酒店回复: Thank you for your review, Lucie. We apologize for the inconvenience you experienced with your lost item. Our manager has reached out to you via private message to assist with this matter. Please check your inbox, and don’t hesitate to contact us if you need further assistance. We appreciate your understanding and hope to resolve this for you quickly.
3.0分
其他
原文
翻译提供方：Google
空调系统噪音很大
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酒店回复: Dear Marie-Andrée,Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience caused by the noisy air conditioning system during your stay. We understand how important a comfortable and quiet environment is for our guests, and I’m sorry we fell short in this area.Please know that we are reviewing this issue with our maintenance team to ensure improvements are made. We appreciate your comments, as they help us work toward providing a better experience for all our guests.We hope to have the opportunity to welcome you back for a more comfortable stay in the future.
5.0分
其他
原文
翻译提供方：Google
一切都很完美
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酒店回复: Thank you for your kind words and for taking the time to leave a review. We’re delighted to hear that everything was perfect during your stay at Days Inn by Wyndham Emporia. It’s always a pleasure to know our guests had a great experience.We hope to welcome you back on your next visit to the area!
5.0分
情侣出游
原文
翻译提供方：Google
很干净
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酒店回复: Thank you so much, Rene, for your kind review and perfect rating! We’re truly glad to hear you found everything très propre—very clean. Our team takes great pride in maintaining a welcoming and spotless environment for all our guests. We hope to welcome you back again soon!
5.0分
其他
原文
翻译提供方：Google
伟大的
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酒店回复: Thank you for your excellent rating! We’re so glad you enjoyed your stay with us and truly appreciate you choosing our hotel.We hope to welcome you back again soon!
4.0分
其他
room was clean and well kept... my only disappointment was the fact that this faciity did not have any in room coffee available
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酒店回复: Thank you, Edward, for your feedback and for rating your stay an 8/10.We’re glad to hear that you found your room clean and well kept. We apologize for the disappointment regarding the lack of in-room coffee, and we appreciate you bringing this to our attention. Your comments are valuable as we continue to look for ways to improve the guest experience.Thank you for choosing Days Inn by Wyndham Emporia, and we hope to welcome you back again in the future.
2.0分
其他
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Overflow in sink was clogged with hair. Every time I moved in bed there was a clunk. There was a wining sound all night. The door was open around edges so someone could actually see in. Corners were dirty.
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酒店回复: Hello Carol,Thank you for taking the time to share your feedback. I’m very sorry for the issues you experienced during your stay. The conditions you described—including the clogged sink overflow, noise from the bed, the whining sound throughout the night, gaps around the door, and cleanliness concerns—are unacceptable and far below the standard we aim to provide.I’m addressing these items with our maintenance and housekeeping teams immediately to ensure they are corrected. You should never have to deal with these types of problems, and I apologize for the discomfort and inconvenience they caused.Thank you again for bringing this to our attention. We appreciate the opportunity to make improvements, and we hope to provide a much better experience should you choose to stay with us again.
3.0分
其他
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The staff was courteous there was only one set of towels in a room with two beds I thought that was strange so I had to get another towel from the front desk cuz there was nobody to bring it to me. Place a little rough it needs an update.
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酒店回复: Thank you for taking the time to share your feedback. I’m glad to hear that our staff was courteous during your stay, but I’m sorry about the inconvenience with the towel setup in your room. You should have had enough towels upon arrival, and we’ll be reviewing this with our housekeeping team to make sure it doesn’t happen again.I also appreciate your note about the condition of the property. We understand that updates are needed in certain areas, and your feedback helps guide our ongoing improvement efforts.Thank you for staying with us, and we hope to provide a better experience on your next visit.
1.0分
其他
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This was the most awful hotel we have ever stayed in. The room was dirty, crumbs on the tables, the floor made our two year old son’s feet black, the mirrors had streaks and dirt on them. The shampoos were used, not new. The beds were not queen. Maybe full. The bathroom door was hanging off the hinge and the front door was also broken. You could see through the crack to outside. There were 2 chairs in the room. One was broken and the other was extremely dirty. I took a picture of the chair because it was so disgusting. We will be writing a letter to Days Inn HQ or Wyndham HQ or both. The breakfast was absolutely terrible too. We have been to other Days Inn and the breakfast was pretty good. Not at this location. It looks old.
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酒店回复: We’re very sorry to hear about your experience. The condition you described does not reflect our usual standards, and we appreciate you bringing these concerns to our attention. Your feedback has been shared with our housekeeping and maintenance teams to ensure these issues are addressed promptly. We value your comments and will use them to improve for future guests.
3.0分
情侣出游
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Denied my service animal, charged me $20 a night even with proof of service records. Also shower clogged and the washer to the laundry mat left clothes literally soaken wet.
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酒店回复: Thank you for taking the time to share your feedback. We’re sorry to hear about the concerns you experienced during your stay.Please know that we carefully follow the ADA guidelines regarding service animals. In this instance, the pet presented did not meet the criteria of a service animal as defined by the ADA, which is why the nightly pet fee was applied.We also apologize for the maintenance issues you encountered with the shower and laundry facilities. Your comments have been shared with our team so we can address these matters promptly and ensure a better experience for future stays.We appreciate you bringing these concerns to our attention and hope for the opportunity to serve you better in the future.
我把东西落在房间里了。 我写信给酒店，但没有收到回复！
空调系统噪音很大
一切都很完美
很干净
伟大的
room was clean and well kept... my only disappointment was the fact that this faciity did not have any in room coffee available
Overflow in sink was clogged with hair. Every time I moved in bed there was a clunk. There was a wining sound all night. The door was open around edges so someone could actually see in. Corners were dirty.
The staff was courteous there was only one set of towels in a room with two beds I thought that was strange so I had to get another towel from the front desk cuz there was nobody to bring it to me. Place a little rough it needs an update.
This was the most awful hotel we have ever stayed in. The room was dirty, crumbs on the tables, the floor made our two year old son’s feet black, the mirrors had streaks and dirt on them. The shampoos were used, not new. The beds were not queen. Maybe full. The bathroom door was hanging off the hinge and the front door was also broken. You could see through the crack to outside. There were 2 chairs in the room. One was broken and the other was extremely dirty. I took a picture of the chair because it was so disgusting. We will be writing a letter to Days Inn HQ or Wyndham HQ or both. The breakfast was absolutely terrible too. We have been to other Days Inn and the breakfast was pretty good. Not at this location. It looks old.
Denied my service animal, charged me $20 a night even with proof of service records. Also shower clogged and the washer to the laundry mat left clothes literally soaken wet.