Our stay was amazing. The staff was friendly and the hotel was very clean. The fitness room was a great bonus.
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酒店回复: Thank you so much for your wonderful 10-star review! We are thrilled to hear that your stay with us was amazing. Our team takes great pride in providing friendly service, and it’s heartening to know that you felt welcomed during your time here. We’re also glad you enjoyed the cleanliness of our hotel; maintaining a tidy environment is a top priority for us. It's fantastic that you had the opportunity to utilize our fitness room as well—it's always nice to have that added convenience while traveling.We appreciate your feedback and hope to welcome you back to the Hyatt Place Nashville/Franklin/Cool Springs for another memorable experience.
3.0分
家庭亲子
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Breakfast was great with food that taste good and a variety of options. Limited seating during breakfast time on a Saturday morning.
Staff were difficult to find at times when needing something from the front desk.
Room was ok. Very spacious. Bed was comfortable. Shower didn’t drain and the head was mediocre—not quite the right volume or pressure.
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酒店回复: Thank you for sharing your feedback regarding your recent stay at Hyatt Place Nashville/Franklin/Cool Springs. We are pleased to hear that you enjoyed our breakfast offerings and found them to be tasty with a variety of options. We sincerely apologize for the limited seating during the busy Saturday morning and for the challenges you faced in locating our staff at times. Your experience is important to us, and we will work on ensuring our team is more readily available to assist guests in the future. We appreciate your comments about the spacious room and comfortable bed, but we regret to learn about the issues with the shower drainage and water pressure. We will address these concerns to enhance our guests' experience moving forward.Thank you again for your valuable insights. We hope to have the opportunity to welcome you back and provide an improved stay.
4.0分
家庭亲子
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The staff was really sweet and accommodating. 5 star staff for sure! The property is very clean, but dated. I believe they are about to undergo a huge renovation. Breakfast was a little limited, but decent overall.
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酒店回复: Thank you for taking the time to share your experience at Hyatt Place Nashville/Franklin/Cool Springs. We are thrilled to hear that our staff made a positive impression on you with their sweet and accommodating service. Your kind words about our team truly mean a lot to us.We appreciate your feedback regarding the property’s condition. We are indeed preparing for renovations that will enhance the overall experience for our guests, and we hope you will notice these improvements during your next visit. We understand that breakfast options can sometimes feel limited, and we are always looking for ways to enhance our offerings. Your input is invaluable as we strive to provide a better experience for all our guests.Thank you once again for your thoughtful review. We look forward to welcoming you back in the future!
3.0分
商务出差
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The hotel was nice, but it definitly has seen better days. It is a little run down, lights falling apart, elevator feels questionable. They need to do a lot of remodeling.
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酒店回复: Thank you for taking the time to share your thoughts about your recent stay at Hyatt Place Nashville/Franklin/Cool Springs. We appreciate your feedback and are glad to hear that you found the hotel nice.We acknowledge your concerns regarding the condition of certain aspects of our property. Your observations about the lighting and elevator are valuable to us, and we are actively working on plans for renovations and improvements to enhance our guests' experience. Feedback like yours plays a crucial role in helping us prioritize these updates.We genuinely appreciate your input and hope you will consider staying with us again in the future, as we strive to make continuous improvements.
5.0分
其他
Quiet clean
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酒店回复: Thank you for taking the time to share your wonderful feedback! We are delighted to hear that you found our hotel to be quiet and clean during your stay. Creating a peaceful and pristine environment for our guests is a top priority for us, and it’s rewarding to know that we met your expectations in these areas. Your kind words inspire our team to continue providing exceptional service and maintaining high standards. We hope to welcome you back for another relaxing stay at the Hyatt Place Nashville/Franklin/Cool Springs in the future.
酒店早餐服务很好
酒店还是不错的，美国的酒店大部分都很老旧不过基本设施还是可以的。早餐看起来还不错但是基本上也就是各种方便食品加热，水果感觉是罐头的。价格合适的情况下可以住。离市区还挺远的
Our stay was amazing. The staff was friendly and the hotel was very clean. The fitness room was a great bonus.
Breakfast was great with food that taste good and a variety of options. Limited seating during breakfast time on a Saturday morning.
Staff were difficult to find at times when needing something from the front desk.
Room was ok. Very spacious. Bed was comfortable. Shower didn’t drain and the head was mediocre—not quite the right volume or pressure.
The staff was really sweet and accommodating. 5 star staff for sure! The property is very clean, but dated. I believe they are about to undergo a huge renovation. Breakfast was a little limited, but decent overall.
The hotel was nice, but it definitly has seen better days. It is a little run down, lights falling apart, elevator feels questionable. They need to do a lot of remodeling.
Quiet clean