酒店回复: Dear Hélène,Thank you for sharing your experience, and we sincerely apologize for the lack of understanding and empathy you encountered during your interaction. We recognize how important clear communication is, especially when a second language is involved. Your feedback will be shared with the team to ensure that all guests are treated with patience and respect. We hope to have the opportunity to provide a more welcoming experience in the future.Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方：Google
非常好的选择，谢谢。
4.0分
其他
原文
翻译提供方：Google
靠近服务站
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酒店回复: Dear Manon,Thank you for your review. We're glad you found our location convenient and close to essential services. We aim to provide a comfortable and hassle-free stay for our guests. We appreciate your feedback and hope to welcome you again in the future! Sincerely, Hotel Manager
5.0分
其他
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Overnight stay
Room was ready for me on the first floor. Although busy, everything was as expected. Breakfast was just coffee, as I was leaving at 5:45 am, but woman on duty was very helpful.
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酒店回复: Dear Christopher,Thank you for sharing your experience. We are pleased to know your room was ready upon arrival and that our team member assisted you during your early departure. Your positive remarks about our service mean a lot. We appreciate your stay and look forward to welcoming you again soon.Sincerely, Hotel Manager
5.0分
其他
The staff was fantastic. Pam was able to provide my requested ground floor room, even though I asked the day before our stay and they were booked up.
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酒店回复: Dear Donna,Thank you for your kind words. We are delighted to know our staff made your stay pleasant and that Pam was able to accommodate your ground-floor request. Providing thoughtful and attentive service is always our goal. We appreciate your recognition and look forward to welcoming you again for another comfortable stay.Sincerely, Hotel Manager
2.0分
其他
Bad luck if you have a heavy suitcase to carry to the second floor as there are not elevators.
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酒店回复: Dear Boris,Thank you for your feedback. We are pleased that you chose to stay with us and appreciate your comment regarding elevator access. We regret the inconvenience caused and will review ways to better assist guests with luggage for a smoother and more comfortable stay in the future. Hope you will visit again.Sincerely, Hotel Manager
2.0分
其他
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The lady helping with breakfast brightened up our morning after dealing with bugs, a disgusting smell of cigarettes, dirty furniture, damp bedsheets,& weirdly stained blankets.. From now on people should be welcome to see the room before handing over any money. If it wasnt for me being exhausted from my drive i would have demanded to get refunded. Please check your room before deciding to stay here.
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酒店回复: Dear Monique,Thank you for your feedback. We are pleased to hear that the breakfast service and staff brightened your morning, though we regret the concerns regarding cleanliness and the overall condition of the room. Your comments highlight important areas for improvement and will be addressed with our team. We remain focused on enhancing guest comfort and hope to provide a better experience on your visit again.Sincerely, Hotel Manager
1.0分
其他
Very old. Clean but otherwise pretty bad. High humidity that AC didn’t touch. Even for $100, it wasn’t worth it
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酒店回复: Dear David,Thank you for your feedback. We are glad to hear you found the room clean, though we regret the discomfort caused by the humidity and overall condition of the property. Your comments are important and will be shared with our team to focus on improvements and provide a better guest experience in the future. Hope you will visit again.Sincerely, Hotel Manager
5.0分
其他
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Need upgrading BAD
Yall should really look into a new air conditioning/ exhaust system because why does the bed feel damp from the air conditioner being on while we were not in the room. It was very uncomfortable to say the least. That really took away from the room. It was actually decent other than the OLD carpet.
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酒店回复: Dear SHEILA,Thank you for your feedback. We are glad to hear you found parts of the room decent, though we take seriously your comments about the air conditioning system, dampness, and old carpet. Your observations will be reviewed with our team so we can focus on upgrades and provide a more comfortable experience for future guests. We hope to offer a better experience on your next visit.Sincerely, Hotel Manager
1.0分
其他
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I will never stay here again! We had to change rooms 3 times due to the cleanliness of the rooms. If it wasnt so late we would have checked out and went to another place. When letting the front desk know about the rooms I was meet with anger and hostility. My kids couldnt even swim in the pool because it was so dirty. NEVER AGAIN!
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酒店回复: Dear Michael,We are sorry to hear about the challenges you faced during your stay. Needing to move rooms and finding the pool in poor condition should not have been part of your experience. The interaction at the front desk you described is also concerning and will be addressed with our staff. Your feedback helps us focus on where we need to improve. We will work to ensure better standards in both cleanliness and service moving forward.Sincerely, Hotel Manager
接待员对我冷冻冰袋的要求反应不佳。 如果他做不到，他可以直接告诉我不，因为他知道我对英语的理解能力一般。 他一直在快速地跟我说很多话。 他对使用第二语言的人没有同情心。 慢慢地说话并不难。
非常好的选择，谢谢。
靠近服务站
Overnight stay
Room was ready for me on the first floor. Although busy, everything was as expected. Breakfast was just coffee, as I was leaving at 5:45 am, but woman on duty was very helpful.
The staff was fantastic. Pam was able to provide my requested ground floor room, even though I asked the day before our stay and they were booked up.
Bad luck if you have a heavy suitcase to carry to the second floor as there are not elevators.
The lady helping with breakfast brightened up our morning after dealing with bugs, a disgusting smell of cigarettes, dirty furniture, damp bedsheets,& weirdly stained blankets.. From now on people should be welcome to see the room before handing over any money. If it wasnt for me being exhausted from my drive i would have demanded to get refunded. Please check your room before deciding to stay here.
Very old. Clean but otherwise pretty bad. High humidity that AC didn’t touch. Even for $100, it wasn’t worth it
Need upgrading BAD
Yall should really look into a new air conditioning/ exhaust system because why does the bed feel damp from the air conditioner being on while we were not in the room. It was very uncomfortable to say the least. That really took away from the room. It was actually decent other than the OLD carpet.
I will never stay here again! We had to change rooms 3 times due to the cleanliness of the rooms. If it wasnt so late we would have checked out and went to another place. When letting the front desk know about the rooms I was meet with anger and hostility. My kids couldnt even swim in the pool because it was so dirty. NEVER AGAIN!