Check in was horrible, prepaid for room. Got to property was told I needed to pay again. Front desk clerk did not attempt to contact ******* for payment verification. I had to spend 45 minutes in my car with ******* assisting trying to call to verify payment. Finally ******* asked me to go back in and tell the clerk use the digital card. At that time she let me know oh she got it and saw the payment. No apologies for the inconvenience just a smirk on her face. The breakfast is nothing but bagels, cereal etc. across the street a Best Western you get a full hot breakfast I will go there and not spend my money at Microtel again.
5.0分
家庭亲子
Appreciate the online check in process. Staff were consistently friendly and customer service oriented.
1.0分
朋友出游
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At the end of our stay while getting dressed , we saw a roach climbing up the wall. We videotaped it and called to the front desk the front desk took approx 15 minutes to come upstairs . The roach was still on the ceiling. The staff that responded acted as if it wasn’t a big deal. They stated they have pest control come out once a month. They told me the manager would call me, but I haven’t heard anything. I would NOT recommend this property.
5.0分
其他
The room was very exceptionally clean, my only drawback is there is no Iron in the room just a steamer. I prefer an Iron.
5.0分
家庭亲子
Staff was professional. Location was convenient. Rooms were comfortable. Microwave is a plus!
5.0分
其他
Only negative about this property is the location. At night it's very dark so car accidents are highly possible.
5.0分
情侣出游
It’s nice and clean closed to Dover Airforce Base. They let us check in early it was wonderful and very considerate gesture.
5.0分
商务出差
This hotel was very clean. The space was adequate and well sorted out. This was my 4th time using this hotel. Love it!
3.0分
其他
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Clean room and convenient location, but that's it.
This hotel is about location. Convenient for an event I was taking part in over the weekend.
positives: location, room was clean, parking convenient, two out of three of the front desk hosts were fine.
negatives: Lobby was austere and not comfortable.
Front desk attendant who was there when I checked in seemed like a miserable person. Maybe she doesn't understand she's in the hospitality industry no matter what level the hotel is.
If you're looking for any kind of luxury refinement, this is not a place to stay. If it's about location and a clean room, it will suffice.
3.0分
家庭亲子
Staff was good, but breakfast was poor. Worst microtel I have ever stayed in.
Check in was horrible, prepaid for room. Got to property was told I needed to pay again. Front desk clerk did not attempt to contact ******* for payment verification. I had to spend 45 minutes in my car with ******* assisting trying to call to verify payment. Finally ******* asked me to go back in and tell the clerk use the digital card. At that time she let me know oh she got it and saw the payment. No apologies for the inconvenience just a smirk on her face. The breakfast is nothing but bagels, cereal etc. across the street a Best Western you get a full hot breakfast I will go there and not spend my money at Microtel again.
Appreciate the online check in process. Staff were consistently friendly and customer service oriented.
At the end of our stay while getting dressed , we saw a roach climbing up the wall. We videotaped it and called to the front desk the front desk took approx 15 minutes to come upstairs . The roach was still on the ceiling. The staff that responded acted as if it wasn’t a big deal. They stated they have pest control come out once a month. They told me the manager would call me, but I haven’t heard anything. I would NOT recommend this property.
The room was very exceptionally clean, my only drawback is there is no Iron in the room just a steamer. I prefer an Iron.
Staff was professional. Location was convenient. Rooms were comfortable. Microwave is a plus!
Only negative about this property is the location. At night it's very dark so car accidents are highly possible.
It’s nice and clean closed to Dover Airforce Base. They let us check in early it was wonderful and very considerate gesture.
This hotel was very clean. The space was adequate and well sorted out. This was my 4th time using this hotel. Love it!
Clean room and convenient location, but that's it.
This hotel is about location. Convenient for an event I was taking part in over the weekend.
positives: location, room was clean, parking convenient, two out of three of the front desk hosts were fine.
negatives: Lobby was austere and not comfortable.
Front desk attendant who was there when I checked in seemed like a miserable person. Maybe she doesn't understand she's in the hospitality industry no matter what level the hotel is.
If you're looking for any kind of luxury refinement, this is not a place to stay. If it's about location and a clean room, it will suffice.
Staff was good, but breakfast was poor. Worst microtel I have ever stayed in.