This is a nice hotel in a great neighborhood. The only problem I had was it was loud. If you are a light sleeper this will be rough. Every time my upstairs neighbor got up the ceiling made noises. Took me a couple hours to figure out what it was. Sounded like someone was walking in my room.
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酒店回复: Dear Hotel Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Franklin, TN. We sincerely appreciate your comments and while we're delighted you found our location and hotel pleasant, I am saddened to hear about the level of noise you mentioned. Please accept our most sincere apologies for your experience. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated.Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for sharing your review with us. I hope you will allow us the opportunity to provide you with an improved experience during your next visit to the area. Sincerely,ErikaRed Roof Management RediResponse Specialist
5.0分
家庭亲子
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The hotel was clean and recently renovated, with comfortable beds and thoughtfully decorated rooms featuring new furniture and bedding. Everything felt fresh and inviting. I had a great stay and would definitely return in the future.
5.0分
家庭亲子
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Our room and bathroom were spacious and clean. The hotel is located in a very convenient location near the interstate, close to gas stations, and a Walgreens is right down the street. It's also close to downtown Franklin. The hotel was quiet and there was ample parking. One thing to keep in mind is that there was no hair dryer in the room (ok because I brought mine!) and also just one small bottle of conditioning shampoo (also ok because I brought plenty of my own toiletries!). I'm sure if you needed more soap and shampoo they'd have some available at the front desk.
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酒店回复: Dear Respected Traveler,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Franklin, TN. We are delighted to hear you enjoyed the spaciousness and cleanliness of your room and bathroom, as well as our convenient location near the interstate, gas stations, Walgreens, and downtown Franklin. We apologize for any disappointment regarding the absence of no hair dryer in your room. Our records show that you booked a Deluxe King Non-Smoking, which, unfortunately, doesn't include those features. If you desire these amenities on your next stay, we recommend selecting a Superior King Non-Smoking for a more enhanced experience.We hope to continue to provide great experiences for you at Red Roof. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,JannaRed Roof ManagementRediResponse Specialist
5.0分
其他
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The room was very clean and the bed was comfortable. Plenty of hot water for showering. Some touch up of walls, ceiling, baseboards is needed. All in all a very good one night stay.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Franklin, TN. We are delighted to hear that you found the room clean and the bed comfortable, and that you appreciated the ample hot water. We also appreciate your feedback regarding the state of the walls and ceiling. Still, we are glad to hear that overall, you enjoyed your stay with us.We hope to continue to provide great experiences for you. Thank you again for your kind words. Red Roof and I would love to provide you with another comfortable stay in the future.Sincerely,DevineRed Roof ManagementRediResponse Specialist
4.0分
家庭亲子
It’s exactly what you would expect from a decent, budget room. Nothing extra, but nothing was missing either.
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酒店回复: Dear Ryan, Thank you for taking the time to share your experience at Red Roof Inn Franklin, TN. I'm glad to hear our budget room met your expectations and provided everything you needed for a comfortable stay. We aim to provide a balanced and reliable experience for our guests.Your positive feedback is greatly appreciated, and we strive to provide a comfortable and accessible experience for all our guests. Thank you for choosing Red Roof. We look forward to hosting you again in the future.Sincerely,ViktorRed Roof ManagementRediResponse Specialist
2.0分
其他
Ants in the carpet and I booked a non-smoking room that REEKED of cigarettes.
2.0分
商务出差
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a) after showering, the entire bathroom floor was wet, creating a slip and fall hazard. The design of the shower stall is such that water comes out under the curtain and bathroom floor tile gets wet and slipperly, which is dangerous
b) the cover of the A/|C unit was loose and appeared to be missing the attachment screws
c) I called in advance of the scheduled booking and asked about "early check-in" - I was told - "no problem - just call us the day of your check in and we should be able to do that for you" - no mention was made of any extra charge
d) I was in surgery, so a friend called to make sure about early check-in - they said "fine"
e) when I arrived I was in a lot of pain (post-op) and unable to speak coherently because of the dental work
f) the staff demanded a $20 fee for the early check in, and didn't seem the least bit concerned about my phsyical condition
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酒店回复: Dear Jerry,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Franklin, TN. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 4/10 score. You indicated that you were unsatisfied with wet floor, no early check in and other concerns you described. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
还可以，卫生还行
没有免费早餐。六点之前没有咖啡，我四点就得起床准备出城，房间里没有咖啡壶。房间里没有吹风机。制冰机也坏了。
出色地
This is a nice hotel in a great neighborhood. The only problem I had was it was loud. If you are a light sleeper this will be rough. Every time my upstairs neighbor got up the ceiling made noises. Took me a couple hours to figure out what it was. Sounded like someone was walking in my room.
The hotel was clean and recently renovated, with comfortable beds and thoughtfully decorated rooms featuring new furniture and bedding. Everything felt fresh and inviting. I had a great stay and would definitely return in the future.
Our room and bathroom were spacious and clean. The hotel is located in a very convenient location near the interstate, close to gas stations, and a Walgreens is right down the street. It's also close to downtown Franklin. The hotel was quiet and there was ample parking. One thing to keep in mind is that there was no hair dryer in the room (ok because I brought mine!) and also just one small bottle of conditioning shampoo (also ok because I brought plenty of my own toiletries!). I'm sure if you needed more soap and shampoo they'd have some available at the front desk.
The room was very clean and the bed was comfortable. Plenty of hot water for showering. Some touch up of walls, ceiling, baseboards is needed. All in all a very good one night stay.
It’s exactly what you would expect from a decent, budget room. Nothing extra, but nothing was missing either.
Ants in the carpet and I booked a non-smoking room that REEKED of cigarettes.
a) after showering, the entire bathroom floor was wet, creating a slip and fall hazard. The design of the shower stall is such that water comes out under the curtain and bathroom floor tile gets wet and slipperly, which is dangerous
b) the cover of the A/|C unit was loose and appeared to be missing the attachment screws
c) I called in advance of the scheduled booking and asked about "early check-in" - I was told - "no problem - just call us the day of your check in and we should be able to do that for you" - no mention was made of any extra charge
d) I was in surgery, so a friend called to make sure about early check-in - they said "fine"
e) when I arrived I was in a lot of pain (post-op) and unable to speak coherently because of the dental work
f) the staff demanded a $20 fee for the early check in, and didn't seem the least bit concerned about my phsyical condition