The hallway had a really bad odor. The breakfast didn't have any drink options aside from coffee. The food was inedible. This place is in serious need of a deep clean.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Sleep Inn & Suites Fort Campbell.As a guest you are truly valued.Your feedback about your experience is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.
3.0分
其他
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The staff was very nice. Unfortunately the hotel is very run down though. There was no water pressure in the shower because the shower head was clogged up and calcified and the water was lukewarm. I had the water turned all the way on the hot side and it was not hot in any way. The shower floor was soft as well like the floor was rotted. The hallway on my floor was never cleaned the duration of my stay. There was a lot of white debris all over the hallway. There were stains all over the carpet as well. The a/c worked really well so at least my room was cold. I was just disappointed that the hotel did not look as nice and clean as the pictures. But the staff was very nice the entire stay.
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酒店回复: Thank you for taking your time to respond concerning your stay with us. Please accept our heartfelt apology for what you outlined in your review. We are working on making improvements. please come again.
5.0分
家庭亲子
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Every thing was great-especially Ruth the night desk person who made us feel like we were being welcomed into her home, as well as the breakfast lady, who made sure that the breakfast was hot and stocked and very clean all with a smile
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酒店回复: Thank you for that great review. So happy you enjoyed your stay with us.
1.0分
其他
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Dirty
This hotel was completely dirty from stains in all of the carpets to the cigarette smoke smell, which sleep inns don’t allow smoking supposedly, to a black substance smeared in our shower. It generally smelled bad. I don’t know how the hotel has the rating that it does, it’s suspicious.
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酒店回复: Thank you for choosing out hotel on your recent stay in our area, We value the opinions of our guest and evaluate each message to find out how we can better improve our service to you, our guest. Your feedback from your stay also helps us identify opportunities where we can focus on making improvements. Please accept our heartfelt apology and know we are working on those issues you outlined in your review.
1.0分
商务出差
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The hallway smelled absolutely disgusting to the point I did not want to leave my room once I entered. The building is so poorly taken care of. The bed was terrible. I would’ve honestly felt better sleeping in my vehicle. This is the first Sleep Inn that I’ve had this level of issue. The quality of my stay was far from being worth $100 for a night. More like $25.
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酒店回复: Thank you for taking your valuable time to respond concerning your stay with us. Please accept our heartfelt apology for what you outlined in your review. We are working with our maintenance dept on resolving this issue. We hope for another opportunity to host you in the future.
4.0分
其他
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The room was clean and the bed was comfy. The staff was very friendly and the room was quiet. The hotel needs a little TLC, new carpet etc. The breakfast was ok. The juice machine was not working and no fruit. It would be nice to have more healthy breakfast choices.
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酒店回复: Thank you for taking your valuable time to respond concerning your stay with us. Please accept our heartfelt apology for what you outlined in your review. We are working with our maintenance dept on resolving this issue. We hope for another opportunity to host you in the future.
5.0分
家庭亲子
Nice place to stay for the night as we were passing through. Spacious bathroom, clean room, & good breakfast options.
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酒店回复: Thank you for taking your valuable time to respond concerning your stay with us. It's always nice to hear from our guests. Your feedback is very important to us. Please come again when your back in our area.
5.0分
其他
Check in was an easy process.
Room was clean and comfortable.
The shower was in need of repair
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酒店回复: Thank you so much for the amazing review. Hope you have a wonderful week.
2.0分
其他
Hotel in poor condition, needs lots of cosmetic repairs. musty odor in our room and the halls.
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酒店回复: Thank you for choosing our hotel for on your resent stay in our area. We value your feedback and use it to identify areas we can focus on to make improvements. We appreciate you taking time to share your experience with us.
5.0分
其他
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Safe area, quiet, comfortable bed,
Standard breakfast Plentiful parking Highlight was desk receptionist/mgr was excellent - friendly, courteous, knowledgeable about restaurant choices - not nearby but reasonable distance. She went above & beyond to locate spare outlet adapter so I could charge my cell phone. A # one classy lady.
Aldo there was plenty of gas station options nearby.
I would recommend this hotel to all travelers. Will stay in future
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酒店回复: Thank you for taking your valuable time to respond concerning your stay with us. It's always nice to hear from our guests. Your feedback is very important to us. Please come again when your back in our area.
The hallway had a really bad odor. The breakfast didn't have any drink options aside from coffee. The food was inedible. This place is in serious need of a deep clean.
The staff was very nice. Unfortunately the hotel is very run down though. There was no water pressure in the shower because the shower head was clogged up and calcified and the water was lukewarm. I had the water turned all the way on the hot side and it was not hot in any way. The shower floor was soft as well like the floor was rotted. The hallway on my floor was never cleaned the duration of my stay. There was a lot of white debris all over the hallway. There were stains all over the carpet as well. The a/c worked really well so at least my room was cold. I was just disappointed that the hotel did not look as nice and clean as the pictures. But the staff was very nice the entire stay.
Every thing was great-especially Ruth the night desk person who made us feel like we were being welcomed into her home, as well as the breakfast lady, who made sure that the breakfast was hot and stocked and very clean all with a smile
Dirty
This hotel was completely dirty from stains in all of the carpets to the cigarette smoke smell, which sleep inns don’t allow smoking supposedly, to a black substance smeared in our shower. It generally smelled bad. I don’t know how the hotel has the rating that it does, it’s suspicious.
The hallway smelled absolutely disgusting to the point I did not want to leave my room once I entered. The building is so poorly taken care of. The bed was terrible. I would’ve honestly felt better sleeping in my vehicle. This is the first Sleep Inn that I’ve had this level of issue. The quality of my stay was far from being worth $100 for a night. More like $25.
The room was clean and the bed was comfy. The staff was very friendly and the room was quiet. The hotel needs a little TLC, new carpet etc. The breakfast was ok. The juice machine was not working and no fruit. It would be nice to have more healthy breakfast choices.
Nice place to stay for the night as we were passing through. Spacious bathroom, clean room, & good breakfast options.
Check in was an easy process.
Room was clean and comfortable.
The shower was in need of repair
Hotel in poor condition, needs lots of cosmetic repairs. musty odor in our room and the halls.
Safe area, quiet, comfortable bed,
Standard breakfast Plentiful parking Highlight was desk receptionist/mgr was excellent - friendly, courteous, knowledgeable about restaurant choices - not nearby but reasonable distance. She went above & beyond to locate spare outlet adapter so I could charge my cell phone. A # one classy lady.
Aldo there was plenty of gas station options nearby.
I would recommend this hotel to all travelers. Will stay in future