酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Dover Downtown. We are happy to hear that you appreciated the convenience of our location and the well-lit parking area. We are also pleased to know that you found our staff to be polite and the air-conditioning unit in your room to be adequate. Your comment regarding the water temperature as well is noted.We hope to continue to provide great experiences for you. Thank you again for your kind words. Red Roof and I would love to provide you with another comfortable stay in the future.Sincerely,DevineRed Roof ManagementRediResponse Specialist
酒店回复: Dear Michael,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn & Suites Dover Downtown. We appreciate you taking the time to share your experience with us. We're glad our location served you well during your travels. We understand that our comfort and quality may not suit all preferences, and we are constantly looking for ways to improve our offerings. We acknowledge your feedback about the breakfast options and will explore ways to enhance our menu. It's great to hear you found our staff friendly.Your feedback is crucial to Red Roof, and we genuinely appreciate your comments as we work to improve our customer experience. We sincerely hope you'll give us the opportunity to provide a better experience on your next visit.Sincerely,JMRed Roof Management RediResponse Specialist
酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn & Suites Dover Downtown. We are so glad you enjoyed your stay with our easy check-in and excellent location. We apologize for the inconvenience with the shower's water temperature control and will have our maintenance team investigate it immediately. We appreciate your feedback and look forward to welcoming you back soon. We would love to continue to provide great experiences for you. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way.Sincerely,JMRed Roof Management RediResponse Specialist
服务很棒,房间整体也很干净。前台那位先生非常好,很友好。
我决定多住一晚,太棒了!👍
失望
就这个价格来说,我本来以为会有华夫饼机、鸡蛋和蛋白粉。结果却不是,只有冷食。而且根据标牌,客人被要求吃早餐。
冰箱和冰柜都不制冷,更别说冷冻了。
这不是酒店的错,但如果你想要更安静的体验,最好订一个不靠街的房间。酒店门前的13号公路路段,好像是车辆排气管轰鸣的地方。
我们住了一晚。酒店周围很干净。停车位充足。附近有一家7-Eleven便利店和一家饮料店。酒店还可以。早餐不尽如人意。可供选择的食物种类不多。房间还可以。房间整体宽敞,但房间地板很不平整。有些地方凹陷,有些地方凸起。浴室非常小。淋浴后要想走动,必须把门关上,因为浴缸在浴室门后面。毛巾和浴巾很软。床和枕头也很软。对于我们住的一晚来说,还算可以。
办理入住花了很长时间,而且时间长得没有必要,前台人员问了很多私人问题。尽管我们准时到达,但他们还是让我们等干净的房间,我们一进房间就发现两张床都很脏。我们打电话给前台,那位女士带着一名清洁工过来了。清洁工当着我们的面拆掉了床铺,一直用鄙视的眼神看着我们,而且整理床铺的方式非常粗鲁和咄咄逼人,她们两人都没有跟我们打招呼或者和我们说话。我们感到非常不舒服。浴室里到处都是头发。地板不干净。浴缸里有沙子或污垢。试图打电话给前台换房间,但说没有空房了。走廊里有烟味。邻居们打架很吵。整晚都能听到电梯的声音。这是一次糟糕的住宿。
我的浴室水槽裂了,浴室配件也松了。我反映后,工作人员过了很久才注意到这些问题。早餐种类很少。苹果汁兑得太淡了,根本不需要提供。
酒店旁边有7-11便利店,提供各种餐饮。停车场光线充足。管理人员或老板很有礼貌。房间里的空调很冷。淋浴水温可以再高一些,但不是冷水。
还行
虽然地处偏僻,但这里是个不错的住宿地点,但如果你对舒适度和品质要求很高,这里可能不太适合你。早餐也很简单,没有肉类。工作人员也很友好。
很棒的地方
入住体验很棒,地理位置优越,唯一的问题是淋浴水温无法调节,要么太热,要么很冷。除此之外,这里很棒,以后还会再来
太糟糕了,应该看看评论,房间有异味,枕头扁塌,淋浴间水漫金山,工作人员非常不友好。空调本来可以更好一些