酒店回复: Dear Jasmin,We sincerely apologize for the inconvenience and disappointment you experienced during your stay. Your feedback is deeply concerning, and we take these issues very seriously. It is clear that the room you were assigned and the conference room were not up to our standards, and we are sorry for the condition in which you found them. This does not reflect the experience we strive to provide to our guests. We will be addressing the cleanliness and maintenance issues you've raised with our team immediately, including the state of the room, the broken AC, and the lack of proper amenities. Additionally, your feedback about the conference room is being shared with the appropriate departments to ensure that this situation does not happen again. We understand how important your daughter’s party was, and we regret that the venue caused delays and issues. Thank you for bringing these concerns to our attention, and we truly hope you will consider giving us another chance to make it right.Sincerely, Hotel Management
酒店回复: Dear Nancy,We apologize for the issues you encountered during your stay. We're truly sorry to hear about the ice machines being unavailable, the condition of the sheets, and the noise disturbance. Your experience does not meet our usual standards, and we’ll be addressing these concerns with our team. We understand your frustration and appreciate your feedback, as it helps us improve. We hope you'll consider giving us another chance to provide a better experience in the future.Sincerely, Hotel Manager
2.0分
其他
原文
翻译提供方：Google
床头柜上之前客人留下的痕迹没有擦拭干净。冰箱黏糊糊的。地毯上满是灰尘和污渍。繁忙的夜晚停车位很少。
展开
酒店回复: Dear Guest,We sincerely apologize for the issues you encountered during your stay. Cleanliness is a top priority for us, and it’s disappointing to hear that the nightstand, refrigerator, and carpets did not meet our standards. Additionally, we understand how frustrating limited parking can be, especially on busy nights. Your feedback is important to us, and we will address these concerns with our team to ensure improvements are made. We appreciate you bringing this to our attention and hope to provide a better experience next time.Sincerely, Hotel Manager
3.0分
情侣出游
原文
翻译提供方：Google
遇到卡无法打开游泳池和健身房入口的问题，并且所有制冰机都处于故障状态。
展开
酒店回复: Dear Tamara,We apologize for the inconvenience you experienced with the card access to the pool and gym, as well as the issues with the ice machines. These are not the standards we strive for, and we understand how frustrating this must have been. Please know we are addressing these concerns to prevent future occurrences. We appreciate your feedback and hope to provide a more seamless and enjoyable experience on your next visit.Sincerely, Hotel Manager
3.0分
其他
展开
The room smelled, the remote didn’t work, the shampoo bottle in the shower was empty, there was no shower gel dispenser and no bar soap whatsoever so no soap of any kind, the light switch cover inside our room was busted, there was dirt and grime in the corner of the elevator, the bathroom floor was dirty, the wall by the 3rd floor elevator was smeared and dirty, the hot tub was 4” too low water level and lukewarm, and and the swimming area wasn’t taken care of and had no towels, the water. The workers weren’t rude, but they were apathetic. The breakfast had scrambled eggs and a few biscuits, and waffles to make but no meat. For the experience, this hotel stay should have cost half the price!
展开
酒店回复: Dear Guest,Thank you for taking the time to provide such a thorough account of your stay. Your feedback regarding the room condition, amenities, cleanliness, and maintenance of shared areas has been shared with our housekeeping and operations teams for immediate attention. It is reassuring to know that our team remained courteous, however, we recognize the importance of delivering attentive service and a consistently well-kept environment. Your comments will help us enhance the overall guest experience moving forward.Sincerely, Hotel Management
2.0分
家庭亲子
展开
The room seemed fairly cleaned. We had issues with the microwave and after asking two times I was finally told that I had to have the light switch on for it to work. The staff was very friendly and parking was sufficient.
展开
酒店回复: Dear Guest,Thank you for sharing your experience. We are glad to hear that you found the room clean and our staff friendly. We regret the confusion with the microwave and appreciate your patience in resolving the issue. We will ensure our team provides clearer instructions to avoid similar situations in the future. We also appreciate your positive comments about parking and hope to welcome you back for a more seamless experience next time.Sincerely, Hotel Manager
2.0分
其他
展开
The room was not ready when we got there. They were not happy that we booked through a "third party". I was told they charged a lot more for their rooms versus what we were paying. The lady that was in charge of housekeeping was outside smoking. The lady at the front desk kept texting her to see if the room was cleaned/ready. She was out there when we drove up. She finally came in and called someone to check. Before we went up to the room, the lady behind the desk said if we didn't like the room, the only thing she could do was give our money back. We could move to another hotel because they didn't have another room available. We went to the room; it was dirty and the smell was horrible. I tried to find another hotel but could not find one in our budget. We went to Walmart and bought cleaning products to clean our room. We will not be staying at Comfort Inn in Owensboro, KY again. Very disappointed!!!
展开
酒店回复: Dear Guest,Thank you for taking the time to share your detailed experience. Your feedback regarding check-in, housekeeping, and room condition has been noted for immediate review with our management team. We understand how important a clean and welcoming environment is, and your observations will help us focus on improving staff attentiveness, communication, and preparation. We value your input, as it guides us toward maintaining the standards our guests expect and deserve for future stays.Sincerely, Hotel Manager
4.0分
其他
展开
Barbie, Check-in Manager, was EXCELLENT She was friendly and did everything, including o changing our room groom 2nd floor to 3rd because of the horrific smell on the floor & our initial room.
No coffee at breakfast Friday morning!!
Windows, window ceils were filth dirty with black hook and bugs!!
Screens on windows were shredded /torn..
No housekeeping Friday AM. Had to track down housekeeper to clean room, change sheets, scrub window ceils
Extremely loud music and noise Friday night/Sat AM til 4ish kept my room mate and me awake !
I DO NOT RECOMMEND ******* INCLUDE THIS HOTEL ON ITS LIST. THIS FACILITY!!!
展开
酒店回复: Dear Guest,We appreciate your detailed feedback and are pleased to know that Barbie provided excellent service and ensured your room change was handled with care. We regret the inconvenience caused by the cleanliness concerns, noise disturbance, and breakfast service. Your comments have been shared with our housekeeping and management teams for immediate review and improvement. We value your input and remain committed to providing a cleaner, quieter, and more comfortable experience for all our guests.Sincerely, Hotel Management
2.0分
其他
展开
One of the dirtiest hotels I’ve visited in years. My bedding and towels were clean, but the floors, elevator, dining area, lobby were absolutely filthy. There were no other places to stay, so I couldn’t leave. Ice machine didn’t work. The door wouldn’t latch and had to be fixed. There’s mold growing in the window grooves. The staff was friendly and the room was quiet. I was looking forward to a nice stay, but I’m just glad it’s over.
展开
酒店回复: Dear Abby,Thank you for taking the time to share your detailed feedback. We are pleased to know that you found the staff friendly and the room quiet, as these are important aspects of a comfortable stay. Your observations regarding cleanliness, maintenance, and facility issues have been noted with great care, as these areas play a vital role in guest satisfaction. We truly value your perspective and will use your comments to guide improvements for a better guest experience moving forward.Sincerely, Hotel Manager
4.0分
家庭亲子
展开
Lots of shopping options but we did not shop. In town for a family reunion. We've stayed at this motel several times but it has gone downhill a bit since last time we stayed.
展开
酒店回复: Dear John,Thank you for your review and for choosing to stay with us again during your family reunion. We are glad you appreciated the convenient location with plenty of shopping options nearby. Your observation about changes since your last visit is important to us, as it helps highlight where improvements are needed. We truly value your continued trust and will focus on enhancing the overall guest experience to make your next stay more enjoyable and comfortable.Sincerely, Hotel Manager
这是我经历过的最糟糕的一次住宿。房间脏得要命，破烂不堪。两张床的床单上都沾满了血迹和化妆品的痕迹。地毯上沾满了叉子、塑料盖、薯片和其他食物残渣。折叠床下卷着一条脏毯子。房间里到处都是蚂蚁，甚至爬进了我们的衣服里，窗户上还有蜘蛛。浴室非常脏，淋浴间和浴室地板上到处都是头发。除了一个灯泡外，其他灯都没有灯泡，烟雾探测器坏了，挂在墙上。空调吹着暖风，也断成了两半。我非常失望，我们为女儿的派对额外支付了100美元的会议室费用。我们提前三周预订了房间，甚至在当天就早早到了，以确保一切准备就绪。会议室里堆满了危险的电力设备、木块和大量的油漆。浴室里没有纸巾，也没有多余的垃圾袋。这导致她的聚会推迟了 2 个小时，而且由于时间变化，她的大多数客人无法参加。
所有制冰机都没冰！说是坏了！
没有软饮机。不得不要求换房间，因为一张床的床单看起来像是睡过一样。地板起伏不平，像是扭曲了。其他房间和人走动的声音很吵。157美元的房费，真是令人失望！
床头柜上之前客人留下的痕迹没有擦拭干净。冰箱黏糊糊的。地毯上满是灰尘和污渍。繁忙的夜晚停车位很少。
遇到卡无法打开游泳池和健身房入口的问题，并且所有制冰机都处于故障状态。
The room smelled, the remote didn’t work, the shampoo bottle in the shower was empty, there was no shower gel dispenser and no bar soap whatsoever so no soap of any kind, the light switch cover inside our room was busted, there was dirt and grime in the corner of the elevator, the bathroom floor was dirty, the wall by the 3rd floor elevator was smeared and dirty, the hot tub was 4” too low water level and lukewarm, and and the swimming area wasn’t taken care of and had no towels, the water. The workers weren’t rude, but they were apathetic. The breakfast had scrambled eggs and a few biscuits, and waffles to make but no meat. For the experience, this hotel stay should have cost half the price!
The room seemed fairly cleaned. We had issues with the microwave and after asking two times I was finally told that I had to have the light switch on for it to work. The staff was very friendly and parking was sufficient.
The room was not ready when we got there. They were not happy that we booked through a "third party". I was told they charged a lot more for their rooms versus what we were paying. The lady that was in charge of housekeeping was outside smoking. The lady at the front desk kept texting her to see if the room was cleaned/ready. She was out there when we drove up. She finally came in and called someone to check. Before we went up to the room, the lady behind the desk said if we didn't like the room, the only thing she could do was give our money back. We could move to another hotel because they didn't have another room available. We went to the room; it was dirty and the smell was horrible. I tried to find another hotel but could not find one in our budget. We went to Walmart and bought cleaning products to clean our room. We will not be staying at Comfort Inn in Owensboro, KY again. Very disappointed!!!
Barbie, Check-in Manager, was EXCELLENT She was friendly and did everything, including o changing our room groom 2nd floor to 3rd because of the horrific smell on the floor & our initial room.
No coffee at breakfast Friday morning!!
Windows, window ceils were filth dirty with black hook and bugs!!
Screens on windows were shredded /torn..
No housekeeping Friday AM. Had to track down housekeeper to clean room, change sheets, scrub window ceils
Extremely loud music and noise Friday night/Sat AM til 4ish kept my room mate and me awake !
I DO NOT RECOMMEND ******* INCLUDE THIS HOTEL ON ITS LIST. THIS FACILITY!!!
One of the dirtiest hotels I’ve visited in years. My bedding and towels were clean, but the floors, elevator, dining area, lobby were absolutely filthy. There were no other places to stay, so I couldn’t leave. Ice machine didn’t work. The door wouldn’t latch and had to be fixed. There’s mold growing in the window grooves. The staff was friendly and the room was quiet. I was looking forward to a nice stay, but I’m just glad it’s over.
Lots of shopping options but we did not shop. In town for a family reunion. We've stayed at this motel several times but it has gone downhill a bit since last time we stayed.