Everything thing was really nice. Could have USB ports available in room in order to connect devices.
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酒店回复: Hello Doreen,Thank you for your feedback regarding the room amenities. We're glad to hear you enjoyed your stay overall. Your suggestion for USB ports has been noted and will be shared with the management team for future considerations. We appreciate your input and hope to welcome you back on your next visit.
3.0分
商务出差
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Staff was a bit rude upon arrival. Yelled at me from a back room” I’m right here don’t pick up phone. I was just reading sign that told me to pick up phone if no one was at desk. Got clean towels everyday but no coffee.
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酒店回复: Hello Lisa,We appreciate your feedback regarding your arrival experience and the coffee service. It's important for us to provide attentive service, and we will certainly take your comments into consideration for future improvements. We’re glad to hear you received clean towels during your stay. Your insights are valuable as we strive to enhance our guests' experiences in every aspect. Thank you for sharing your thoughts.
4.0分
情侣出游
desk chair in our room was trashed- ripped and made noice. plumbing was noisy when another room was using the shower
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酒店回复: Hello Sidsel,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the desk chair and the plumbing noise, as they help us identify areas for improvement. Our team is dedicated to maintaining a comfortable environment for our guests, and your insights will be taken into consideration for future enhancements. We hope your overall experience was enjoyable and that you consider staying with us again in the future, where we strive to provide a better experience for all guests.
3.0分
其他
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Some how we were in a handicap room. Which was fine. But there was something on the bathroom floor. I think it may have been to add a seat to the bathtub? It had metal hook like things on it. I think that was sort of a safety hazard.
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酒店回复: Hello Robert and Shearon,Thank you for sharing your feedback regarding your recent stay. We appreciate your observations about the bathroom amenities, as guest safety is a priority for us. Your comments will be shared with our management team for further review, as we continuously strive to improve our facilities and ensure a safe environment for all guests. Thank you for bringing this to our attention.
5.0分
其他
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Would stay again and recommend
Stayed for a family function, we had 4 rooms. 1 room showed wear and tear but the other 3 were all clean and comfortable. Front desk was friendly, breakfast was okay. Pool area was nice and we enjoyed that the bar was open in the evening so we could gather and catch up.
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酒店回复: Hello jullie,Thank you for sharing your experience. We’re glad to hear that you enjoyed the cleanliness and comfort of most of your rooms and found the front desk staff friendly. It’s great that you took advantage of the pool area and evening bar for your family gathering. Your feedback regarding the wear and tear in one of the rooms will be passed along to ensure we maintain our standards. We hope to welcome you and your family back in the future for another enjoyable stay.
3.0分
其他
The first room given to us - not even clean - dirty towels in the middle of the bed
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酒店回复: Hello Pamela,Thank you for your feedback. We take cleanliness seriously and appreciate you bringing this to our attention. Your experience does not reflect our standards, and we will ensure this is addressed with the appropriate team. We hope you will consider staying with us again in the future to experience the quality we strive for.
4.0分
家庭亲子
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I really enjoyed the breakfast. It was fresh. It was, I'm ready. It was hot and if it ran out of anything management was going to refill it immediately. The pool was super clean That Jacuzzi was super clean. It was a really nice experience. There was some odds and ends that were a little odd. Bye, it's their hotel, their rules just pay a close attention to the rules
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酒店回复: Hello MICHAEL, Thank you for sharing your feedback regarding your recent stay. We're thrilled to hear that you enjoyed our fresh breakfast and the cleanliness of the pool and jacuzzi. Your comments about the oddities you encountered will be noted, as we continually strive to enhance our guests' experiences. We appreciate your understanding of our policies and thank you for choosing our hotel for your stay. We hope to welcome you back in the future!
5.0分
其他
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From the professional check-in to the tasty breakfast, all aspects of our stay were excellent. The accessible bathroom was the highlight of the room 114. Very large, well appointed and safe. Linens were good, towels were good and the room layout was excellent. The property location is near restaurants, shopping with several malls close by. Road construction is nearby, but manageable for our stay. I would stay again, if in the area.
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酒店回复: Hello Michael, Thank you for your wonderful review. We are thrilled to hear that you enjoyed your stay and found our accessible bathroom, room amenities, and location to be excellent. We appreciate your understanding regarding the road construction, and we’re glad it didn’t impact your experience negatively. We look forward to welcoming you back whenever your travels bring you to the area again.
5.0分
其他
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Dedicated Staff -
Very happy with this last minute stay. A busy weekend, at check in desk mentioned only two rooms available. Despite this, staff was wonderful. Saturday AM in the breakfast area tables were cleaned quickly, even taking the time to sweep a mess left by a toddler before the next family sat down. Each individual I interacted with had pride in their work - plus - a 2-for-1 Happy Hour coupon at check-in!
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酒店回复: Hello Dan,Thank you for sharing your positive experience! We're glad to hear that our staff made your stay enjoyable and maintained a high standard of service, even during a busy weekend. It's great to know that the breakfast area was well taken care of and that you appreciated the Happy Hour coupon. We hope to welcome you back for another great stay in the future.
2.0分
商务出差
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Poor business practices
I booked a room for an employee. Show up Saturday check out Sunday. Prepaid. Our employee showed up 2am because they travel for work. Clerk stated he already ran his audit and so we had to pay another day. We had already paid and they collected the payment so this is improper business practices.
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酒店回复: Dear Guest, Thank you for your feedback regarding your recent experience. We understand how important it is for your employee to have a seamless check-in process, especially when traveling for work. Please know that your comments will be shared with our management team to ensure we improve the clarity of our processes. We appreciate your understanding as we work to enhance our services for future guests.
Everything thing was really nice. Could have USB ports available in room in order to connect devices.
Staff was a bit rude upon arrival. Yelled at me from a back room” I’m right here don’t pick up phone. I was just reading sign that told me to pick up phone if no one was at desk. Got clean towels everyday but no coffee.
desk chair in our room was trashed- ripped and made noice. plumbing was noisy when another room was using the shower
Some how we were in a handicap room. Which was fine. But there was something on the bathroom floor. I think it may have been to add a seat to the bathtub? It had metal hook like things on it. I think that was sort of a safety hazard.
Would stay again and recommend
Stayed for a family function, we had 4 rooms. 1 room showed wear and tear but the other 3 were all clean and comfortable. Front desk was friendly, breakfast was okay. Pool area was nice and we enjoyed that the bar was open in the evening so we could gather and catch up.
The first room given to us - not even clean - dirty towels in the middle of the bed
I really enjoyed the breakfast. It was fresh. It was, I'm ready. It was hot and if it ran out of anything management was going to refill it immediately. The pool was super clean That Jacuzzi was super clean. It was a really nice experience. There was some odds and ends that were a little odd. Bye, it's their hotel, their rules just pay a close attention to the rules
From the professional check-in to the tasty breakfast, all aspects of our stay were excellent. The accessible bathroom was the highlight of the room 114. Very large, well appointed and safe. Linens were good, towels were good and the room layout was excellent. The property location is near restaurants, shopping with several malls close by. Road construction is nearby, but manageable for our stay. I would stay again, if in the area.
Dedicated Staff -
Very happy with this last minute stay. A busy weekend, at check in desk mentioned only two rooms available. Despite this, staff was wonderful. Saturday AM in the breakfast area tables were cleaned quickly, even taking the time to sweep a mess left by a toddler before the next family sat down. Each individual I interacted with had pride in their work - plus - a 2-for-1 Happy Hour coupon at check-in!
Poor business practices
I booked a room for an employee. Show up Saturday check out Sunday. Prepaid. Our employee showed up 2am because they travel for work. Clerk stated he already ran his audit and so we had to pay another day. We had already paid and they collected the payment so this is improper business practices.