We let the front desk know but our room did not have a smoke detector it look like it was taken out and then also in the shower after you took a shower it was leaking from the ceilings
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酒店回复: Hello Hazel,Thank you for sharing your feedback. We take all guest comments seriously, as they help us to enhance our services. We appreciate you bringing these issues to our attention, and we will ensure that the necessary departments are informed for future improvements. Your experience is valuable to us, and we hope to provide a better stay should you choose to visit again.
1.0分
其他
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Dirty rooms
There are better places to stay for the same price of this hotel. Don’t do it. We checked in, my first warning should have been how dirty the floors were at the lobby. We get to our room, the floor hadn’t been vacuumed and quite honestly needed to be shampooed. We were supposed to stay 3 nights and left the next morning and went to the holiday inn in Eagan, which is GREAT, and was the same price. Another family member in our group had the same experience with his room. Floors were dirty, hair in the shower, closet was filthy.
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酒店回复: Hello Crystal,Thank you for your feedback regarding your recent stay. We understand the cleanliness issues you encountered can be disappointing and impact your experience. While we continuously strive to maintain our standards, your comments are valuable for our ongoing improvements. We appreciate you taking the time to share your thoughts and hope your travels lead you to more enjoyable accommodations in the future.
1.0分
其他
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Out of order I’ve machine. Dirty floors, walls, everything and anything you can imagine. Exercise room smelled horribly. Broken buttons in elevator, did NOT have a smart tv.. no Netflix or YouTube.. omg - just don’t stay here. I promise it’s worth spending more money elsewhere.
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酒店回复: Hello Sierra,We appreciate your feedback and take all comments seriously as they help us to improve. We regret that your experience did not meet your expectations and understand how important cleanliness and functional amenities are for our guests. Your concerns will be shared with the team for their review in order to enhance our services. Thank you for taking the time to share your thoughts.
2.0分
家庭亲子
Toilet running every 15 minutes. Broken ice machine. Elevator out of order. No arms on desk chair in handicapped room. Broken lamp shade. Poor lighting.
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酒店回复: Hello Gary,Thank you for sharing your feedback. We sincerely appreciate your comments regarding the condition of the facilities and the furnishings in your room. Your observations have been noted as they are important for our ongoing improvement. We aim to provide a comfortable experience for all our guests, and your insights play a key role in that process. If there are more details you wish to provide, please feel free to reach out to management directly.
2.0分
其他
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Last place I would stay.
There was no hot water in our shower our ENTIRE weekend stay. Elevator was broken the whole weekend. Holes in the bedding. The remote for the tv was broken and missing its back. The breakfast was awful and unsanitary. Workers were rude when we needed something. Will not stay again and do not recommend for others.
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酒店回复: Hello Kara,Thank you for sharing your feedback regarding your recent stay. We take all guest comments seriously and will ensure that your concerns are communicated to the appropriate departments. We strive to provide a comfortable experience for our guests and your insights are invaluable in helping us improve. We appreciate you taking the time to share your thoughts, and we wish you the best in your future travels.
1.0分
其他
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Don’t even entertain the idea of staying here
First they had there shuttle bus parked in the Handicap parking area I had to ask to have it moved
Closet doors had holes in them
Hair in the sink and tub
Toilet paper roll and dispenser was left on the floor broken
Floor was wet
Sheets and pillows damp
The whole hotel smelled like pot and bad breath
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酒店回复: Hello Jesse,Thank you for your feedback regarding your recent stay. We take all guest comments seriously as they help us identify areas for improvement. I have noted your concerns about the shuttle bus parking, cleanliness, and maintenance issues. We appreciate your insights and will ensure they are shared with the appropriate teams for review. Our goal is to provide a better experience for all our guests in the future.
1.0分
家庭亲子
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We came and stayed not even an hour, horrible allergy flare up to **** smells couldn't allow my small children to stay there, especially after seeing the crowd that hangs around the hotel.
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酒店回复: Sorry about the experience you had with us. we will definitely improve on all such things
2.0分
其他
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Good location. First room smelled like smoke. We were able to switch rooms the second day. Room was not made up either day. Keys had been deactivated after the second night so we had to get them reactivated. Hot tub jets weren't working after the first day.
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酒店回复: Hello Paul,Thank you for sharing your feedback about your recent stay. We appreciate your positive comments about our location and are glad you were able to switch rooms. Your concerns regarding room service, key activation, and the hot tub will be noted for our management to review. We value guest input as it helps us enhance the experience we offer in the future. Thank you for taking the time to provide your insights.
4.0分
其他
No one came to add clean towels or make bed for the second night. Also there was a slight smoke smell in our no smoking room.
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酒店回复: Dear Guest,Thank you for sharing your experience with us. We strive to provide a comfortable stay for all our guests, and your feedback regarding housekeeping and room odor is valued. We encourage our guests to reach out during their stay if they encounter any issues so that we can address them promptly. Your comments will be shared with the appropriate team to help enhance our services for future guests.
按摩浴缸坏了，泳池边没有毛巾，房间里也只有两条浴巾，没有擦手巾。大堂还有人打架。
We let the front desk know but our room did not have a smoke detector it look like it was taken out and then also in the shower after you took a shower it was leaking from the ceilings
Dirty rooms
There are better places to stay for the same price of this hotel. Don’t do it. We checked in, my first warning should have been how dirty the floors were at the lobby. We get to our room, the floor hadn’t been vacuumed and quite honestly needed to be shampooed. We were supposed to stay 3 nights and left the next morning and went to the holiday inn in Eagan, which is GREAT, and was the same price. Another family member in our group had the same experience with his room. Floors were dirty, hair in the shower, closet was filthy.
Out of order I’ve machine. Dirty floors, walls, everything and anything you can imagine. Exercise room smelled horribly. Broken buttons in elevator, did NOT have a smart tv.. no Netflix or YouTube.. omg - just don’t stay here. I promise it’s worth spending more money elsewhere.
Toilet running every 15 minutes. Broken ice machine. Elevator out of order. No arms on desk chair in handicapped room. Broken lamp shade. Poor lighting.
Last place I would stay.
There was no hot water in our shower our ENTIRE weekend stay. Elevator was broken the whole weekend. Holes in the bedding. The remote for the tv was broken and missing its back. The breakfast was awful and unsanitary. Workers were rude when we needed something. Will not stay again and do not recommend for others.
Don’t even entertain the idea of staying here
First they had there shuttle bus parked in the Handicap parking area I had to ask to have it moved
Closet doors had holes in them
Hair in the sink and tub
Toilet paper roll and dispenser was left on the floor broken
Floor was wet
Sheets and pillows damp
The whole hotel smelled like pot and bad breath
We came and stayed not even an hour, horrible allergy flare up to **** smells couldn't allow my small children to stay there, especially after seeing the crowd that hangs around the hotel.
Good location. First room smelled like smoke. We were able to switch rooms the second day. Room was not made up either day. Keys had been deactivated after the second night so we had to get them reactivated. Hot tub jets weren't working after the first day.
No one came to add clean towels or make bed for the second night. Also there was a slight smoke smell in our no smoking room.