酒店回复: Dear Guest,We're pleased to hear you enjoyed the convenience and quiet atmosphere of our hotel. Thank you for your feedback, and we look forward to welcoming you again!Sincerely, Hotel Manager
1.0分
情侣出游
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There was no lobby due to construction, just a ling hall with a man at a table with a laptop, credit card machine and a sign stating there is an ADDITIONAL deposit at check-in. He offered it to us for half even though their website states it is even less. When I showed him the hotel website he called me a liar and refused to honor it. We left. Did not stay. Filed a claim for a refund of what we paid for our room.
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酒店回复: Hello Hugh,Thank you for sharing your experience. We apologize for any confusion during your check-in process and understand how important a smooth arrival is to your stay. Your feedback regarding the deposit and communication will be noted for further review. We hope for the opportunity to welcome you in the future when our lobby renovations are complete and the guest experience is fully restored.
3.0分
商务出差
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The room was in great condition. The hotel is currently under renovations but our floor was completed. We were not aware of a $200 deposit upon arrival. We wouldn’t have picked this hotel if we were aware. Literally was just an overnight stop on the way to a horse show.
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酒店回复: Hello Julie,Thank you for sharing your feedback. We're glad to hear you found your room in great condition. We understand how important clear communication is, and we appreciate your input regarding the deposit policy. Your comments will be shared with our management team as we continuously strive to improve our guest experience. We're glad you chose to stay with us during your travels, and we hope you had a successful horse show.
1.0分
其他
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The room was infested with roaches.
Yes they had construction on the 1st and 3rd floors, but in the short time i was there i shouldn't have seen as many as I did.
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酒店回复: Hello Melissa,Thank you for sharing your feedback regarding your recent stay. We take cleanliness very seriously and your comments will be addressed with our housekeeping team to ensure the highest standards are maintained. We appreciate you bringing the construction concerns to our attention, and we will continue to work on minimizing disruptions for our guests. Your experience is important to us; thank you for your input.
1.0分
情侣出游
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Dont ever stay here. They change rooms last minute from monthly reservations. Rooms are dirty, mold everywhere, fire alarms taped closed on ceiling, constant construction right above your head, staff lies to your face about helping you and about check out times and pricing. Multiple complaints from multiple guests including us and they refused to help anyone besides repeating “sorry” over and over like thats supposed to make anyone feel better like its been resolved.
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酒店回复: Hello Ward,Thank you for sharing your concerns regarding your recent stay. We take all feedback seriously and understand your frustration with the room situation and maintenance issues. Your comments about staff communication and cleanliness have been noted, and we appreciate you bringing them to our attention. We continuously strive to improve our guests' experiences and will ensure that your feedback reaches the appropriate management team for review. Your insight is invaluable in helping us enhance our services moving forward.
3.0分
其他
Decent place for a nights stay
Seen this place before the remodel, they are now remodeling looking forward to see the finished place.
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酒店回复: Dear Guest,Thank you for sharing your excitement about the ongoing renovations! We appreciate your patience during this transformation and are eager for you to experience the new look and feel of the hotel. We believe the updates will enhance your stay and further elevate guest satisfaction. We look forward to welcoming you back in the future to see the finished changes.
2.0分
其他
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The room was dirty. We found toothpaste smeared on the bathroom wall from previous customers that didn’t get cleaned. We also found two roaches. I told staff at check out and showed them pictures. They did express concern and stated they were doing renovations.
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酒店回复: Dear Guest,Thank you for sharing your feedback regarding your recent stay. We understand the importance of cleanliness and appreciate you bringing these matters to our attention. It's good to hear that our staff expressed concern during your checkout. Our ongoing renovations are aimed at enhancing the overall guest experience, and your comments will be shared with the management team for their review. Your feedback helps us strive for continuous improvement in our services.
3.0分
其他
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It was ok overall
The hotel is under renovations, so there is a lot going on right now. The staff was very friendly. The continental breakfast was very basic (no hot food except the do it yourself waffles). The maid service came in my room, but never actually cleaned it (not sure why. She left cleaning supplies in the bathroom, but didn't leave any small towels or fix the beds).
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酒店回复: Dear Guest,Thank you for your feedback regarding your recent stay. We appreciate your kind words about our friendly staff during this time of renovation. Your comments about the continental breakfast and the housekeeping service have been noted and will be shared with the relevant teams for consideration. We strive to continually improve the guest experience and value your insights. Thank you for sharing your thoughts with us.
2.0分
其他
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The top cover was dirty ( not stained but dirty). I did not complain but overall dirty place. Sofa in the entryway covered with a sheet and water stained, carpet is gross.
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酒店回复: Hello Shirley,Thank you for sharing your feedback with us. We strive to maintain a high standard of cleanliness and your comments will be shared with our housekeeping team for their review. Our goal is to provide a comfortable environment for all guests, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you again in the future under improved circumstances.
1.0分
其他
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Didnt end up staying. Checked back out after going to room. Strange smell in hotel, bug on bed, broken tv, no toilet paper in bathroom. Found somewhere else to stay instead.
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酒店回复: Dear Guest, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
交通便利、安静
There was no lobby due to construction, just a ling hall with a man at a table with a laptop, credit card machine and a sign stating there is an ADDITIONAL deposit at check-in. He offered it to us for half even though their website states it is even less. When I showed him the hotel website he called me a liar and refused to honor it. We left. Did not stay. Filed a claim for a refund of what we paid for our room.
The room was in great condition. The hotel is currently under renovations but our floor was completed. We were not aware of a $200 deposit upon arrival. We wouldn’t have picked this hotel if we were aware. Literally was just an overnight stop on the way to a horse show.
The room was infested with roaches.
Yes they had construction on the 1st and 3rd floors, but in the short time i was there i shouldn't have seen as many as I did.
Dont ever stay here. They change rooms last minute from monthly reservations. Rooms are dirty, mold everywhere, fire alarms taped closed on ceiling, constant construction right above your head, staff lies to your face about helping you and about check out times and pricing. Multiple complaints from multiple guests including us and they refused to help anyone besides repeating “sorry” over and over like thats supposed to make anyone feel better like its been resolved.
Decent place for a nights stay
Seen this place before the remodel, they are now remodeling looking forward to see the finished place.
The room was dirty. We found toothpaste smeared on the bathroom wall from previous customers that didn’t get cleaned. We also found two roaches. I told staff at check out and showed them pictures. They did express concern and stated they were doing renovations.
It was ok overall
The hotel is under renovations, so there is a lot going on right now. The staff was very friendly. The continental breakfast was very basic (no hot food except the do it yourself waffles). The maid service came in my room, but never actually cleaned it (not sure why. She left cleaning supplies in the bathroom, but didn't leave any small towels or fix the beds).
The top cover was dirty ( not stained but dirty). I did not complain but overall dirty place. Sofa in the entryway covered with a sheet and water stained, carpet is gross.
Didnt end up staying. Checked back out after going to room. Strange smell in hotel, bug on bed, broken tv, no toilet paper in bathroom. Found somewhere else to stay instead.