酒店回复: Hello Nathalie, We regret to learn about your experience during your stay. We appreciate your feedback and take all comments seriously to improve our services. We recommend addressing any concerns during the stay with our team to ensure a pleasant visit. Thank you for bringing this to our attention for future enhancements.
酒店回复: Hello William,We regret to hear that your experience did not meet your expectations. Each guest's perspective is valuable for our ongoing improvements. We recommend reaching out to our management team directly to address your concerns thoroughly. Thank you for sharing your feedback with us.
酒店回复: Hello Jose, We're sorry to hear about your experience. Guest feedback is valuable, and we will address your concerns with the team. Your comments will help us improve our services for all guests in the future.
1.0分
其他
原文
翻译提供方：Google
酒店破旧不堪，散发着霉味。酒店很脏，房间也差不多。不推荐，省钱。绝对不值得花钱
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酒店回复: Dear Guest, We regret to hear about your experience at our hotel. We take all guest feedback seriously and will address these concerns promptly. We appreciate you bringing this to our attention.
3.0分
其他
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Room was kindof dirty and in rough shape. Stains on ceiling and walls. Microwave missing a knob. AC unit cover barely hanging on, causing it to vibrate obnoxiously. Previous tenants dirty sock still in the corner. No fitted sheet on beds. Broken/cracked lampshades and light fixtures barely holding together. Comfortable beds a plus
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酒店回复: Hello Michael,Thank you for sharing your feedback regarding your recent stay. We're glad to hear you found the beds comfortable, but we regret that the cleanliness and condition of your room did not meet expectations. Your comments about the maintenance issues will be noted and shared with the appropriate team for review. We appreciate your insights as they help us improve our services and guest experience in the future.
2.0分
其他
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no, breakfast was not available when we left---very limited space for pets where to potty outside---and the room could have been cleaner or updated---toilet seat didn't fit the toilet correctly---shower was difficult to regulate---and pillows to soft for the bed----and it was a bit more expensive what I paid for pets than what ******* quoted-
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酒店回复: Hello Denise,Thank you for your feedback regarding your recent stay. We appreciate your comments on breakfast availability, pet facilities, and the condition of your room. Your insights on the toilet seat, shower, and bedding will be noted for our ongoing improvements. We strive to ensure our guests have a comfortable experience, and your input is valuable in helping us achieve that goal. We hope you will consider staying with us again in the future.
5.0分
家庭亲子
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The room was great with two queen size beds and a couch. AC was great, nice hot showers and was able to watch tv while doing work. Can't beat the many places to shop and eat that were very close.
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酒店回复: Hello ROBERT,Thank you for sharing your positive experience regarding your room and the convenient location. We're glad you enjoyed the amenities and found everything comfortable for your stay. Your feedback is valuable to us as we strive to provide our guests with a memorable experience. We hope to welcome you back for another enjoyable visit in the future!
5.0分
其他
Check in attendant was super courteous and professional. He made us feel very welcome which was very appreciated after a long drive.
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酒店回复: Hello Kelle,We're delighted to hear that our check-in attendant made a positive impression on you! Providing a warm welcome is important to us, especially after a long journey. Your kind words will surely be shared with our team. Thank you for taking the time to share your experience, and we hope your travels bring you back to us in the future!
1.0分
商务出差
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I was there for two hours and couldn’t handle the stench of the rooms and hotel. “No smoking” yet it smells like they are chain smoking in the rooms. Sheets were stained and there were bugs all over the place. That’s what I get for cheaping out. Booked at the Hilton garden closer to the school instead. Thank god I did
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酒店回复: Hello Alan,Thank you for sharing your feedback about your recent experience. We take cleanliness and comfort very seriously, and your comments will be shared with our housekeeping team to ensure that we address any issues. We strive to provide a welcoming environment for all our guests and appreciate your input as we work to improve. Your choice to stay at another hotel is respected, and we wish you the best in your future travels.
1.0分
情侣出游
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Honestly, I think my wife and I are going to sleep in the car tonight before tomorrow's game. All the accessories in the room are beat up. It smells like smoke.. actually it REEKS of cigarette smoke!! we are worried our clothes will smell like this tonight so we have the room window wide open, air blasting, and the exhaust fan going.. never stay here!!!! I will never stay here, time to sleep in our car tonight. Wasted $307 for one night and we don't even want to step foot into our hotel room...
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酒店回复: Hello Jakob,Thank you for sharing your concerns with us. We're sorry to hear about your experience regarding the room's condition and odor. Your feedback is valuable and will be shared with the management team for review. We understand how disappointing it can be not to feel comfortable during your stay. We hope you find a more suitable accommodation and enjoy your game tomorrow.
我明白，这是一家超级八大酒店，但仍然肮脏恶心得令人震惊。我们一打开前门就被香烟的臭味熏倒了，那股味道弥漫了整个酒店。卧室里有异味，被一层灰尘包裹着。床罩和地毯显然是 70 年前的。我经常旅行，但这次住宿真的很艰难。真恶心！
供需关系很简单。这套房产绝对不应该花这么多钱。但在弗吉尼亚大学返校节周末……你得到的就是你得到的。如果你喜欢小房间里的烟味和 20 世纪 70 年代的装饰……那么这套房产就适合你。
只在紧急情况下。
第一件事是走进来办理入住时闻到纯尼古丁的味道。一走进去，看起来像是一家廉价汽车旅馆。走到我的房间，走廊地毯看起来很脏，而且有异味。
酒店破旧不堪，散发着霉味。酒店很脏，房间也差不多。不推荐，省钱。绝对不值得花钱
Room was kindof dirty and in rough shape. Stains on ceiling and walls. Microwave missing a knob. AC unit cover barely hanging on, causing it to vibrate obnoxiously. Previous tenants dirty sock still in the corner. No fitted sheet on beds. Broken/cracked lampshades and light fixtures barely holding together. Comfortable beds a plus
no, breakfast was not available when we left---very limited space for pets where to potty outside---and the room could have been cleaner or updated---toilet seat didn't fit the toilet correctly---shower was difficult to regulate---and pillows to soft for the bed----and it was a bit more expensive what I paid for pets than what ******* quoted-
The room was great with two queen size beds and a couch. AC was great, nice hot showers and was able to watch tv while doing work. Can't beat the many places to shop and eat that were very close.
Check in attendant was super courteous and professional. He made us feel very welcome which was very appreciated after a long drive.
I was there for two hours and couldn’t handle the stench of the rooms and hotel. “No smoking” yet it smells like they are chain smoking in the rooms. Sheets were stained and there were bugs all over the place. That’s what I get for cheaping out. Booked at the Hilton garden closer to the school instead. Thank god I did
Honestly, I think my wife and I are going to sleep in the car tonight before tomorrow's game. All the accessories in the room are beat up. It smells like smoke.. actually it REEKS of cigarette smoke!! we are worried our clothes will smell like this tonight so we have the room window wide open, air blasting, and the exhaust fan going.. never stay here!!!! I will never stay here, time to sleep in our car tonight. Wasted $307 for one night and we don't even want to step foot into our hotel room...