酒店回复: Dear Guest,Thank you for sharing your experience. We appreciate your feedback, as it helps us understand areas where we need to improve. We take cleanliness and maintenance concerns very seriously and will ensure that your comments are reviewed with the appropriate management team. Your experience is important to us, and we hope that future guests benefit from the necessary improvements.
酒店回复: Hello Gina,Thank you for your thoughtful review! We are delighted to hear that you appreciated the cleanliness, ambiance, and friendliness of our staff. It's wonderful to know that our efforts to maintain the hotel resonate with our guests. We look forward to welcoming you back on your next visit, where we hope to provide you with another satisfying experience.
酒店回复: Hello Cindy A, Thank you for sharing your experience. We're glad to hear that your check-in was quick and that our team was able to assist you with your room placement. It's wonderful to know that you would consider staying with us again and would recommend our hotel to others. We appreciate your feedback and look forward to welcoming you back on your next visit.
酒店回复: Hello Rebekah, Thank you for sharing your feedback about your recent stay. We are glad to hear that your experience was overall good. We appreciate you bringing these cleanliness concerns to our attention, as we strive to maintain high standards. Your comments will be shared with the appropriate team for future improvements to our facilities. Your insights are valuable in helping us enhance the experience for our guests.
4.0分
其他
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The hotel was very clean and the bed was comfortable. It was fairly noisy with people outside even at 1 o’clock, 3 o’clock in the morning talking loudly, Breakfast left a lot to be desired. there was no plain coffee creamer. The only choice was French vanilla and when I ask that if there was some whole milk or plain coffee creamer the attendant,said no just that and pointed at the French vanilla creamer. Anything that ran out during the breakfast time was not replaced. And there was very little concern shown for the fact that several things had ran out. The hotel was fine for an overnight stay. The only negative things was the it says they stand outlimited choice at breakfast and the total non-concern of the staff member.
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酒店回复: Hello John, Thank you for sharing your feedback. We're glad to hear you found the hotel clean and the bed comfortable. We appreciate your comments regarding the noise levels and breakfast options, and we will take them into consideration for future improvements. Your experience with the staff is noted, and we strive to ensure all our guests feel valued. We hope you had a pleasant journey home and will consider staying with us again.
3.0分
其他
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Our shower was dirty, had hair and shampoo on the wall. The hadle to turn the water on wouldn’t stay in place so the water would get hot super fast and we’d have to move it back to cold and watch to make sure it wouldn’t get too hot as it fell, or hold it in place. The beds and were clean and nice but shower was not.
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酒店回复: Hello Lucinda,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the cleanliness of the shower and the water temperature issue. Your insights are valuable to us, as we strive to improve our services and facilities. We'll ensure that your concerns are communicated to the appropriate team for review. We're glad to hear you found the beds to be clean and nice.
4.0分
家庭亲子
The cleanliness in the room could have been a bit better, the tub area especially, but other than that, it was a nice short overnight stay.
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酒店回复: Hello Naomi, Thank you for your feedback. We're glad to hear you enjoyed your overall stay, but we take cleanliness very seriously and will share your comments with our housekeeping team for their review. We appreciate your insights as they help us improve our services for future guests. We hope to have the opportunity to welcome you back for another stay.
5.0分
其他
Your hotel was very close to where i was visiting, very clean and friendly employees
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酒店回复: Hello Robin,Thank you for your positive feedback about our hotel's location and the cleanliness of our facilities. We take great pride in our team's hospitality and are thrilled to hear they made a good impression. Your comments will be shared with the staff, as it motivates us to continue providing excellent service. We hope to welcome you back on your next visit for another enjoyable stay!
4.0分
其他
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We visited our daughter in law at Ft. Campbell. It was perfectly located right next to the gate we needed. The pool was just enough and there was a McDonalds right next door. The rooms were very clean. The bed was pretty comfortable. The waffles for breakfast were great. Staff was very pleasant. No real complaints. If you want clean and comfy this room is good. Basic but good.
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酒店回复: Hello Teresa,Thank you for your feedback. We're delighted to hear that you enjoyed the convenient location, clean accommodations, and friendly staff during your stay. It's great to know that you appreciated the breakfast options and found the bed comfortable. We hope to welcome you back for another pleasant visit in the future and wish you all the best during your travels!
5.0分
家庭亲子
The staff was pleasant and professional at all times. What I didn’t like , was the morning breakfast. It needs improvement
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酒店回复: Hello Clelander,Thank you for sharing your feedback about your stay. We're glad to hear that you found our staff pleasant and professional. We appreciate your input regarding the breakfast offerings and will certainly pass your suggestions to the appropriate team for consideration as we continually strive to improve our services. Your insights are valuable in helping us enhance the overall guest experience. Thank you for taking the time to let us know your thoughts.
床上用品上有血迹。马桶缺水。真恶心。
被子上有大量干血迹。马桶坏了，也没有自来水。房间很脏，不适合住宿。退房时我向工作人员反映，但他们态度冷淡，似乎对解决这可怕的经历漠不关心。给我留下了不好的印象，建议其他人也不要入住，因为他们既不愿意照顾客人，也不愿意解决维护/生物危害安全问题。
坎贝尔堡附近的绝佳住宿！
这家酒店的老板显然非常用心。他们把酒店维护得非常漂亮。酒店干净、安静、设施齐全、安全可靠，价格也很实惠。工作人员乐于助人，态度友好。我还会再来这里住的。
太棒了
我们只住了一晚，晚上9点多就到了，入住手续办理得很快。我被安排在二楼，她告诉我爬楼梯不方便，所以她帮我换到了一楼。我肯定会再住这里，而且会推荐。
体验不错。我的抱怨是地毯很脏，还有污渍，浴室地板很脏（有掉落的灰尘，一些头发，很脏），门铰链和“风扇”生锈了，很脏。
The hotel was very clean and the bed was comfortable. It was fairly noisy with people outside even at 1 o’clock, 3 o’clock in the morning talking loudly, Breakfast left a lot to be desired. there was no plain coffee creamer. The only choice was French vanilla and when I ask that if there was some whole milk or plain coffee creamer the attendant,said no just that and pointed at the French vanilla creamer. Anything that ran out during the breakfast time was not replaced. And there was very little concern shown for the fact that several things had ran out. The hotel was fine for an overnight stay. The only negative things was the it says they stand outlimited choice at breakfast and the total non-concern of the staff member.
Our shower was dirty, had hair and shampoo on the wall. The hadle to turn the water on wouldn’t stay in place so the water would get hot super fast and we’d have to move it back to cold and watch to make sure it wouldn’t get too hot as it fell, or hold it in place. The beds and were clean and nice but shower was not.
The cleanliness in the room could have been a bit better, the tub area especially, but other than that, it was a nice short overnight stay.
Your hotel was very close to where i was visiting, very clean and friendly employees
We visited our daughter in law at Ft. Campbell. It was perfectly located right next to the gate we needed. The pool was just enough and there was a McDonalds right next door. The rooms were very clean. The bed was pretty comfortable. The waffles for breakfast were great. Staff was very pleasant. No real complaints. If you want clean and comfy this room is good. Basic but good.
The staff was pleasant and professional at all times. What I didn’t like , was the morning breakfast. It needs improvement