0 Our room was super clean, quiet, and very comfortable. The bed was perfect. The staff at check in was friendly and check in was quick.
2.0分
家庭亲子
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I was trying to use my Sezzle & Klarna app, which is partnered and offered as a choice with Choice Hotels with these buying apps, however , the front desk lady, didn’t know how to use or wouldn’t use that service for me. My family had booked a room for 4 days to escape the extreme cold weather and I was denied to use my buying app virtual card for my already booked rooms. I was not offered early checkin or even asked to stay in lobby till I literally begged to check in early due to the temperature outside was 23 degrees and still had a 6 hour window to be able to check in and my family was cold from waiting. I had to use my debit card to book a room for the night, however that same Klarna app virtual card that the front desk lady stated was declining to pay for my hotel stay, I later used to purchase a huge fast food purchase with door dash. I do not recommend this hotel room and especially do not book here if you use Klarna or Sezzle to book your stay.
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酒店回复: Dear roginal2025, Thank you for sharing your experience. We sincerely apologize for the challenges you encountered with your booking. We also regret any confusion or frustration this caused during check-in. Additionally, we’re sorry to hear that your request for early check-in wasn’t accommodated as smoothly as you had hoped. While we always strive to assist guests whenever possible, early check-in is subject to availability, and we understand how inconvenient it must have been to wait in the cold. We appreciate your feedback and will use it to improve our service and communication with guests regarding payment methods and check-in options. Your experience is not what we want for our guests, and we truly appreciate you bringing these concerns to our attention.
3.0分
商务出差
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Slowest computer around. No wonder they have a note posted not to shut it off. It’ll never start again . For what they charge not even one movie channel is offered . It’s true what they say, the more you pay the less you’ll receive from the worst to best hotels out there .
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酒店回复: Dear tonyavas328, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We understand the importance of providing reliable and efficient technology for our guests, and we apologize for any frustration caused by the computer's performance. We will address this issue to ensure that our technology meets the needs of our guests. Regarding the lack of movie channels, we apologize for any disappointment this may have caused. We strive to offer a variety of entertainment options for our guests and will certainly consider your feedback as we continue to evaluate and improve our offerings. We appreciate your feedback and hope to have the opportunity to welcome you back and provide an improved experience in the future.
5.0分
情侣出游
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We had a pleasant experience. The checkin lady was friendly and engaging, lobby was clean with seating and TV with business center. There is a indoor pool and workout center. Rooms was nice, spacious we had a king room which had pullout sofa couch, mini fridge, microwave and coffee maker. Bed was comfortable and pillows were fluffy. Water was always hot. Overall a great stay and would recommend
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酒店回复: Hi Okiedevildog, Thank you so much for taking the time to tell us about your wonderful experience with us. We are so encouraged to always do good for our guests. We are really appreciative of your generous compliments about our location, comfortable bed, clean and spacious rooms, friendly staff, pool and the amenities. Your business and your recommendation is very important to us and we look forward to serving you again here at the Comfort Inn & Suites Shawnee.
房间干净整洁
0 Our room was super clean, quiet, and very comfortable. The bed was perfect. The staff at check in was friendly and check in was quick.
I was trying to use my Sezzle & Klarna app, which is partnered and offered as a choice with Choice Hotels with these buying apps, however , the front desk lady, didn’t know how to use or wouldn’t use that service for me. My family had booked a room for 4 days to escape the extreme cold weather and I was denied to use my buying app virtual card for my already booked rooms. I was not offered early checkin or even asked to stay in lobby till I literally begged to check in early due to the temperature outside was 23 degrees and still had a 6 hour window to be able to check in and my family was cold from waiting. I had to use my debit card to book a room for the night, however that same Klarna app virtual card that the front desk lady stated was declining to pay for my hotel stay, I later used to purchase a huge fast food purchase with door dash. I do not recommend this hotel room and especially do not book here if you use Klarna or Sezzle to book your stay.
Slowest computer around. No wonder they have a note posted not to shut it off. It’ll never start again . For what they charge not even one movie channel is offered . It’s true what they say, the more you pay the less you’ll receive from the worst to best hotels out there .
We had a pleasant experience. The checkin lady was friendly and engaging, lobby was clean with seating and TV with business center. There is a indoor pool and workout center. Rooms was nice, spacious we had a king room which had pullout sofa couch, mini fridge, microwave and coffee maker. Bed was comfortable and pillows were fluffy. Water was always hot. Overall a great stay and would recommend