The room heater was so loud it sounded like a plane taking off. It was quite annoying so we shut it off. Luckily it wasnt cold.
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酒店回复: Hello Linda,Thank you for sharing your feedback regarding the room heater. We understand how important a comfortable environment is during your stay. Your comments about the noise will be noted for our team to review, as we continually strive to improve our guest experience. We appreciate your understanding and hope your overall visit was enjoyable. Thank you again for your input.
2.0分
其他
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The room was dirty and in need of repair. The door was difficult to open and shut - it stuck. My kids could not do it themselves.
Breakfast was okay: hot sausage patties and scrambled eggs.
TV was annoying “smart” TV that didn’t show channel names. Netflix and other “smart” options didn’t work.
Pool was fine but good luck getting a clean towel there. The kids walked back without a towel 2/3 times.
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酒店回复: Hello Christopher,Thank you for your feedback. We appreciate you taking the time to share your experience. Your comments regarding the condition of the room, breakfast options, and pool towels have been noted and will be communicated to the appropriate departments for review. We continually strive to improve our facilities and services based on guest input. We hope to provide a better experience for all our guests in the future.
5.0分
其他
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The room was exceptionally clean, the jetted tub was amazing, the only thing I would change would be the bed pillows, a little lumpy, otherwise excellent experience, breakfast was great to
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酒店回复: Hello paul,Thank you for taking the time to share your thoughts. We're delighted to hear that you enjoyed the cleanliness of your room and the jetted tub. Your feedback regarding the pillows will be noted as we continuously strive to enhance our guest experiences. We're glad you also enjoyed the breakfast offerings. We hope to welcome you back for another excellent stay in the future.
4.0分
其他
Room was clean and comfortable. Did not eat the continental breakfast, but it was available and looked good. Good value
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酒店回复: Hello Steve,Thank you for your feedback! We're glad to hear that you found your room clean and comfortable and appreciated the value we offer. It's great to know that our continental breakfast was appealing, even though you didn’t have a chance to try it. We hope to welcome you back for another enjoyable stay in the future!
3.0分
家庭亲子
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The room could have been a little cleaner. It was good except for the corners and along the wall behind the beds. The beds themselves were very clean and comfortable.
Bathroom is small, but ok. It really should have an exhaust fan, though.
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酒店回复: Hello Cheryl,Thank you for your feedback regarding the cleanliness of your room and the bathroom amenities. We appreciate your comments about the comfortable beds and will ensure your observations are shared with the appropriate team. Each guest's experience is important to us, and we welcome your insights as they help us focus on areas for improvement. We value your input and hope your next stay is even more enjoyable.
3.0分
情侣出游
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Very disappointed in the breakfast. Unable to eat the first day so we opted no breakfast for the trip.
No towels in the pool area. Not one the entire stay. Had to use room towels then find a worker to give us new ones.
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酒店回复: Hello Diana,Thank you for sharing your feedback regarding your recent stay. We understand how important breakfast and pool amenities are to our guests' experience. Your comments about breakfast and towel availability at the pool have been noted and will be shared with the appropriate departments for review. We appreciate your insights as they help us improve our services for future guests.
3.0分
其他
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Clean room, bottom sheet didn’t stay on the bed, bathroom was very small. Breakfast was ok. Biscuits were good other food was pretty tasteless however the woman working kept the area extremely clean and food filled. Coffee was excellent.
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酒店回复: Hello Linda,Thank you for taking the time to share your feedback. We're glad to hear you found the room clean and enjoyed the biscuits and excellent coffee. Your comments regarding the sheet and bathroom size will be noted for future considerations. We appreciate your recognition of our breakfast staff's efforts to maintain cleanliness and food availability. We hope to have the opportunity to welcome you back in the future for an even better experience.
2.0分
家庭亲子
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The hotel's front desk guy refused to allow me to cancel my third night's stay even though I requested it more than 24 hours in advance. I paid for a night in the hotel even though I wasn't there.
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酒店回复: Hello Rob,We appreciate your feedback regarding your recent experience. Our cancellation policy is outlined at the time of booking, and we strive to uphold those guidelines for all guests. We understand this may not have aligned with your expectations, and we encourage you to reach out to management for further discussion about your concerns. Your input is valuable as we aim to continuously improve our services.
5.0分
家庭亲子
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Fastest check in ever. Polite, quick, professional, personable....best check in ever, and we travel a LOT. Our experience was better than the other families who stayed at the overpriced Ho-Chunk.
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酒店回复: Hello Lori, Thank you for sharing your positive experience with the check-in process! We're thrilled to hear that our staff made such a strong impression and that you found our service to be superior. We strive to deliver exceptional experiences, and it's rewarding to know we succeeded during your stay. We hope your travels bring you back to stay with us again in the future!
5.0分
家庭亲子
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Rooms were clean and updated; the kids enjoyed the pool and the pumpkin waffles; nice simple overnight stay with our pup before we hiked at Devil’s Lake State Park.
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酒店回复: Hello Sarah,Thank you for sharing your experience! We're delighted to hear that you and your family enjoyed the clean, updated rooms and that the kids loved the pool and pumpkin waffles. It sounds like a lovely way to spend time before your hike at Devil’s Lake State Park. We hope to welcome you and your pup back for another memorable stay in the future!
The room heater was so loud it sounded like a plane taking off. It was quite annoying so we shut it off. Luckily it wasnt cold.
The room was dirty and in need of repair. The door was difficult to open and shut - it stuck. My kids could not do it themselves.
Breakfast was okay: hot sausage patties and scrambled eggs.
TV was annoying “smart” TV that didn’t show channel names. Netflix and other “smart” options didn’t work.
Pool was fine but good luck getting a clean towel there. The kids walked back without a towel 2/3 times.
The room was exceptionally clean, the jetted tub was amazing, the only thing I would change would be the bed pillows, a little lumpy, otherwise excellent experience, breakfast was great to
Room was clean and comfortable. Did not eat the continental breakfast, but it was available and looked good. Good value
The room could have been a little cleaner. It was good except for the corners and along the wall behind the beds. The beds themselves were very clean and comfortable.
Bathroom is small, but ok. It really should have an exhaust fan, though.
Very disappointed in the breakfast. Unable to eat the first day so we opted no breakfast for the trip.
No towels in the pool area. Not one the entire stay. Had to use room towels then find a worker to give us new ones.
Clean room, bottom sheet didn’t stay on the bed, bathroom was very small. Breakfast was ok. Biscuits were good other food was pretty tasteless however the woman working kept the area extremely clean and food filled. Coffee was excellent.
The hotel's front desk guy refused to allow me to cancel my third night's stay even though I requested it more than 24 hours in advance. I paid for a night in the hotel even though I wasn't there.
Fastest check in ever. Polite, quick, professional, personable....best check in ever, and we travel a LOT. Our experience was better than the other families who stayed at the overpriced Ho-Chunk.
Rooms were clean and updated; the kids enjoyed the pool and the pumpkin waffles; nice simple overnight stay with our pup before we hiked at Devil’s Lake State Park.