That was our first experience with kiosk check-in which is slower and impersonal. There were several questionable people hanging around the outside of the building.
1.0分
其他
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When you walk in you need to talk to a person on a kiosk who doesn't speak fluent English, and the monitor doesn't help! The staff was unfriendly, the AC did not work and the room smelled musty. I had to go to the office twice because my card would not open my door! It was a frustrating stay. Next time I'll stay next door where your greeted by smiling humans!
3.0分
情侣出游
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Beds were comfortable. No elevator and check-in staff didn't appear welcoming.woke up to kids slamming doors and loud in the hallway at 1:30am. Common areas dirty and needed vacuuming.
2.0分
家庭亲子
Plenty of different types of food property was run down looks like the place wasn’t cleaned was woken up both nights by drunk people at 3 am
2.0分
其他
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Kiosk check-in from another country. Difficult to hear and communicate. Would be nice to have a human being. Dirty shower curtain, dust on ceiling , no control of AC, not sure when the last time was that they cleaned all surfaces.
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酒店回复: Dear Maureen,Thank you for sharing your feedback. We are very sorry to hear about your experience and the inconvenience caused during your stay. We understand the importance of clear communication at check-in and will work on improving this process.Your comments regarding cleanliness and room maintenance have been noted, and our housekeeping and maintenance teams have been informed to address these concerns promptly.We truly value your input, as it helps us improve the experience for our guests. We hope to have the opportunity to welcome you back and provide you with a much better stay in the future.
2.0分
家庭亲子
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The first room they gave us was foul! We could smell the mildew from the hallway. They wanted to up charge us because the second room they gave us was a 2 bed rather than 1 bed room. Seriously!!?? The first room was a biohazard. The second room was better but the door had a huge gap & we could see into the hallway. The hallway & entry doors were a bit on the rundown side. The tv in the bedroom did not work. The remotes were not programmed. The clerk who came to assist was so stoned he could hardly walk. I think I could have gotten a contact high from the smell of his clothes. I don’t know what happened at check-in. The clerk had issues. I’ve received 7 check in emails - I better not receive 7 charges!
3.0分
家庭亲子
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Strange to check in & out with a kiosk and someone in India or Pakistan. First room had a ceiling fan that was wobbling & noisy & dangerous back down to the lobby (no elevator) to change rooms.
Second day room keys didn’t work - back down to the libby (real person this time).
前台很难理解，而且对她的手机更感兴趣。酒店里有一股霉味。就在客房服务旁边，晚上9点就启动了烘干机。
住在二楼，没有电梯，早餐糟透了
地毯和大厅令人作呕
房间很干净，但需要重新粉刷一下
自助登记亭很不方便，而且很难让人听懂。酒店周围很脏。
That was our first experience with kiosk check-in which is slower and impersonal. There were several questionable people hanging around the outside of the building.
When you walk in you need to talk to a person on a kiosk who doesn't speak fluent English, and the monitor doesn't help! The staff was unfriendly, the AC did not work and the room smelled musty. I had to go to the office twice because my card would not open my door! It was a frustrating stay. Next time I'll stay next door where your greeted by smiling humans!
Beds were comfortable. No elevator and check-in staff didn't appear welcoming.woke up to kids slamming doors and loud in the hallway at 1:30am. Common areas dirty and needed vacuuming.
Plenty of different types of food property was run down looks like the place wasn’t cleaned was woken up both nights by drunk people at 3 am
Kiosk check-in from another country. Difficult to hear and communicate. Would be nice to have a human being. Dirty shower curtain, dust on ceiling , no control of AC, not sure when the last time was that they cleaned all surfaces.
The first room they gave us was foul! We could smell the mildew from the hallway. They wanted to up charge us because the second room they gave us was a 2 bed rather than 1 bed room. Seriously!!?? The first room was a biohazard. The second room was better but the door had a huge gap & we could see into the hallway. The hallway & entry doors were a bit on the rundown side. The tv in the bedroom did not work. The remotes were not programmed. The clerk who came to assist was so stoned he could hardly walk. I think I could have gotten a contact high from the smell of his clothes. I don’t know what happened at check-in. The clerk had issues. I’ve received 7 check in emails - I better not receive 7 charges!
Strange to check in & out with a kiosk and someone in India or Pakistan. First room had a ceiling fan that was wobbling & noisy & dangerous back down to the lobby (no elevator) to change rooms.
Second day room keys didn’t work - back down to the libby (real person this time).
Bathroom floor was sticky. Very small rooms