The room was very nice! Everything was clean and in order. Michael met us at the desk when we arrived and was extremely helpful and extremely kind.
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酒店回复: Thank you for taking the time to share your wonderful experience at Hyatt Place Nashville/Franklin/Cool Springs! We are thrilled to hear that you found your room to be very nice and that everything was clean and in order. It’s fantastic to know that Michael made such a positive impression during your arrival. We take great pride in our team members, and it’s heartwarming to hear that his helpfulness and kindness contributed to your stay. We hope to welcome you back soon for another exceptional experience!
5.0分
其他
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Accommodating with a pack and play, great ease of check in and check out. Room was great, and breakfast was good with lots of options (not the boring grab and go stuff). Thank you!
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酒店回复: Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that your stay was enjoyable and that our team was able to accommodate your needs, especially with the pack and play. It’s great to know that you found the check-in and check-out process to be seamless, as we strive to make every aspect of your visit as convenient as possible.We are also delighted that you appreciated the variety offered at our breakfast. We believe that starting the day with a good meal sets the tone for a great experience, and we’re glad you found it to your liking.Thank you once again for your kind words. We look forward to welcoming you back on your next visit to Nashville!
5.0分
情侣出游
The room was clean, updated decor, and quiet. Staff were quick to properly get everyone checked in when their was a great influx of travelers.
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酒店回复: Thank you for your wonderful review! We are delighted to hear that you found your room to be clean and the decor updated. Creating a comfortable and quiet environment for our guests is a top priority, and it's great to know we met your expectations.We also appreciate your recognition of our staff's efforts during the busy check-in period. Our team strives to provide efficient service, and your kind words affirm their hard work. We hope to welcome you back to Hyatt Place Nashville/Franklin/Cool Springs for another enjoyable stay in the future.
5.0分
家庭亲子
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The room was nice. Shower was wonderful and the bed was great. We were located directly across the hall from 2 elevators…. But everything was quiet. And the best part? The breakfast was excellent!
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酒店回复: Thank you for your outstanding 10-star review! We are thrilled to hear that you enjoyed your stay with us at Hyatt Place Nashville/Franklin/Cool Springs.It’s wonderful to know that you found your room to be nice and appreciated the comfort of the bed and the wonderful shower. We take pride in providing a peaceful environment, so we’re glad to hear that you enjoyed the quietness even with the elevators nearby. We are especially delighted that you loved our breakfast offerings! Our team works hard to ensure that our guests start their day off right, and your kind words are truly appreciated.We look forward to welcoming you back on your next visit!
3.0分
其他
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We had to ask for towels as the room only gets cleaned every three days.
Also there was very little tp on a roll and I had to track someone just to get tp. That has never happened to me before in all my years.
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酒店回复: Thank you for taking the time to share your experience with us. We sincerely appreciate your feedback regarding the frequency of housekeeping and the availability of towels and toilet paper during your stay. It is important for us to provide our guests with the comfort and convenience they expect, and I apologize for any inconvenience you faced in this regard.We strive to maintain high standards for our services, and your comments will be shared with our housekeeping team to ensure we address these issues moving forward. Your experience is valuable to us, and we want to ensure that future stays meet your expectations.We hope to have the opportunity to welcome you back in the future, where we aim to provide you with a more seamless experience.
3.0分
其他
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The room was clean and in good condition. Rahman, the only staff member i spoke with staff was discourteous and wanted to spend time speaking with friends rather than tending to guests. He had to reset the lock on my room door and lied sbout what he did onstead of staring the obvious.
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酒店回复: Thank you for taking the time to share your experience at Hyatt Place Nashville/Franklin/Cool Springs. We’re pleased to hear that you found your room clean and in good condition, as we strive to maintain a high standard for our accommodations.However, we sincerely apologize for the interaction you had with Rahman. It is concerning to hear that you felt he was discourteous and not attentive to your needs. We value each guest's experience, and it’s disappointing to learn that we fell short in this instance. Your feedback regarding the room lock issue and communication is important to us, and we will address it with our team to ensure better service in the future.Thank you once again for your input. We hope to have the opportunity to welcome you back for an improved experience.
1.0分
其他
DO NOT STAY HERE!! Very old hotel. Needs complete reno!! The bathroom smells like sewage all the time. The pictures & reviews are very misleading
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We truly regret to hear that your experience did not meet your expectations, particularly concerning the condition of the hotel and the issues you encountered with the bathroom.We take guest feedback very seriously, and your comments about the need for renovations and maintenance have been noted. We strive to provide a comfortable and welcoming environment, and it’s clear we fell short in this instance. Your experience with the bathroom odor is concerning, and we will address this matter with our maintenance team to ensure it is resolved.We appreciate your insights, as they help us improve our services and facilities for future guests. Please know that we are committed to enhancing the overall experience at our hotel.
5.0分
其他
Everything about my stay was excellent. Will definitely stay again.
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酒店回复: Thank you so much for your wonderful review! We are thrilled to hear that everything about your stay was excellent. It’s our goal to provide a memorable experience for each of our guests, and we are delighted that we met your expectations.Your intention to stay with us again truly warms our hearts. We look forward to welcoming you back to the Hyatt Place Nashville/Franklin/Cool Springs, where we will strive to make your next visit just as enjoyable.
酒店早餐服务很好
酒店还是不错的，美国的酒店大部分都很老旧不过基本设施还是可以的。早餐看起来还不错但是基本上也就是各种方便食品加热，水果感觉是罐头的。价格合适的情况下可以住。离市区还挺远的
The room was very nice! Everything was clean and in order. Michael met us at the desk when we arrived and was extremely helpful and extremely kind.
Accommodating with a pack and play, great ease of check in and check out. Room was great, and breakfast was good with lots of options (not the boring grab and go stuff). Thank you!
The room was clean, updated decor, and quiet. Staff were quick to properly get everyone checked in when their was a great influx of travelers.
The room was nice. Shower was wonderful and the bed was great. We were located directly across the hall from 2 elevators…. But everything was quiet. And the best part? The breakfast was excellent!
We had to ask for towels as the room only gets cleaned every three days.
Also there was very little tp on a roll and I had to track someone just to get tp. That has never happened to me before in all my years.
The room was clean and in good condition. Rahman, the only staff member i spoke with staff was discourteous and wanted to spend time speaking with friends rather than tending to guests. He had to reset the lock on my room door and lied sbout what he did onstead of staring the obvious.
DO NOT STAY HERE!! Very old hotel. Needs complete reno!! The bathroom smells like sewage all the time. The pictures & reviews are very misleading
Everything about my stay was excellent. Will definitely stay again.