酒店回复: Thank you for taking the time to complete the survey. We appreciate your feedback. I am glad you enjoyed your stay and hope to welcome you back when your travels bring you to Greenville, SC.
5.0分
其他
原文
翻译提供方:Google
或多或少
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酒店回复: Thank you for taking the time to complete the survey. We appreciate your feedback. I am glad you enjoyed your stay and hope to welcome you back when your travels bring you to Greenville, SC.
5.0分
其他
原文
翻译提供方:Google
伟大的
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酒店回复: Thank you for taking the time to complete the survey. We appreciate your feedback. I am glad you enjoyed your stay and hope to welcome you back when your travels bring you to Greenville, SC.
3.0分
情侣出游
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Smelled like smoke in the lobby, we saw a roach outside our door on the way to breakfast and the parking lot was really dirty with litter. The bed was hard as a rock. Convenient to downtown Gvl though.
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酒店回复: I want to sincerely apologize that your recent stay did not meet your expectations. Your comfort and satisfaction are extremely important to us, and I regret that we fell short during your visit.I would appreciate the opportunity to speak with you directly to better understand what occurred. Please feel free to contact the hotel at your convenience so that we can discuss your experience in detail. This will allow us to address your concerns and work towards a solution. If I am unaware of an issue, I cannot fix it, so your feedback is truly valuable to us.Thank you for bringing this to our attention. I look forward to speaking with you and resolving this matter.
3.0分
其他
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3 Stars
The hotel staff was very kind and welcoming but also seemed very flustered due to some technical issues. The walls are very thin... You can hear everything happening outside in the hallway, in the room next to you, the floor below you... We had one roach and a spider that visited us... But other than that the place was clean. The bed was very comfortable. For the needs we had it was a good spot but we probably would not stay there again. There is a Krispy Kreme right across the street and a few different bars along that area. The free breakfast was nice. The parking lot did have some seedy characters walking around but they kept to themselves.
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酒店回复: I want to sincerely apologize that your recent stay did not meet your expectations. Your comfort and satisfaction are extremely important to us, and I regret that we fell short during your visit.I would appreciate the opportunity to speak with you directly to better understand what occurred. Please feel free to contact the hotel at your convenience so that we can discuss your experience in detail. This will allow us to address your concerns and work towards a solution. If I am unaware of an issue, I cannot fix it, so your feedback is truly valuable to us.Thank you for bringing this to our attention. I look forward to speaking with you and resolving this matter.
3.0分
其他
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Parking easy and motel is a little run down but clean. Staff very friendly. My only major complaint is that the bed was terrible. Very unsupportive mattresses that either sunk in the middle or to one side.
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酒店回复: I want to sincerely apologize that your recent stay did not meet your expectations. Your comfort and satisfaction are extremely important to us, and I regret that we fell short during your visit.I would appreciate the opportunity to speak with you directly to better understand what occurred. Please feel free to contact the hotel at your convenience so that we can discuss your experience in detail. This will allow us to address your concerns and work towards a solution. If I am unaware of an issue, I cannot fix it, so your feedback is truly valuable to us.Thank you for bringing this to our attention. I look forward to speaking with you and resolving this matter.
1.0分
其他
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My room had a roach crawling around in the bathroom. The guy offered a room change but it was right next door to the room with the roach. The manager was very rude when I went to talk about it. I only stayed because I didn’t know where else to go and I was graduating so I didn’t have time to find another hotel. However Sleep Inn will never be a pick for me.
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酒店回复: I want to sincerely apologize that your recent stay did not meet your expectations. Your comfort and satisfaction are extremely important to us, and I regret that we fell short during your visit.I would appreciate the opportunity to speak with you directly to better understand what occurred. Please feel free to contact the hotel at your convenience so that we can discuss your experience in detail. This will allow us to address your concerns and work towards a solution. If I am unaware of an issue, I cannot fix it, so your feedback is truly valuable to us.Thank you for bringing this to our attention. I look forward to speaking with you and resolving this matter.You did receive a 5% refund for your inconvenience. You were moved to the only clean double we had.
5.0分
其他
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Great stay at the Sleep Inn Greenville Convention Center! Staff were professional and polite, the manager was friendly and checked in on our visit, and parking was easy. Helpful team all around—highly recommend!
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酒店回复: Thank you for taking the time to complete the survey. We appreciate your feedback. I am glad you enjoyed your stay and hope to welcome you back when your travels bring you to Greenville, SC.
4.0分
其他
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Pretty good spot for a show at BSWA. Pictures looked a lil nicer. Our room felt cool (71°) and yet somehow humid at the same time, which was a lil strange. Staff was great, good location, but a bit pricey for what it was.
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酒店回复: I want to sincerely apologize that your recent stay did not meet your expectations. Your comfort and satisfaction are extremely important to us, and I regret that we fell short during your visit.I would appreciate the opportunity to speak with you directly to better understand what occurred. Please feel free to contact the hotel at your convenience so that we can discuss your experience in detail. This will allow us to address your concerns and work towards a solution. If I am unaware of an issue, I cannot fix it, so your feedback is truly valuable to us.Thank you for bringing this to our attention. I look forward to speaking with you and resolving this matter.
2.0分
商务出差
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The front desk staff at both check in and during the night were both very nice. We encountered a bed bug and was able to move to another room. The lady that worked that night was very apologetic. However, upon checking out I inquired about what if anything could be done as far as compensation due to the inconvenience of having to move due to the bed bug incident. A lady came from the back who I assumed was the manager on duty. She never introduced herself. She asked what the problem was, which I told her. I would've thought it would have been known or the information would've been passed on. She very nonchalantly said that when the room is cleaned and "if" they find the bed bug then usually what they do is offer points through Choice. I told her I was not member of Choice. I had pictures of the bug as proof btw. It was pretty much like "oh well". She never apologized for the inconvenience. Overall, the facility itself was clean. The begbugs and lack of empathy from the morning manage at checkout would be the reason I would not book there again.
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酒店回复: Thank you for sharing your feedback. I am sorry to hear that your experience did not meet your expectations. Providing an exceptional guest experience is our top priority, and I apologize for any inconvenience you encountered during your stay. Please know that I have shared your concerns with the appropriate team members so we can address them promptly. I hope this does not deter you from staying with us again when your travels bring you back to Greenville. We value your business and look forward to the opportunity to provide you with a better experience in the future. By the way no bedbugs were found during the professional inspection.
非常好
或多或少
伟大的
Smelled like smoke in the lobby, we saw a roach outside our door on the way to breakfast and the parking lot was really dirty with litter. The bed was hard as a rock. Convenient to downtown Gvl though.
3 Stars
The hotel staff was very kind and welcoming but also seemed very flustered due to some technical issues. The walls are very thin... You can hear everything happening outside in the hallway, in the room next to you, the floor below you... We had one roach and a spider that visited us... But other than that the place was clean. The bed was very comfortable. For the needs we had it was a good spot but we probably would not stay there again. There is a Krispy Kreme right across the street and a few different bars along that area. The free breakfast was nice. The parking lot did have some seedy characters walking around but they kept to themselves.
Parking easy and motel is a little run down but clean. Staff very friendly. My only major complaint is that the bed was terrible. Very unsupportive mattresses that either sunk in the middle or to one side.
My room had a roach crawling around in the bathroom. The guy offered a room change but it was right next door to the room with the roach. The manager was very rude when I went to talk about it. I only stayed because I didn’t know where else to go and I was graduating so I didn’t have time to find another hotel. However Sleep Inn will never be a pick for me.
Great stay at the Sleep Inn Greenville Convention Center! Staff were professional and polite, the manager was friendly and checked in on our visit, and parking was easy. Helpful team all around—highly recommend!
Pretty good spot for a show at BSWA. Pictures looked a lil nicer. Our room felt cool (71°) and yet somehow humid at the same time, which was a lil strange. Staff was great, good location, but a bit pricey for what it was.
The front desk staff at both check in and during the night were both very nice. We encountered a bed bug and was able to move to another room. The lady that worked that night was very apologetic. However, upon checking out I inquired about what if anything could be done as far as compensation due to the inconvenience of having to move due to the bed bug incident. A lady came from the back who I assumed was the manager on duty. She never introduced herself. She asked what the problem was, which I told her. I would've thought it would have been known or the information would've been passed on. She very nonchalantly said that when the room is cleaned and "if" they find the bed bug then usually what they do is offer points through Choice. I told her I was not member of Choice. I had pictures of the bug as proof btw. It was pretty much like "oh well". She never apologized for the inconvenience. Overall, the facility itself was clean. The begbugs and lack of empathy from the morning manage at checkout would be the reason I would not book there again.