酒店回复: Hello Gabriel,Agradecemos que te hayas tomado el tiempo para compartir tu opinión. Nos alegra que tu estancia haya sido aceptable, aunque lamentamos que no cumplió completamente con tus expectativas. Tus comentarios son importantes y se irán considerando para mejorar nuestros servicios y experiencias futuras. Esperamos que en tu próxima visita tu experiencia sea más satisfactoria, ya que nuestra meta es ofrecer momentos memorables a todos nuestros huéspedes.
5.0分
其他
原文
翻译提供方：Google
非常好
4.0分
其他
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Convenient stay
Staff was very polite and helpful. The shower head was excellent, lol. Beds weren’t the most comfortable, but doable for a 1-2 night stay. Breakfast was done very well as well.
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酒店回复: Hello Travis,Thank you for your feedback! We're glad you enjoyed the polite service from our staff, the quality of the shower, and the breakfast offerings. We appreciate your comments about the beds, as guest comfort is important to us. We hope to welcome you back for another stay in the future, where you can enjoy more of what we have to offer.
4.0分
其他
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overall, the hotel was really nice and the staff was even nicer but when I got into my room, I found a dirty washcloth with curly hair on it hanging in the shower and I was woke up at 6 AM by a car alarm continuously going off. I understand the hotel does not have control over that, but the washcloth was an honest but nasty mistake. Overall i would stay here again if i was in the area. Thank you
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酒店回复: Hello Khadisha,Thank you for your feedback and for highlighting both our hotel and staff positively. We strive for high standards of cleanliness and your comments regarding the washcloth will be shared with our housekeeping team to ensure improvements. We appreciate your understanding regarding the external noise and are glad to hear you would consider staying with us again in the future. Safe travels!
5.0分
其他
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Friendly professional staff, nice clean room, comfortable beds, which was nice to come back to after a long day of walking around the fair. Was a nice variety for breakfast next morning. Thank you
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酒店回复: Hello Gina,Thank you for sharing your positive experience with our friendly staff and comfortable accommodations. We're glad you enjoyed the variety at breakfast and that it helped you rejuvenate after a long day at the fair. Your feedback is valuable to us, and we hope to welcome you back for another enjoyable stay in the future.
3.0分
家庭亲子
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We were waiting at the front desk over 10 minutes to check in. 11pm.
Front desk lady was helping guests in front of us, but absolutely no acknowledgement we are waiting right next. No hello, nothing. Very poor customer service.
Other than that pretty good place. Rusty bath tub, but clean overall. Decent breakfast
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酒店回复: Hello urszula,Thank you for sharing your feedback regarding your recent stay. We appreciate your observation about the check-in experience, as well as your comments on the cleanliness and breakfast offerings. Your insights will be shared with the team to help enhance our service. We are glad to hear that you found the property decent overall and hope to welcome you back in the future for an improved experience.
2.0分
其他
The room was not clean. We found both roaches and a lizard in the room whilst staying there.
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酒店回复: Hello Alexandro,Thank you for sharing your feedback about your recent stay. We take cleanliness very seriously and appreciate hearing about your experience. We will ensure your comments are reviewed with our housekeeping team to enhance our standards. Your observations are invaluable in helping us maintain a comfortable environment for all our guests. Thank you for bringing this to our attention.
5.0分
家庭亲子
Hotel was clean and close to SC Columbia airport. Family of five was comfortable in the hotel room. Yes to the hotel.
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酒店回复: Hello Kerry,Thank you for your positive feedback regarding the cleanliness and comfort of your room. It's great to hear that you and your family felt at home during your stay. We appreciate your recommendation and hope to welcome you back for another enjoyable visit in the future. Additionally, we invite you to share any further insights directly with our management to enhance our guests' experiences.
1.0分
其他
Black Mold On The Ceiling in The bathroom which if the maids had wiped down the shower walls it would have been blatantly obvious!!!!
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酒店回复: Hello Matthew,Thank you for your feedback regarding your stay. We take cleanliness very seriously, and your concerns about the bathroom conditions are noted. We will ensure that our housekeeping team is reminded about thorough inspections and cleaning protocols. Your comments help us maintain our standards, and we appreciate you bringing this to our attention. We hope you consider staying with us again in the future to experience our commitment to improvement.
3.0分
其他
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I chose the property because it offered an airport shuttle. But when I called several times from the airport at around 11:00 PM, there was no answer. I paid for a ride. When I arrived at the hotel, one employee was outside sitting on the porch and a friend of his was inside the lobby sleeping on the sofa.
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酒店回复: Hello Laura,We appreciate your feedback regarding your recent experience. It’s important to us that our guests have a seamless arrival process, and we understand how frustrating this situation must have been for you. Your comments about the airport shuttle service and staff presence will be shared with management for further consideration. Thank you for bringing this to our attention, and we hope you had an otherwise pleasant stay.
还行，但我不太喜欢
非常好
Convenient stay
Staff was very polite and helpful. The shower head was excellent, lol. Beds weren’t the most comfortable, but doable for a 1-2 night stay. Breakfast was done very well as well.
overall, the hotel was really nice and the staff was even nicer but when I got into my room, I found a dirty washcloth with curly hair on it hanging in the shower and I was woke up at 6 AM by a car alarm continuously going off. I understand the hotel does not have control over that, but the washcloth was an honest but nasty mistake. Overall i would stay here again if i was in the area. Thank you
Friendly professional staff, nice clean room, comfortable beds, which was nice to come back to after a long day of walking around the fair. Was a nice variety for breakfast next morning. Thank you
We were waiting at the front desk over 10 minutes to check in. 11pm.
Front desk lady was helping guests in front of us, but absolutely no acknowledgement we are waiting right next. No hello, nothing. Very poor customer service.
Other than that pretty good place. Rusty bath tub, but clean overall. Decent breakfast
The room was not clean. We found both roaches and a lizard in the room whilst staying there.
Hotel was clean and close to SC Columbia airport. Family of five was comfortable in the hotel room. Yes to the hotel.
Black Mold On The Ceiling in The bathroom which if the maids had wiped down the shower walls it would have been blatantly obvious!!!!
I chose the property because it offered an airport shuttle. But when I called several times from the airport at around 11:00 PM, there was no answer. I paid for a ride. When I arrived at the hotel, one employee was outside sitting on the porch and a friend of his was inside the lobby sleeping on the sofa.