酒店回复: Thank you for your review, Lucie. We apologize for the inconvenience you experienced with your lost item. Our manager has reached out to you via private message to assist with this matter. Please check your inbox, and don’t hesitate to contact us if you need further assistance. We appreciate your understanding and hope to resolve this for you quickly.
3.0分
其他
原文
翻译提供方：Google
空调系统噪音很大
展开
酒店回复: Dear Marie-Andrée,Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience caused by the noisy air conditioning system during your stay. We understand how important a comfortable and quiet environment is for our guests, and I’m sorry we fell short in this area.Please know that we are reviewing this issue with our maintenance team to ensure improvements are made. We appreciate your comments, as they help us work toward providing a better experience for all our guests.We hope to have the opportunity to welcome you back for a more comfortable stay in the future.
5.0分
其他
原文
翻译提供方：Google
一切都很完美
展开
酒店回复: Thank you for your kind words and for taking the time to leave a review. We’re delighted to hear that everything was perfect during your stay at Days Inn by Wyndham Emporia. It’s always a pleasure to know our guests had a great experience.We hope to welcome you back on your next visit to the area!
5.0分
情侣出游
原文
翻译提供方：Google
很干净
展开
酒店回复: Thank you so much, Rene, for your kind review and perfect rating! We’re truly glad to hear you found everything très propre—very clean. Our team takes great pride in maintaining a welcoming and spotless environment for all our guests. We hope to welcome you back again soon!
5.0分
其他
原文
翻译提供方：Google
伟大的
展开
酒店回复: Thank you for your excellent rating! We’re so glad you enjoyed your stay with us and truly appreciate you choosing our hotel.We hope to welcome you back again soon!
3.0分
情侣出游
展开
Denied my service animal, charged me $20 a night even with proof of service records. Also shower clogged and the washer to the laundry mat left clothes literally soaken wet.
展开
酒店回复: Thank you for taking the time to share your feedback. We’re sorry to hear about the concerns you experienced during your stay.Please know that we carefully follow the ADA guidelines regarding service animals. In this instance, the pet presented did not meet the criteria of a service animal as defined by the ADA, which is why the nightly pet fee was applied.We also apologize for the maintenance issues you encountered with the shower and laundry facilities. Your comments have been shared with our team so we can address these matters promptly and ensure a better experience for future stays.We appreciate you bringing these concerns to our attention and hope for the opportunity to serve you better in the future.
2.0分
情侣出游
展开
You get what you pay for and for what we paid for, this place was overpriced. If you only need a place to sleep and then move on then this will have to do. Way too expensive and skip the included breakfast entirely!
展开
酒店回复: Thank you, Thomas, for sharing your feedback. We’re sorry to hear your stay did not meet expectations. Your comments about pricing and breakfast are appreciated and will be shared with our team as we continue working to improve our guest experience.
5.0分
情侣出游
Hotel served its purpose. We had business about half an hour away so were not there much but it was clean, nice staff, safe.
展开
酒店回复: Thank you, Ms. Johnston, for sharing your experience and for giving us a 10/10 rating. We’re glad to hear you found the hotel clean, safe, and staffed with friendly team members during your business trip. Even though your visit was brief, we truly appreciate your kind words and hope to welcome you back whenever your travels bring you to the area.
3.0分
其他
展开
Although some of the aspects of the room, such as the TV had been updated, channel selections were quite limited.
Also, the door frame had a substantial gap against the door as there was a gap on the lower left side that was over 1", enough for insects or small rodents to enter.
The staff was accommodating.
展开
酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear our team was accommodating during your stay. However, we apologize for the issues you encountered with the door frame and limited TV channel options.We appreciate you bringing these concerns to our attention, and we’ll be reviewing them with our maintenance and operations teams to ensure improvements are made. Your input is valuable in helping us enhance the experience for all our guests.We hope to have the opportunity to welcome you again for a more seamless stay.
1.0分
家庭亲子
展开
The recent stay at Days Inn by Wyndham Emporia was quite disappointing. The assigned room (July 7-8) had a noticeable musty odor. The air conditioning unit struggled to cool the space, even on its highest setting. Additionally the carpet was very old. We were very itchy in the morning. There may be bed bugs! One large dead roach was found by the air conditioner unit. The bathroom door would not close and the door knob was loose. The hotel staff was generally polite, but the overall amenities and room quality didn't justify the price paid. On the positive side, the hotel's location is excellent, to stop and rest before continuing the drive down to the south. However, the condition of the room significantly impacted the ability to enjoy the stay. It is hoped that the hotel considers addressing these concerns to improve the guest experience.
展开
酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. I'm truly sorry to hear that your experience fell short of expectations. Please accept our sincere apologies for the condition of your room — the musty odor, AC performance, carpet, and pest concerns are certainly not the standard we strive to maintain.We take these types of reports seriously, and I’ve shared your comments with our housekeeping and maintenance teams so we can immediately inspect and address the issues you've raised, especially regarding the air conditioning and pest control.While I’m glad to hear you found our staff polite and our location convenient, I regret that these positives were overshadowed by the room condition. We’re working hard to ensure each guest enjoys a clean, comfortable environment, and I hope you’ll consider giving us another chance in the future to provide a better experience.
我把东西落在房间里了。 我写信给酒店，但没有收到回复！
空调系统噪音很大
一切都很完美
很干净
伟大的
Denied my service animal, charged me $20 a night even with proof of service records. Also shower clogged and the washer to the laundry mat left clothes literally soaken wet.
You get what you pay for and for what we paid for, this place was overpriced. If you only need a place to sleep and then move on then this will have to do. Way too expensive and skip the included breakfast entirely!
Hotel served its purpose. We had business about half an hour away so were not there much but it was clean, nice staff, safe.
Although some of the aspects of the room, such as the TV had been updated, channel selections were quite limited.
Also, the door frame had a substantial gap against the door as there was a gap on the lower left side that was over 1", enough for insects or small rodents to enter.
The staff was accommodating.
The recent stay at Days Inn by Wyndham Emporia was quite disappointing. The assigned room (July 7-8) had a noticeable musty odor. The air conditioning unit struggled to cool the space, even on its highest setting. Additionally the carpet was very old. We were very itchy in the morning. There may be bed bugs! One large dead roach was found by the air conditioner unit. The bathroom door would not close and the door knob was loose. The hotel staff was generally polite, but the overall amenities and room quality didn't justify the price paid. On the positive side, the hotel's location is excellent, to stop and rest before continuing the drive down to the south. However, the condition of the room significantly impacted the ability to enjoy the stay. It is hoped that the hotel considers addressing these concerns to improve the guest experience.