酒店回复: Thank you for your rating. Please let us know what improvements we could make to bring your rating up to a 5. We hope to see you again.
2.0分
朋友出游
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Carpet in room was stained up. Bathroom area was fine. Juice machine still broken so no juice to drink at breakfast. Breakfast was a bagel toast or a waffle and there was a gallon of milk there
2.0分
家庭亲子
Carpet in room stained, worn. Room was mold/mildew smelling. My sister and I were bith stuffed up in the morning
2.0分
其他
Hot tup not working, trouble checking in, poor breakfast, orange juice not working, no fruit. Had trouble checking us in.
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酒店回复: We already mentioned about our hot in our website. for the check-in our server issues at the time of your arrival after 1 hour it got resolved. Our juice machine got broken 2 days ago!
3.0分
家庭亲子
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Not staying here again. The hot tub wasn’t working, the pool was cold, we were limited to the number of TINY pool towels we could have for use. The orange juice dispenser was broken, the laundry room facility was out of service, the facet in our room was dangerously wobbly. The light in the bathroom was so dim we thought a bulb was out and needed to be replaced- turned out that was all the output the light could do. Do I have ANYTHING positive to say? The one staff member we met was nice. She spent a lot of time in the guest lounge area.
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酒店回复: Dear victoria,Thank you for taking the time to share your feedback. I’m very sorry to hear that your experience did not meet expectations. We take all guest concerns seriously, and I want to sincerely apologize for the multiple issues you encountered during your stay.We regret that the hot tub and pool conditions, towel limitations, and maintenance issues in your room negatively impacted your visit. We are currently addressing these problems with our maintenance and housekeeping teams to ensure they are resolved quickly and don’t affect future guests.We also apologize for the breakfast and laundry facility inconveniences — these are not the standards we strive to uphold, and your comments have been shared with our operations team.I’m glad to hear that one of our staff members was friendly and helpful, and we appreciate you recognizing that. Your feedback about the lounge area has been noted, and we will ensure our team maintains the right balance between presence and attentiveness.While I understand your decision not to return, we truly hope you might give us another chance in the future to provide a much better experience.Sincerely,
4.0分
其他
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Fair accommodations.
The room was fine but the towels are super small and need to be replaced. Also, there is no elevator and we had to drag our suitcases up a flight off stairs. Very minimal breakfast. I won't stay here again.
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酒店回复: Response:Thank you for taking the time to share your feedback. We’re glad to hear the room was comfortable, but we’re sorry to learn that the towels, lack of elevator, and limited breakfast did not meet your expectations. We will review your comments with our team as we continue working on improvements. We appreciate your input and wish you the best in your future travels.
3.0分
家庭亲子
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Pool was old. Pool water to cold to swim in. Hot tub water cold as pool. Womens bathroom by pool out of order.
Breakfast not good. Only hot food waffles, if you wanted them.
Overall, not worth the money you pay for it. I feel I got ripped of on the the price for what I got.
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酒店回复: hank you for sharing your feedback. We’re sorry to hear the pool temperature and restroom closure impacted your stay, and we regret that breakfast did not meet your expectations. We did note online that the hot tub is currently closed, but we understand how disappointing it can still feel when amenities are unavailable. Your comments about value and breakfast variety will be shared with our team as we continue to improve. We appreciate your honesty and hope you’ll give us another chance in the future.
4.0分
其他
Great value.
Breakfast options were limited. Staff was very, very friendly. We were well taken care of. The room was very quiet. We slept well.
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酒店回复: Thank you for rating us 8/10! We’re happy to hear you found great value in your stay and that our friendly staff made you feel well cared for. It’s wonderful to know your room was quiet and comfortable, helping you get good rest. We appreciate your feedback on breakfast options and will use it to improve. We look forward to welcoming you back again soon.
3.0分
其他
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There was a bag of garbage at the entry door, the air vent inside the entry door was covered with black dust/dirt. when we checked in they gave us a room that was not cleaned there were chairs on the bed and cleaning supply basket sitting inside the door. they put us in a different room which was for wheelchair use (we do not need a wheelchair) The sink seemed too low. The light in the bathroom could not be turned.
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酒店回复: Thank you for sharing your experience. We sincerely apologize for the issues you encountered, from the cleanliness concerns at arrival to being placed in an unprepared room. We also regret that the wheelchair-accessible room and bathroom setup did not meet your needs. This is not the level of service or quality we strive to provide, and your feedback will be shared with our housekeeping and front desk teams to ensure this does not happen again. We appreciate you bringing these matters to our attention and hope you will give us another opportunity to provide you with a more comfortable stay.
3.0分
其他
Met My needs, should've said when I checked in they only clean the rooms upon request, and give fresh towels.
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酒店回复: Dear Guest,Thank you for your feedback. We're glad to hear your stay met your needs. We do apologize for not clearly communicating our housekeeping policy at check-in — we provide service and fresh towels upon request to better accommodate guest preferences.We’ll work on improving how this information is shared in the future. We appreciate your comments and hope to welcome you again soon.Sincerely,ManagementSuper 8
好的
Carpet in room was stained up. Bathroom area was fine. Juice machine still broken so no juice to drink at breakfast. Breakfast was a bagel toast or a waffle and there was a gallon of milk there
Carpet in room stained, worn. Room was mold/mildew smelling. My sister and I were bith stuffed up in the morning
Hot tup not working, trouble checking in, poor breakfast, orange juice not working, no fruit. Had trouble checking us in.
Not staying here again. The hot tub wasn’t working, the pool was cold, we were limited to the number of TINY pool towels we could have for use. The orange juice dispenser was broken, the laundry room facility was out of service, the facet in our room was dangerously wobbly. The light in the bathroom was so dim we thought a bulb was out and needed to be replaced- turned out that was all the output the light could do. Do I have ANYTHING positive to say? The one staff member we met was nice. She spent a lot of time in the guest lounge area.
Fair accommodations.
The room was fine but the towels are super small and need to be replaced. Also, there is no elevator and we had to drag our suitcases up a flight off stairs. Very minimal breakfast. I won't stay here again.
Pool was old. Pool water to cold to swim in. Hot tub water cold as pool. Womens bathroom by pool out of order.
Breakfast not good. Only hot food waffles, if you wanted them.
Overall, not worth the money you pay for it. I feel I got ripped of on the the price for what I got.
Great value.
Breakfast options were limited. Staff was very, very friendly. We were well taken care of. The room was very quiet. We slept well.
There was a bag of garbage at the entry door, the air vent inside the entry door was covered with black dust/dirt. when we checked in they gave us a room that was not cleaned there were chairs on the bed and cleaning supply basket sitting inside the door. they put us in a different room which was for wheelchair use (we do not need a wheelchair) The sink seemed too low. The light in the bathroom could not be turned.
Met My needs, should've said when I checked in they only clean the rooms upon request, and give fresh towels.