酒店回复: Dear Hélène,Thank you for sharing your experience, and we sincerely apologize for the lack of understanding and empathy you encountered during your interaction. We recognize how important clear communication is, especially when a second language is involved. Your feedback will be shared with the team to ensure that all guests are treated with patience and respect. We hope to have the opportunity to provide a more welcoming experience in the future.Sincerely, Hotel Manager
5.0分
其他
原文
翻译提供方：Google
非常好的选择，谢谢。
4.0分
其他
原文
翻译提供方：Google
靠近服务站
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酒店回复: Dear Manon,Thank you for your review. We're glad you found our location convenient and close to essential services. We aim to provide a comfortable and hassle-free stay for our guests. We appreciate your feedback and hope to welcome you again in the future! Sincerely, Hotel Manager
2.0分
其他
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We chose this hotel because it has a 7.2 rating, but in reality it’s more like a 6. The room had a musty smell and the tub had some black mold near the grout. The hotel is old and not super clean nor fresh. We only stayed one night so it was acceptable for just sleeping and leaving, but we will not return.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are glad to know the stay worked for your travel needs. We have noted your concerns regarding the room smell, grout condition, and overall freshness, and our team will review these points to strengthen comfort and consistency. We remain committed to improving the guest experience and appreciate your feedback. Visit again.Sincerely, Hotel Manager
3.0分
朋友出游
Room was good. One of the desk chairs was broken and another in not good condition. We didn't need it so was not issue to us and staff apologized.
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酒店回复: Dear Guest,Thank you for your feedback. We are glad you enjoyed the room and appreciated our staff’s courteous response. Your note about the desk chairs has been shared with our maintenance team for attention. We value your understanding and look forward to providing an even better experience during your next visit.Sincerely, Hotel Manager
3.0分
情侣出游
Rooms were clean but bed mattress was really soft. Bathroom toilet had issues with flushing.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are pleased to know the clean room supported your stay. We have noted your comments regarding the soft mattress and the toilet flushing issue and will review these points with our maintenance team. Hope you will visit again.Sincerely, Hotel Manager
4.0分
商务出差
very nice room only comment is the toilet seat is too low they need to install taller toiet stools
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酒店回复: Dear Lewis,Thank you for your feedback. We are glad to hear that you enjoyed your room and had a pleasant stay. We appreciate your suggestion regarding the toilet height and will share it with our maintenance team for consideration. We look forward to welcoming you back soon.Sincerely, Hotel Manager
5.0分
其他
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Overnight stay
Room was ready for me on the first floor. Although busy, everything was as expected. Breakfast was just coffee, as I was leaving at 5:45 am, but woman on duty was very helpful.
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酒店回复: Dear Christopher,Thank you for sharing your experience. We are pleased to know your room was ready upon arrival and that our team member assisted you during your early departure. Your positive remarks about our service mean a lot. We appreciate your stay and look forward to welcoming you again soon.Sincerely, Hotel Manager
5.0分
其他
The staff was fantastic. Pam was able to provide my requested ground floor room, even though I asked the day before our stay and they were booked up.
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酒店回复: Dear Donna,Thank you for your kind words. We are delighted to know our staff made your stay pleasant and that Pam was able to accommodate your ground-floor request. Providing thoughtful and attentive service is always our goal. We appreciate your recognition and look forward to welcoming you again for another comfortable stay.Sincerely, Hotel Manager
2.0分
其他
Bad luck if you have a heavy suitcase to carry to the second floor as there are not elevators.
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酒店回复: Dear Boris,Thank you for your feedback. We are pleased that you chose to stay with us and appreciate your comment regarding elevator access. We regret the inconvenience caused and will review ways to better assist guests with luggage for a smoother and more comfortable stay in the future. Hope you will visit again.Sincerely, Hotel Manager
接待员对我冷冻冰袋的要求反应不佳。 如果他做不到，他可以直接告诉我不，因为他知道我对英语的理解能力一般。 他一直在快速地跟我说很多话。 他对使用第二语言的人没有同情心。 慢慢地说话并不难。
非常好的选择，谢谢。
靠近服务站
We chose this hotel because it has a 7.2 rating, but in reality it’s more like a 6. The room had a musty smell and the tub had some black mold near the grout. The hotel is old and not super clean nor fresh. We only stayed one night so it was acceptable for just sleeping and leaving, but we will not return.
Room was good. One of the desk chairs was broken and another in not good condition. We didn't need it so was not issue to us and staff apologized.
Rooms were clean but bed mattress was really soft. Bathroom toilet had issues with flushing.
very nice room only comment is the toilet seat is too low they need to install taller toiet stools
Overnight stay
Room was ready for me on the first floor. Although busy, everything was as expected. Breakfast was just coffee, as I was leaving at 5:45 am, but woman on duty was very helpful.
The staff was fantastic. Pam was able to provide my requested ground floor room, even though I asked the day before our stay and they were booked up.
Bad luck if you have a heavy suitcase to carry to the second floor as there are not elevators.