The pictures and reviews of the hotel make it look much nicer than it is. There were places in the hallways where the wallpaper was stapled down. The hallways smelled of mist and smoke. The hotel has noticeable wear that is not being updated. The staff was nice.
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酒店回复: Dear Maranda,Thank you for sharing your feedback. We regret to hear that your experience did not meet your expectations, particularly regarding the condition of the hotel and the ambiance in the hallways. Your comments about the wallpaper and scent feedback are important, as we strive to create a pleasant environment for our guests. We appreciate your recognition of our staff's efforts and will take your observations into account for future improvements.
5.0分
商务出差
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I had to come back
From the time I walked in the door I was greeted with a big smile and a smell of welcoming to a home away from home staycay. The atmosphere was so welcoming. Very clean room. Such great upkept of the grounds.
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酒店回复: Dear Vickey,Thank you so much for sharing your wonderful experience! It’s truly heartwarming to hear that you felt welcomed and enjoyed the cleanliness and atmosphere of our space. We appreciate your kind words and look forward to welcoming you back again soon!
3.0分
情侣出游
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The road leading to the hotel was hidden and the sign was knocked down. The tub did not have any safety grips so it was slippery. We only had our room cleaned once during our 4 night stay. The coffee made for complimentary breakfast was horrible. On the plus side, the staff is friendly and customer oriented.
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酒店回复: Dear Suzanne,Thank you for sharing your feedback. We're glad to hear that you found our staff friendly and customer-oriented. We sincerely apologize for the issues you encountered with the road signage, room cleaning, and the coffee quality. Your concerns are important to us, and we appreciate you bringing them to our attention. We'll work on improving these aspects for future guests.
3.0分
商务出差
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Bathroom need to be renovated entrance to hotel needs better signage, room window blackout curtain did do its jobs walls don’t have sound insulation and can hear the neighbors
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酒店回复: Dear Rey,Thank you for sharing your feedback. We understand that the condition of the bathroom and the need for better signage at the entrance are important aspects for our guests. We're also sorry to hear about the sound insulation issues you experienced. Your comments will help us focus on the areas in need of improvement. We truly appreciate your insights.
3.0分
其他
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The sataff was very awesome. However, room 322 Air conditioner both of them was leaking and i had to wmpty the buckets. It started molding making me sick. I had to switch rooms and i had been in 322 for some weeks. The dressor drawer broke off himges. Staff was very respectful and great customer service. Breakfast ran out of biscuits and other food at times
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酒店回复: Dear Katrina,Thank you for sharing your experience. It’s wonderful to hear that you found the staff to be awesome and respectful; they truly strive to provide great service. We sincerely apologize for the issues you encountered with the air conditioning and the dresser drawer, as well as the breakfast availability. Your feedback is valuable, and we’ll be sure to address these concerns to improve future stays. Thank you for your understanding and for bringing this to our attention.
5.0分
其他
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It was a last minute stay cause the A/C at our apartment went out. The cost for the room wasn't that bad for the time that we stayed. The people were friendly and the breakfast was decent as well.
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酒店回复: Dear Jason,Thank you for sharing your experience! It's great to hear that you found the accommodations comfortable and that our team was friendly. We’re glad you enjoyed the breakfast as well. Your feedback means a lot to us!
3.0分
其他
The hotel staff is friendly, and accommodating. My room furnishings were dated, but clean.
The signage to turn in for entry could be more visible.
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酒店回复: Dear Verified,Thank you for your feedback. It's great to hear that you found our staff friendly and accommodating. We appreciate your comments about the room furnishings and signage; your input is valuable as we strive to enhance our guest experience. We hope to have the opportunity to welcome you back in the future.
1.0分
家庭亲子
That place was filthy, they had roaches, it smelled weird (like a nursing home) and the elevator didn’t work
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酒店回复: Hi Dominique,We are sorry to hear about your experience. Cleanliness, comfort, and functionality are top priorities for us, and we will share your concerns with the team to address these issues. We hope you’ll give us another chance to provide a better stay in the future.
2.0分
其他
Weekend stay
Horrible smell throughout the whole building, and the elevator stop working at one point.
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酒店回复: Hi Ashley,We sincerely apologise for the unpleasant experience you had during your weekend stay. The smell throughout the building and the elevator issue are certainly not the standards we aim to provide. We will share your feedback with the team to address these problems and improve the overall guest experience. Thank you for bringing this to our attention.
下次还要入住
The pictures and reviews of the hotel make it look much nicer than it is. There were places in the hallways where the wallpaper was stapled down. The hallways smelled of mist and smoke. The hotel has noticeable wear that is not being updated. The staff was nice.
I had to come back
From the time I walked in the door I was greeted with a big smile and a smell of welcoming to a home away from home staycay. The atmosphere was so welcoming. Very clean room. Such great upkept of the grounds.
The road leading to the hotel was hidden and the sign was knocked down. The tub did not have any safety grips so it was slippery. We only had our room cleaned once during our 4 night stay. The coffee made for complimentary breakfast was horrible. On the plus side, the staff is friendly and customer oriented.
Bathroom need to be renovated entrance to hotel needs better signage, room window blackout curtain did do its jobs walls don’t have sound insulation and can hear the neighbors
The sataff was very awesome. However, room 322 Air conditioner both of them was leaking and i had to wmpty the buckets. It started molding making me sick. I had to switch rooms and i had been in 322 for some weeks. The dressor drawer broke off himges. Staff was very respectful and great customer service. Breakfast ran out of biscuits and other food at times
It was a last minute stay cause the A/C at our apartment went out. The cost for the room wasn't that bad for the time that we stayed. The people were friendly and the breakfast was decent as well.
The hotel staff is friendly, and accommodating. My room furnishings were dated, but clean.
The signage to turn in for entry could be more visible.
That place was filthy, they had roaches, it smelled weird (like a nursing home) and the elevator didn’t work
Weekend stay
Horrible smell throughout the whole building, and the elevator stop working at one point.