酒店回复: Thank you for staying with us and for the excellent rating! We are glad you enjoyed your stay and we hope to see you again!
1.0分
其他
原文
翻译提供方：Google
不
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酒店回复: Thank you for staying with us. We would like to apologize for not exceeding your expectations and hope that in the future you will co sider giving us another chance.
3.0分
其他
原文
翻译提供方：Google
好的
4.0分
商务出差
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Room was Average, price was right. Wanted fresh towels had to take our dirty ones to them, they proceeded to count them and give me back only what they got not a washcloth more. Indoor pool was great and warmer than the shower water. Honestly that was the worst thing was the lack of hot water and that the tub plumbing wiggled in the wall when the faucet was used. There was no trash service. Breakfast was all carb based, great waffles.
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酒店回复: Thank you for staying with us! We are thrilled that you enjoyed the pool and we want to apologize for any plumbing issues that you experienced in your room. We have notified maintenance and are looking into the issue so that its fixed. We hope that in the future you will stay with us again on your next visit to Glasgow. We hope you have a great day!
4.0分
其他
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Room was clean, but the fitted bed sheet was old, worn, stretched out, and way too small for the bed. It was constantly all wrinkled up under us. Staff was friendly, but when i was asked to check in online, during the check-in process, I was told I could check-in before 9 am for $60. We arrived at 5 am, but the owner refused to honor the $60 fee. He said it had to be between 7 am and 9 am. I pointed out that the notification during check-in did not specify that. He grunted and made us pay for a full extra night, which far exceeded $60! We did not have the breakfast. Parking was adequate.
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酒店回复: Thank you for staying with us. On behalf of our staff I would like to apologize for the confusion upon check in. Management is looking into this matter to make sure that the online check in process is updated to prevent any future occurrences of this problem. Once again we apologize for the inconvenience and we hope that in the future you will consider giving us another chance.
5.0分
其他
Comfortable and quiet, convenient eating within walking distance. Block heater outlets in parking lot make convenient if slow EV charging.
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酒店回复: Thank you for staying with us! We are happy to hear that our charging station was of great use to you and we can't wait to see you again on your next visit! We hope you have a wonderful day!
3.0分
商务出差
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I booked a room with two queen beds for two adults thru Expedia.com.
The person who checked me in asked the same questions multiple times and it was so annoying. Do you have any pets? Is it just two adults? Almost accusing me of lying and when I asked why she was asking again, she stated people have snuck pets, and/or people in after they check in. It just bordered on being rude.
When she assigned me to the second floor and it required steps as no elevator was available, I asked for a room on the first floor because I have difficulty climbing stairs. She said she only had one available room on the first floor that was more expensive than the room I had. I just said nevermind, I’d manage.
She also gave poor directions on where to park to access the room.
The room was clean except for some random hairs in the tub. Yuck! The tub was chipped and the whole room needs updating.
Breakfast was very limited.
I would not stay there again.
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酒店回复: Thank you for staying with us. We would like to sincerely apologize for any frustrations you experienced at check in. We would also like to inform you that if you ever have requests like needing the first floor, please call the hotel directly when the room is booked so that your request can be noted and we will try to accommodate you to the best of our ability. We will also be discussing the cleanliness issues in your room with our staff. We hope that you will consider staying with us in the future and we hope you have a great day.
2.0分
其他
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The indoor pool isnt heated and was freezing. In general, this hotel is in serious need of some updating. The beds were comfortable, but the hallways and public rooms are drab and dinghy.
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酒店回复: Thank you for staying with us. We would like to sincerely apologize if you felt the pool was too cold and you thought that our hotel needed updating. We continuously strive to make your hotel better but unfortunately these things do take time and resources. We hope that in the future you will give us a chance and consider staying with us again. We appreciate your feedback and we hope you have a great day.
4.0分
商务出差
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After a long day at work, it was so nice to have a comfortable bed. Although we were disappointed the heated pool was out(we were looking forward to that), at least were able to be comfortable.
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酒店回复: Thank you for staying with us. We are happy to hear that you felt our bed was comfortable and we're able to get a good night's rest. We hope to see you again on your next visit to Glasgow.
1.0分
情侣出游
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twice we’ve been to the same motel I wouldn’t have gone the second time if I’ve known it was the same one we got charged 2 1/2 times what we were supposed to checking in. They charge us $30 for checking in 45 minutes early without telling us and charge us fee for a safe we didn’t ask for there was no regular coffee in the pool was ice cold and no towels
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酒店回复: Thank you for staying with us. On behalf of the team I would like to apologize for any past or present issues that you experienced while staying at our hotel. Normal check in time is 3pm so as per hotel policy so we do charge early check in fees like most hotels. We will discuss this matter with our staff to make sure that they are communicating any extra fees due to our hotel policies and apologize for any confusion caused by this matter. We appreciate your feedback and hope you have a great day.
美好的
不
好的
Room was Average, price was right. Wanted fresh towels had to take our dirty ones to them, they proceeded to count them and give me back only what they got not a washcloth more. Indoor pool was great and warmer than the shower water. Honestly that was the worst thing was the lack of hot water and that the tub plumbing wiggled in the wall when the faucet was used. There was no trash service. Breakfast was all carb based, great waffles.
Room was clean, but the fitted bed sheet was old, worn, stretched out, and way too small for the bed. It was constantly all wrinkled up under us. Staff was friendly, but when i was asked to check in online, during the check-in process, I was told I could check-in before 9 am for $60. We arrived at 5 am, but the owner refused to honor the $60 fee. He said it had to be between 7 am and 9 am. I pointed out that the notification during check-in did not specify that. He grunted and made us pay for a full extra night, which far exceeded $60! We did not have the breakfast. Parking was adequate.
Comfortable and quiet, convenient eating within walking distance. Block heater outlets in parking lot make convenient if slow EV charging.
I booked a room with two queen beds for two adults thru Expedia.com.
The person who checked me in asked the same questions multiple times and it was so annoying. Do you have any pets? Is it just two adults? Almost accusing me of lying and when I asked why she was asking again, she stated people have snuck pets, and/or people in after they check in. It just bordered on being rude.
When she assigned me to the second floor and it required steps as no elevator was available, I asked for a room on the first floor because I have difficulty climbing stairs. She said she only had one available room on the first floor that was more expensive than the room I had. I just said nevermind, I’d manage.
She also gave poor directions on where to park to access the room.
The room was clean except for some random hairs in the tub. Yuck! The tub was chipped and the whole room needs updating.
Breakfast was very limited.
I would not stay there again.
The indoor pool isnt heated and was freezing. In general, this hotel is in serious need of some updating. The beds were comfortable, but the hallways and public rooms are drab and dinghy.
After a long day at work, it was so nice to have a comfortable bed. Although we were disappointed the heated pool was out(we were looking forward to that), at least were able to be comfortable.
twice we’ve been to the same motel I wouldn’t have gone the second time if I’ve known it was the same one we got charged 2 1/2 times what we were supposed to checking in. They charge us $30 for checking in 45 minutes early without telling us and charge us fee for a safe we didn’t ask for there was no regular coffee in the pool was ice cold and no towels