酒店回复: Hello Guadalupe, We are sorry to hear about your experience and appreciate your feedback. Guest satisfaction is important to us, and we will address the cleanliness issues mentioned with our housekeeping team. Our goal is to provide a comfortable stay for all our guests. Thank you for bringing this to our attention.
5.0分
家庭亲子
原文
翻译提供方：Google
早餐
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酒店回复: Thank you for the wonderful rating! We truly appreciate you choosing to stay with us. Your suggestion about offering more breakfast options is noted, and we’re always exploring improvements. We’d love to have you back anytime!
4.0分
其他
原文
翻译提供方：Google
不
1.0分
商务出差
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One of the worst hotels I have stayed in. Floor and bathroom was filthy. Could see daylight around the entire room door. Paid for two night stay but only stayed one, because when we returned to the hotel the next evening the room had not been touched. Not cleaned, trash taken, or refreshed with clean linens. Requested a refund and the front desk was rude and refused. Would not recommend!!
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酒店回复: Thank you for taking the time to share your feedback. I’m truly sorry to hear that your stay didn’t meet your expectations. We always want our guests to feel comfortable and taken care of, so it’s disappointing to learn we fell short for you.Regarding the housekeeping service, our hotel provides full service on Tuesdays and Fridays only, and this policy is clearly stated on the registration card that all guests review, initial, and sign at check-in. I apologize if this caused any confusion or inconvenience during your stay.Your comments about cleanliness and the condition of the door are being addressed with our housekeeping and maintenance teams immediately. That’s not the standard we aim for, and I appreciate you bringing it to our attention so we can correct it.As for the interaction at the front desk, I’m very sorry you felt the service was rude. We pride ourselves on respectful and helpful communication, and I will be following up with staff to ensure every guest is treated with courtesy. It is required for third party reservations to go through where they booked for any discounts or refunds I might add so maybe it may have been an issue with miscommunication.We never want a guest to leave unhappy, and although we wish the experience had been better, we do appreciate your feedback—it helps us improve moving forward.
1.0分
其他
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Better hope you don't get room 230. Too long of a story but insane. The girl at the front desk has absolutely terrible customer service. Will likely not stay here again next time in town.
1.0分
其他
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Horrible. People do live here and take up a lot of the place. They are extremely loud, and when I read the reviews I thought, well maybe they are just not used to louder people. Nope! They were out there revving their engines just for fun. There was cigarette burns on the sheets when we first got there. My husband went to tell the person who was at the desk and she was like oh I don’t think so, it’s non smoking. Nope it was there! Then one on the toilet seat. Oh and toilets….there were some under the stairs, just hanging out. Checking in… I stood there for almost 10 minutes calling the number the sign says and no response. The room was just over all gross. I didn’t expect anything when I booked it when being a vendor at an event, but it went below nothing. Oh yeah! And the AC was off when we walked in… I understand wanting to save on energy but I had to knock it down to 60 to get it to cool off the little bit it did. Last comment, the dang smoke detector was on the fridge! Not on the ceiling.
But if you need a roof over your head and somewhere with running water and zero expectation then you found the right place. Otherwise…I wouldn’t send my not so friendly people here.
3.0分
商务出差
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Rushed to pay short stay rushed to depart n vacay
No breakfast just served coffee from 6 am to 9am all the way by front office n vending machines with hardly any variety of choices and no.coffee maker in room at all and only one towel and phone.didnt even have a cord to be hooked up.for a wake up call plus housekeeping repeatedly knocking every 5 to 7 min an hr before check out was very disturbing felt rushed out
1.0分
其他
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Read this before booking
Room was okay for an inexpensive room. However, this hotel was packed with rowdy drunken laborers. We arrived at 11pm. The yelling and drinking party outside of our room went on until 12:30 am at least. The next morning the parking lot was strewn with trash and dozens of beer cans all down the sidewalk. Our car had 6 Modelo beer cans next to it. On our return today we couldn't find parking anywhere near our room due to badly parked work trucks. One guy in a big truck drove his truck up a 45 degree hillside adjacent to our parking area and ripped his bumper off. Another guy was gunning his engine and spinning his tires outside of our room. Guests left dirty boots and socks outside of their rooms and someone has a broken down grill outside of their room. I would swear there was pot being grown next to eggplant in the beds around the hotel. The best thing I could say is that the bed was comfortable.
3.0分
家庭亲子
First room wasn't serviced yet and the second alright. Outside is filthy and littered with cigarette butts. Everything is run down.
员工很友好，位置很方便。
如果你打算住一晚，如果是紧急情况也没什么问题，但事实是条件很差，毯子也不是很干净
早餐
不
One of the worst hotels I have stayed in. Floor and bathroom was filthy. Could see daylight around the entire room door. Paid for two night stay but only stayed one, because when we returned to the hotel the next evening the room had not been touched. Not cleaned, trash taken, or refreshed with clean linens. Requested a refund and the front desk was rude and refused. Would not recommend!!
Better hope you don't get room 230. Too long of a story but insane. The girl at the front desk has absolutely terrible customer service. Will likely not stay here again next time in town.
Horrible. People do live here and take up a lot of the place. They are extremely loud, and when I read the reviews I thought, well maybe they are just not used to louder people. Nope! They were out there revving their engines just for fun. There was cigarette burns on the sheets when we first got there. My husband went to tell the person who was at the desk and she was like oh I don’t think so, it’s non smoking. Nope it was there! Then one on the toilet seat. Oh and toilets….there were some under the stairs, just hanging out. Checking in… I stood there for almost 10 minutes calling the number the sign says and no response. The room was just over all gross. I didn’t expect anything when I booked it when being a vendor at an event, but it went below nothing. Oh yeah! And the AC was off when we walked in… I understand wanting to save on energy but I had to knock it down to 60 to get it to cool off the little bit it did. Last comment, the dang smoke detector was on the fridge! Not on the ceiling.
But if you need a roof over your head and somewhere with running water and zero expectation then you found the right place. Otherwise…I wouldn’t send my not so friendly people here.
Rushed to pay short stay rushed to depart n vacay
No breakfast just served coffee from 6 am to 9am all the way by front office n vending machines with hardly any variety of choices and no.coffee maker in room at all and only one towel and phone.didnt even have a cord to be hooked up.for a wake up call plus housekeeping repeatedly knocking every 5 to 7 min an hr before check out was very disturbing felt rushed out
Read this before booking
Room was okay for an inexpensive room. However, this hotel was packed with rowdy drunken laborers. We arrived at 11pm. The yelling and drinking party outside of our room went on until 12:30 am at least. The next morning the parking lot was strewn with trash and dozens of beer cans all down the sidewalk. Our car had 6 Modelo beer cans next to it. On our return today we couldn't find parking anywhere near our room due to badly parked work trucks. One guy in a big truck drove his truck up a 45 degree hillside adjacent to our parking area and ripped his bumper off. Another guy was gunning his engine and spinning his tires outside of our room. Guests left dirty boots and socks outside of their rooms and someone has a broken down grill outside of their room. I would swear there was pot being grown next to eggplant in the beds around the hotel. The best thing I could say is that the bed was comfortable.
First room wasn't serviced yet and the second alright. Outside is filthy and littered with cigarette butts. Everything is run down.