Fastest check in ever. Polite, quick, professional, personable....best check in ever, and we travel a LOT. Our experience was better than the other families who stayed at the overpriced Ho-Chunk.
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酒店回复: Hello Lori, Thank you for sharing your positive experience with the check-in process! We're thrilled to hear that our staff made such a strong impression and that you found our service to be superior. We strive to deliver exceptional experiences, and it's rewarding to know we succeeded during your stay. We hope your travels bring you back to stay with us again in the future!
1.0分
其他
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Our first king room was missing Kleenex, hand soap, paper cups to go with the coffee maker and we had to literally body slam the door to get it to open and close. There were large patch spots above the window where a curtain rod had perhaps previously existed. The window didn't open and the air conditioner was horribly noisy. I attempted to report the issues to the manager the next morning (we were staying 2 nights) and he was impossible to reach. There was no one at the front desk and the instructions were to pick up a nearby phone and call. I did that and it rang and rang, only to be sent to a voice mail box that was full. I tried twice over the span of 15 minutes; same result. I tried again 90 minutes later and finally got to speak with someone. He said he couldn't fix the door, only put some WD 40 on it (the hinge on the door was BENT, so that was a ridiculous fix), but did offer us another room. It was a hassle, but we moved to a different and upgraded room. This was a two bedroom jacuzzi suite. It was nice and the usual ammenities were provided. However, the towel bar in the bathroom appeared to have been pulled off the wall (part of it still attached) and was missing. Again, the air conditioning was ridiculously noisy. The breakfast was OK and we were looking to recycle some items and were told to just put it all in the trash. There were recycle cans in the hotel rooms, so why couldn't the the breakfast area couldn't do the same. Wouldn't stay again.
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酒店回复: Hello Laura,Thank you for sharing your detailed feedback about your recent stay. We apologize for the inconveniences you experienced with the room amenities, maintenance issues, and communication challenges with our staff. Your insights regarding recycling practices and breakfast offerings are valuable, and they will be forwarded to the appropriate teams for consideration. We're glad to hear that you enjoyed the upgraded room, but we regret it did not meet your expectations entirely. Your feedback is crucial for us as we strive to enhance the guest experience moving forward.
3.0分
其他
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The rooms were super quiet except for the Aldi trucks unloading. Pillows are awful. Flat & small. When we asked at the front desk for a couple more, we were told they were all out of clean pillows. We also asked for a couple more hangers & the desk person said “um, I don’t even think we have hangers in the rooms”! No one was at the front desk when we checked out. There was a note saying “no desk person available, please leave your door cards on desk”. The “sun deck” has 2 dirty tables & 3 chairs. Sounded wonderful when we booked but found it to be very disappointing.
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酒店回复: Hello Ronald,Thank you for sharing your feedback regarding your recent stay. We're pleased to hear that you enjoyed the peacefulness of your room, but it’s unfortunate that other aspects did not meet your expectations. Your comments about pillow quality and the availability of hangers are noted, and we will ensure they are addressed with the appropriate team. We appreciate your input on the sun deck, as maintaining cleanliness and comfort for our guests is important to us. Thank you for bringing these matters to our attention.
5.0分
情侣出游
Nice service, clean and you can spend some quiet time using the pool or relaxing on the deck in the evening
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酒店回复: Hello Aneta, Thank you for your review highlighting the nice service and cleanliness of our hotel. It's great to hear that you enjoyed the quiet ambiance by the pool and the relaxing atmosphere on the deck in the evening. We strive to provide a tranquil experience for our guests and appreciate your feedback on these aspects. We hope you consider staying with us again for another peaceful getaway.
3.0分
其他
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Upon entering the room the full length mirror was dirty with little kid hand prints and smudges- it was filthy. And in the room where the other bed was in a drawer, an extra blanket was rolled up not neatly which made me think that was never washed. Not a great feeling of cleanliness. Went and purchased our own bedding to sleep on. The bed was comfortable and slept well.
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酒店回复: Dear Guest,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments as they help us understand where improvements can be made. It's great to hear that you found the bed comfortable for a good night's sleep, but we regret that cleanliness did not meet your expectations. Your observations have been noted for our housekeeping team's attention moving forward to ensure a better experience for future guests. We hope you enjoyed your time in the area despite these concerns.
2.0分
其他
Room was updated but still older building, hallways kinda smell with older carpet. Breakfast area small for volume. Just not impressed for price.
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酒店回复: Dear Guest,Thank you for your feedback regarding your recent stay. We appreciate your observations about the room updates and the breakfast area. Your input is valuable as it helps us identify areas for improvement. We continuously strive to enhance our guests' experiences and hope you will consider visiting us again in the future to see any updates we may have made.
2.0分
其他
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Unclean and unprofessional
When we arrived to our room I noticed it wasn't as clean as it should be, so of course the first thing we check was the bed. The linens were stained and the comforter had old food on it. I understand things happen so I went to the desk and was going to remake the bed myself, while waiting for linens we looked around the room some more and realized the coffee maker had the old filter in it and was covered in mold, the bathroom had hair and wasn't very clean and overall we just were not comfortable staying in it.
After waiting 15 minutes for the front desk agent to let us know is going on, I walked down to the desk and heard him on the phone talking about how we were just causing problems and it wasn't that bad. Then he proceeded to tell me how the GM doesn't like to work, that he calls people in when he's supposed to cover the desk and that the head housekeeper is his cousin and he doesn't make him responsible for anything, including checking rooms after housekeepers are done cleaning.
We ended up switching rooms for one night and then having to move the next morning back to the original room because the room that they moved us to was not available for two nights, which put our plans on hold the first morning waiting for the room to be cleaned and then moving.
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酒店回复: Hello Bonnie,Thank you for sharing your experience. We appreciate your feedback regarding the cleanliness of your room and the service you encountered. It's essential for us to provide a comfortable and welcoming environment, and we regret that this was not your experience. Your comments will be shared with the appropriate team for future improvement. We understand how the room changes impacted your plans, and we hope your future travels bring you more positive experiences.
1.0分
其他
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Bad stay
Terrible pillows, hard bed, fitted sheet off before even layed down, and didn't stay on., air conditioner extremely loud, would of been nice if they turned on before our arrival to get rid of damp smell in room. Even bedding smelled yucky. Toilet almost clogged. Didn't live up to Amerivinn standards of others i stayed at. Very dissatisfied.
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酒店回复: Hello Judith, Thank you for sharing your feedback regarding your recent stay. We're sorry to hear that your experience did not meet your expectations and appreciate your insights on the pillows, bed comfort, and cleanliness. Your comments will be noted as we continually strive to improve the guest experience. We hope you will consider giving us another chance in the future to provide the quality stay you deserve.
3.0分
其他
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Disappointing
Everything was clean and comfortable.
The air fell apart and the filter was dirty. I did get it back together. The exhaust fan in the bathroom was extremely loud. Dirty socks left in a drawer. The sundeck needed attention. Breakfast was good.
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酒店回复: Hello Linda,Thank you for your feedback regarding your recent stay. We’re glad to hear you found everything clean and comfortable, and that you enjoyed the breakfast. Your comments about the air conditioning, bathroom fan, and the sundeck have been noted and will be shared with our team for future improvement. We appreciate you bringing these matters to our attention and hope to welcome you back soon to experience the enhancements made.
5.0分
家庭亲子
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We really enjoyed the pizza place attached to the hotel. The pizza was very good as were the appetizers and salads.. the sound on the TV was funky and it was hard to watch a movie because the volume would go up Suddenly and then you couldn't hear them talking because the volume would go down suddenly. The air conditioner was loud. The floor was a bit dirty. Our feet were covered in dirt. But other than that we enjoyed the pool and the beds were comfortable. The shower was hot.
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酒店回复: Hello Janet,Thank you for sharing your feedback. We're thrilled to hear you enjoyed the attached pizza place and your overall experience at the pool and with the comfortable beds. Your comments regarding the TV sound issues, air conditioning noise, and floor cleanliness are noted. We appreciate your insights as they help us improve the stay for future guests. We hope to welcome you back for another enjoyable visit in the future.
Fastest check in ever. Polite, quick, professional, personable....best check in ever, and we travel a LOT. Our experience was better than the other families who stayed at the overpriced Ho-Chunk.
Our first king room was missing Kleenex, hand soap, paper cups to go with the coffee maker and we had to literally body slam the door to get it to open and close. There were large patch spots above the window where a curtain rod had perhaps previously existed. The window didn't open and the air conditioner was horribly noisy. I attempted to report the issues to the manager the next morning (we were staying 2 nights) and he was impossible to reach. There was no one at the front desk and the instructions were to pick up a nearby phone and call. I did that and it rang and rang, only to be sent to a voice mail box that was full. I tried twice over the span of 15 minutes; same result. I tried again 90 minutes later and finally got to speak with someone. He said he couldn't fix the door, only put some WD 40 on it (the hinge on the door was BENT, so that was a ridiculous fix), but did offer us another room. It was a hassle, but we moved to a different and upgraded room. This was a two bedroom jacuzzi suite. It was nice and the usual ammenities were provided. However, the towel bar in the bathroom appeared to have been pulled off the wall (part of it still attached) and was missing. Again, the air conditioning was ridiculously noisy. The breakfast was OK and we were looking to recycle some items and were told to just put it all in the trash. There were recycle cans in the hotel rooms, so why couldn't the the breakfast area couldn't do the same. Wouldn't stay again.
The rooms were super quiet except for the Aldi trucks unloading. Pillows are awful. Flat & small. When we asked at the front desk for a couple more, we were told they were all out of clean pillows. We also asked for a couple more hangers & the desk person said “um, I don’t even think we have hangers in the rooms”! No one was at the front desk when we checked out. There was a note saying “no desk person available, please leave your door cards on desk”. The “sun deck” has 2 dirty tables & 3 chairs. Sounded wonderful when we booked but found it to be very disappointing.
Nice service, clean and you can spend some quiet time using the pool or relaxing on the deck in the evening
Upon entering the room the full length mirror was dirty with little kid hand prints and smudges- it was filthy. And in the room where the other bed was in a drawer, an extra blanket was rolled up not neatly which made me think that was never washed. Not a great feeling of cleanliness. Went and purchased our own bedding to sleep on. The bed was comfortable and slept well.
Room was updated but still older building, hallways kinda smell with older carpet. Breakfast area small for volume. Just not impressed for price.
Unclean and unprofessional
When we arrived to our room I noticed it wasn't as clean as it should be, so of course the first thing we check was the bed. The linens were stained and the comforter had old food on it. I understand things happen so I went to the desk and was going to remake the bed myself, while waiting for linens we looked around the room some more and realized the coffee maker had the old filter in it and was covered in mold, the bathroom had hair and wasn't very clean and overall we just were not comfortable staying in it.
After waiting 15 minutes for the front desk agent to let us know is going on, I walked down to the desk and heard him on the phone talking about how we were just causing problems and it wasn't that bad. Then he proceeded to tell me how the GM doesn't like to work, that he calls people in when he's supposed to cover the desk and that the head housekeeper is his cousin and he doesn't make him responsible for anything, including checking rooms after housekeepers are done cleaning.
We ended up switching rooms for one night and then having to move the next morning back to the original room because the room that they moved us to was not available for two nights, which put our plans on hold the first morning waiting for the room to be cleaned and then moving.
Bad stay
Terrible pillows, hard bed, fitted sheet off before even layed down, and didn't stay on., air conditioner extremely loud, would of been nice if they turned on before our arrival to get rid of damp smell in room. Even bedding smelled yucky. Toilet almost clogged. Didn't live up to Amerivinn standards of others i stayed at. Very dissatisfied.
Disappointing
Everything was clean and comfortable.
The air fell apart and the filter was dirty. I did get it back together. The exhaust fan in the bathroom was extremely loud. Dirty socks left in a drawer. The sundeck needed attention. Breakfast was good.
We really enjoyed the pizza place attached to the hotel. The pizza was very good as were the appetizers and salads.. the sound on the TV was funky and it was hard to watch a movie because the volume would go up Suddenly and then you couldn't hear them talking because the volume would go down suddenly. The air conditioner was loud. The floor was a bit dirty. Our feet were covered in dirt. But other than that we enjoyed the pool and the beds were comfortable. The shower was hot.