酒店回复: Hello Paula,Thank you for sharing your feedback about your recent stay with us. We appreciate your compliments about the cleanliness and comfort of your room. We apologize for any inconvenience you experienced with the remote and elevator noise. Please rest assured that we will address these concerns with our team to ensure a better experience for future guests. We value your input regarding the coffee and will share it with our breakfast staff for further improvements. We hope to have the opportunity to welcome you back in the future.
酒店回复: Hello Amy, We apologize for the inconvenience you experienced with your reservation. We recommend reaching out to our management team for further assistance with this matter.
酒店回复: Hello Sue,Thank you for sharing your experience with us. We take your feedback seriously and apologize for any inconvenience caused. Our hotel follows strict cleanliness and pest control protocols, and we have not received any other reports of bed bugs. We recommend seeking medical attention for your bites and irritation. Should you have any further concerns, please do not hesitate to contact our management directly.
4.0分
其他
原文
翻译提供方：Google
房间非常干净舒适！工作人员非常友好和有礼貌。电梯似乎需要维修，但总的来说，我们住得很愉快。
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酒店回复: Hello Amy,Thank you for choosing our hotel for your recent stay and for taking the time to share your feedback. We're glad to hear that you found our rooms clean and comfortable, and that our staff provided friendly and courteous service. We appreciate your feedback regarding the elevator and will address it accordingly. We hope to welcome you back for another great stay in the future.
1.0分
家庭亲子
原文
翻译提供方：Google
窗台和灯具里有死虫子。床由床脚处的木块支撑
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酒店回复: Hello Laura,Thank you for bringing this to our attention. We encourage guests to reach out to our management team directly to address any concerns or feedback they may have about their stay. Our team is always ready to assist with any issues to ensure a comfortable experience for all guests.
5.0分
其他
原文
翻译提供方：Google
合适的
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酒店回复: Hello Melvin,We appreciate your feedback and are glad to hear you found our hotel convenient. If you have any further comments or suggestions, please do not hesitate to contact us.
3.0分
商务出差
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Check-in took a very long time, taking 30 minutes for five people. A line formed afterwards, with five people still waiting. I wish she would speed up a bit.
The room was clean. There were some signs of wear here and there, but it was clean.
At breakfast, two waffle makers greeted us.
However, the bread wasn't good.
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酒店回复: Hello yoshikazu,Thank you for sharing your experience with us. We appreciate your feedback regarding the check-in process and will take it into account for future improvements. It's great to hear that you found your room clean, and we are glad to know you enjoyed the waffle makers at breakfast. Your comments about the bread will be shared with our food and beverage team, as we are always looking for ways to enhance our offerings for our guests. Thank you again for your insights.
4.0分
其他
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Nice stay till end
Overall stay was good,only problem,housekeeping opened our door at 9:25am,we were still sleeping, and check out wasn't till 11am.they knocked but we sleeping,and they never gave us a chance to say we were in there,just said sorry and closed door.i wasn't happy about this!!
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酒店回复: Hello Jacqueline,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about housekeeping and understand how important your comfort and privacy are during your stay. Your input helps us to continuously improve our services. We hope to provide you with a more enjoyable experience on your next visit.
5.0分
其他
Second stay, not perfect, but you actually get more than what you pay for. Breakfast lady is always awesome!
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酒店回复: Hello William,Thank you for sharing your feedback! We're delighted to hear that you appreciate the value of your stay and that our breakfast team made a positive impression. Your comments help us understand where we can enhance the guest experience further. We hope to welcome you back for an even better visit in the future. Safe travels!
房间宽敞，环境不错
房间舒适干净。从整体来看，这只是一件小事，但遥控器不能用，所以你必须手动浏览每个频道……前台的女孩说就是这样设置的？！电梯门打开和关闭时发出很大的声音。早餐的咖啡不是很好，但热饮不错
如果我可以给负零分 - 我会的。我的同事到了酒店，但他们没有预订。我联系了*******，他们基本上告诉我他们无能为力。我拒绝再次使用。
我入住的第一晚就被臭虫咬了。你们的调查问卷上问了我住过多少家酒店，只有你们那家，那两晚我被臭虫咬了好几口，我很痒，背部、手臂、颈部都有臭虫咬伤，还有皮疹。再也不会住那里了。由于身上多处被臭虫咬伤，我洗澡时皮肤就灼痛。我感觉周围环境不安全
房间非常干净舒适！工作人员非常友好和有礼貌。电梯似乎需要维修，但总的来说，我们住得很愉快。
窗台和灯具里有死虫子。床由床脚处的木块支撑
合适的
Check-in took a very long time, taking 30 minutes for five people. A line formed afterwards, with five people still waiting. I wish she would speed up a bit.
The room was clean. There were some signs of wear here and there, but it was clean.
At breakfast, two waffle makers greeted us.
However, the bread wasn't good.
Nice stay till end
Overall stay was good,only problem,housekeeping opened our door at 9:25am,we were still sleeping, and check out wasn't till 11am.they knocked but we sleeping,and they never gave us a chance to say we were in there,just said sorry and closed door.i wasn't happy about this!!
Second stay, not perfect, but you actually get more than what you pay for. Breakfast lady is always awesome!