smelling all day long. So quiet. Everyone was so respectful.